Installation technician Work, Jobs in West Wickham, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
12d
Field Service Technician
Culligan UK limited —Bromley
- £29,700 a year
- Full-time
- Plumbing
- Power tools
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Pond Technician
That Pond Guy —Rochester
- £23,000 - £34,000 a year
- Weekend availability
- Customer service
- Maintenance
- Plumbing
- Flexible schedule
Quick apply
Network Service Technician
M Group —London
- £35,000 - £40,000 a year
- Overtime
- Employee assistance programme
- Employee discount
Arcade & Games Maintenance Technician (Part-Time / Ad Hoc)
The Racing Bug —London
- £18 - £25 an hour
- Part-time
- Maintenance
- Driving
- In-person
Quick apply
7d
M & E Technician
Equans —Lewisham
- Full-time
- Maintenance
- HVAC
- Annual leave
- Employee assistance programme
Meter Maintenance Technician
Mpaas Ltd —Royal Tunbridge Wells
- £32,500 - £35,000 a year
- Full-time
- Travel
- Annual leave
Data Center Technician
MTL Technical Services Ltd —London
- £20.16 an hour
- Full-time
- Schematics
- Maintenance
- In-person
Quick apply
Electrical Installation Technician (Entry Level)
Yunex Traffic —Leatherhead
- Overtime
- No experience needed
- Communication skills
- Gym membership
IT Technician (North London)
Lift Schools —London
- £30,755 - £36,085 a year
- Full-time
- Windows
- Travel
10d
Technician/Driver
Fast UK Parcel —Gatwick Airport
- £160 - £200 a day
- Part-time
- Heavy lifting
- No experience needed
- Driving
Quick apply
6d
Escalator Technician
Stannah —London
- Up to £75,000 a year
- 12 hour shift
- Remote
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Technician - Terminal 4
Heathrow —London
- £46,345 - £49,584 a year
- 12 hour shift
- HVAC
- Annual leave
4d
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
7d
Technician (Solar)
Renewable Energy Systems Limited —Royal Tunbridge Wells
- Overtime
- Schematics
- English
- HVAC
Drainage Engineer (full time)
ISG Specialist Services Ltd —London
- £39,000 - £70,000 a year
- Full-time
- Customer service
- Plumbing
- Driving
Quick apply
Technician - Specialist Systems
Heathrow —London
- £46,345 - £49,584 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Communication skills
- Annual leave
11d
Data Center Network Technician, Slough, GND Deploy LHR
Amazon Data Services UK Limited —London
- Full-time
- Up to 50% travel
- AWS
- Bachelor's degree
Trainee Repairs Engineer
Otis —London
- Overtime
- Maintenance
- Driving
- IT
7d
Track Systems Technician (T&OCS)
Formula 1 —Biggin Hill
- Full-time
- Heavy lifting
- Data analysis skills
- IT
- Store discount
- Annual leave

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
12 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

installation technician jobs in west wickham, gtl

Helpdesk Technician (1st line)

Field Service Technician

Pond Technician

Network Service Technician

Arcade & Games Maintenance Technician (Part-Time / Ad Hoc)

M & E Technician

Meter Maintenance Technician

Data Center Technician

Electrical Installation Technician (Entry Level)

IT Technician (North London)

Technician/Driver

Escalator Technician

Technician - Terminal 4

Operations Manager

Technician (Solar)

Drainage Engineer (full time)

Technician - Specialist Systems

Data Center Network Technician, Slough, GND Deploy LHR

Trainee Repairs Engineer

Track Systems Technician (T&OCS)

I want to receive the latest job alerts for installation technician in west wickham, gtl

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