Researcher Work, Jobs in West Midlands Region (with Salaries)

Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Sport & Fitness Receptionist - UoB Sport & Fitness - 55516 - Grade 3
University of Birmingham —Birmingham
- £25,977 - £27,506 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
14d
Net2Zero CDT Technician
Aston University —Birmingham
- £31,236 a year
- Part-time
- Hybrid work
- University
- Annual leave
12d
Projects and Finance Administrator
University of Worcester —Worcester
- £26,707 - £30,378 a year
- Part-time
- Hybrid work
- Administrative experience
- University
- Communication skills
9d
Risk, AI Model Validation, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
- Employee assistance programme
Recruitment and Operations Administrator - Worklink - 107737 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
- Sick pay
1h
Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
12d
Supported Housing Coordinator
West Midlands Combined Authority —Birmingham
- £43,049 - £47,791 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
2d
Sport Scholarships & Recruitment Coordinator - UoB Sport & Fitness - 107653 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Sick pay
2d
Associate - Social Value
Ridge & Partners LLP —Birmingham
- Full-time
- Business development
- Project management
- Presentation skills
AI Developer (KTP Associate)
University of Wolverhampton —Wolverhampton
- £41,064 - £48,822 a year
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
- Free parking
- Annual leave
9h
UK Financial Intelligence Unit (UKFIU) Senior Intelligence Analyst
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- In-person
- Annual leave
2d
Research Fellow (Post Doctoral) - School of Geography, Earth and Environmental Science - 107637 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Part-time
- Doctoral degree
- Analysis skills
- University
1h
Online Sales Researcher Volunteer (Homestore)
British Heart Foundation —Wolverhampton
- Employee discount
Sales Development Representative
OneAdvanced —Birmingham
- Sales
- IT
- Employee assistance programme
- Bereavement leave
Senior Digital Designer
David Austin Roses —Albrighton
- £40,000 - £50,000 a year
- HTML
- Employee discount
Research Fellow - School of Chemistry - 107573 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Full-time
- Doctoral degree
- University
- Travel
9d
Postdoctoral Research Associate
Aston University —Birmingham
- £41,064 - £46,049 a year
- Full-time
- Doctoral degree
- University
- Annual leave
5d
Senior Research Technician - School of Geography, Earth and Environmental Sciences - 107658 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- English
- University
- Travel
7d
Assistant Professor (Research and Education) in Computer Science - School of Computer Science - 107618 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Full-time
- Doctoral degree
- Computer Science
- University
7d

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researcher jobs near west midlands region

Customer Care Coordinator

Public Library of Science -
Birmingham

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

Refine Your Search

researcher jobs in west midlands region

Customer Care Coordinator

Sport & Fitness Receptionist - UoB Sport & Fitness - 55516 - Grade 3

Net2Zero CDT Technician

Projects and Finance Administrator

Risk, AI Model Validation, Associate, Birmingham

Recruitment and Operations Administrator - Worklink - 107737 - Grade 4

Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7

Supported Housing Coordinator

Sport Scholarships & Recruitment Coordinator - UoB Sport & Fitness - 107653 - Grade 4

Associate - Social Value

AI Developer (KTP Associate)

UK Financial Intelligence Unit (UKFIU) Senior Intelligence Analyst

Research Fellow (Post Doctoral) - School of Geography, Earth and Environmental Science - 107637 - Grade 7

Online Sales Researcher Volunteer (Homestore)

Sales Development Representative

Senior Digital Designer

Research Fellow - School of Chemistry - 107573 - Grade 7

Postdoctoral Research Associate

Senior Research Technician - School of Geography, Earth and Environmental Sciences - 107658 - Grade 5

Assistant Professor (Research and Education) in Computer Science - School of Computer Science - 107618 - Grade 8

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This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

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Physical Requirements and Work Environment

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