Line support Work, Jobs in West Malling, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
Team Member
NEXT —Maidstone
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
Short-term Temporary Team Member
NEXT —Maidstone
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
1st Line Technician
Cyan IT —Aylesford
- £25,000 - £28,000 a year
- Full-time
- English
- Organisational skills
- SharePoint
Quick apply
3d
Sales Assistant at Tesco
The Entertainer at Tesco —Aylesford
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
Team Member (Stock)
NEXT —Maidstone
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
6d
Blending Skilled Operative - AM Shift: 5am-2pm
Storefast Solutions —Gravesend
- £32,000 a year
- Overtime
- Forklift
- Continuous improvement
- Quality control
Quick apply
Office Administrator
Xtracare Ltd —Maidstone
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
10d
Team Member (Delivery)
NEXT —Maidstone
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
Team Leader - Maidstone Crown Court
HM Courts & Tribunal Service —Maidstone
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
5d
Recruitment Resourcer
Integrated Service Solutions Ltd —Sittingbourne
- £27,000 a year
- Full-time
- Microsoft Office
- Databases
- Recruiting
- Free parking
- Health & wellbeing programme
Quick apply
5d
Transport Services Receptionist (Quarry Wood)
Essex Police and Kent Police —Maidstone
- £26,712 - £30,453 a year
- Full-time
- Organisational skills
- Front desk
6d
Blending Skilled Operative - PM Shift: 1pm-10pm
Storefast Solutions —Gravesend
- £32,000 a year
- Overtime
- Forklift
- Continuous improvement
- Quality control
Quick apply
Bluewater Store Crew (Part-Time)
Fatface Corporation —Greenhithe
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
8d
Credit Controller & Office Assistant
FENCING & HOARDING COMPANY —Aylesford
- £29,000 - £32,000 a year
- 8 hour shift
- Front desk
- In-person
- Communication skills
- Free parking
Quick apply
Dog Intake Coordinator
Battersea Dogs & Cats Home —Brands Hatch
- £28,290 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Kitchen Assistant (Care Home)
Capel Grange Residential Home —Tonbridge
- £10.85 - £13.75 an hour
- Part-time
- Serving
- In-person
- Communication skills
Quick apply
5d
Civils Groundworks Labourer
CC Cousins —Rochester
- From £140 a day
- Full-time
- Civil engineering
- Management
- In-person
Quick apply
14d
Home Claims Handler
Trinity Claims —Tonbridge
- £26,000 - £28,000 a year
- Remote
- Analysis skills
- Free parking
- Annual leave
Quick apply

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1st Line Engineer

Akita Systems Ltd -
Sevenoaks

Apply Now

Job details

Permanent
£26,000 - £30,000 a year

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

line support jobs in west malling, ken

1st Line Engineer

2nd Line Engineer

Team Member

Short-term Temporary Team Member

1st Line Technician

Sales Assistant at Tesco

Team Member (Stock)

Blending Skilled Operative - AM Shift: 5am-2pm

Office Administrator

Team Member (Delivery)

Team Leader - Maidstone Crown Court

Recruitment Resourcer

Transport Services Receptionist (Quarry Wood)

Blending Skilled Operative - PM Shift: 1pm-10pm

Bluewater Store Crew (Part-Time)

Credit Controller & Office Assistant

Dog Intake Coordinator

Kitchen Assistant (Care Home)

Civils Groundworks Labourer

Home Claims Handler

I want to receive the latest job alerts for line support in west malling, ken

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