Technical specialist Work, Jobs in West Rainton, Dur (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Operational Support Officer
HM Courts & Tribunal Service —Durham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
1d
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
14d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Engine Builder [Aston Martin/Classic Specialists)
Aston Workshop —Stanley
- From £30,000 a year
- Overtime
- Engineering
- Quality control
- Organisational skills
- Free parking
- Flexible schedule
Quick apply
Resource Planning Analyst
HM Land Registry —Durham
- £32,119 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
Legionella Risk Assessor
SMS Environmental —Newcastle upon Tyne
- Up to £34,000 a year
- Overtime
- Bachelor's degree
- Travel
- Communication skills
- Employee discount
- Referral programme
Quick apply
Technical Sales Specialist (South)
Avery Dennison —Cramlington
- £40,880 - £65,408 a year
- Full-time
- Remote
- Business development
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Technical Assistant
Biscuit International UK —Gateshead
- Quality control
- Organisational skills
- SharePoint
Sustainability Compliance Officer
Equans —Durham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
4d
IT Support Specialist
Time for Recruitment —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Overtime
- Free parking
- Referral programme
Quick apply
1d
ICT Database Administrator
Durham Constabulary —Durham
- £42,612 - £45,765 a year
- Full-time
- Continuous improvement
- No degree
- Mentoring
8d
Head of Student Experience
EAST DURHAM COLLEGE —Peterlee
- £44,000 - £46,000 a year
- Full-time
- Presentation skills
- Teaching
- Free parking
- Annual leave
Packaging Development Manager
KP Snacks —Billingham
- Full-time
- Continuous improvement
- Quality control
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Service Delivery Supervisor - North East
HSL Compliance Limited —Durham
- £32,000 - £34,000 a year
- Team management
- Training & development
- Annual leave
- Sick pay
Quick apply
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Junior Data Center Technician, Newcastle
Verda —Newcastle upon Tyne
- 8 hour shift
11d
Senior Performance Manager
Tees, Esk and Wear Valleys NHS Trust —Durham
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
Technology Delivery Lead - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- DevOps
- Team management
Data Operation Specialist - Nomis
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- University
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
11d

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technical specialist jobs near west rainton, dur

Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
Computer Science
Inbound customer enquiry call handling
Stakeholder collaboration
Ticket management
Ticket management systems
Technical support incident logging
Computer networking
Organisational skills
Technical writing
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Remote diagnostics
Help desk
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

technical specialist jobs in west rainton, dur

Technical Support Specialist (Hybrid)

Operational Support Officer

Technical and Support Officers

IT Support Specialist

Engine Builder [Aston Martin/Classic Specialists)

Resource Planning Analyst

Legionella Risk Assessor

Technical Sales Specialist (South)

Technical Assistant

Sustainability Compliance Officer

IT Support Specialist

ICT Database Administrator

Head of Student Experience

Packaging Development Manager

Service Delivery Supervisor - North East

Incident Manager

Junior Data Center Technician, Newcastle

Senior Performance Manager

Technology Delivery Lead - Newcastle

Data Operation Specialist - Nomis

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