Customer service team lead Work, Jobs in Westerleigh, Gls (with Salaries)

Team Leader
Serco Group —Bristol
- £32,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Front Office Team Leader
Williams Lea —Bath
- £34,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
- Referral programme
Lead Contract Support Administrator
Rydon —Bristol
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Employee assistance programme
- Employee discount
13d
Sales Ledger Team Leader
HFT —Bristol
- £35,889.58 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
Team Leader
Card Factory —Bristol
- £13 an hour
- Customer service
- Leadership
4d
People Centre Team Leader
Planning Inspectorate —Bristol
- £37,579 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
6d
Campus Experience & Switchboard Team Leader
University of Bath —Bath
- £26,707 - £30,378 a year
- Part-time
- Management
- University
- Recruiting
- Annual leave
- Employee discount
10d
Outdoor Team Supervisor
Stadi Tech UK Ltd —Bristol
- From £15 an hour
- Part-time
- Supervising experience
- First Aid Certification
- In-person
- Free parking
Quick apply
Sales Team Leader
Eden Conveyancing —Bristol
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Training & development
- Leadership
- Annual leave
Quick apply
12d
Fleet Availability Team Leader
Novuna —Trowbridge
- Hybrid work
- Continuous improvement
L'Oréal Luxe Multi-Brand Team Leader, Boots Cabot Circus (37.5 Hours)
l'Oréal —Bristol
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Annual leave
- Referral programme
Quick apply
9d
ELEVATE Lead Development Representative (French Speaker)
ELEVATE EMEA —Bristol
- Remote
- CRM software
- Organisational skills
- Time management
Quick apply
Cafe/ Eatery Lead
The Stag @ Cookswood —Radstock
- £13 - £15 an hour
- Full-time
- Hospitality
- Customer service
- Bakery
- Free parking
- Store discount
Quick apply
6d
Sales & Service Team Manager
B&Q —Trowbridge
- £30,000 - £33,000 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
5d
Lead Generator
Brigstowe —Bristol
- £30,559 - £32,654 a year
- Part-time
- Business development
- In-person
- Work from home
Quick apply
11d
Temporary Team Leader
Mountain Warehouse —Stroud
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Cafe and Eatery Lead
The Stag @ Cookswood —Radstock
- £13 - £15 an hour
- Full-time
- Hospitality
- Customer service
- Bakery
- Free parking
- Employee discount
Quick apply
9d
Team Leader
Southern Co-op —Bradford-on-Avon
- Part-time
- Customer service
- Retail management
- Employee assistance programme
- Employee discount
Lead Installer & Cabinet Maker
Cymru Kitchens LTD —Newport
- £18 - £20 an hour
- Full-time
- Carpentry
- Customer service
- English
Quick apply
Lead Technical Designer - Internal Only
Dyson —Malmesbury
- Continuous improvement
- Manufacturing

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customer service team lead jobs near westerleigh, gls

Team Leader

Serco Group -
Bristol

Apply Now

Job details

Full-time
£32,000 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Premises locking and securing procedures
Stock ordering
Patient appointment coordination
Microsoft Office Suite
Lock and unlock routines
Opening procedures
Customer support
Stock replenishment
Communication skills

Full job description

Job title: Team Leader

Salary: £32,000

Location: Serco operate in the following counties: Buckinghamshire, Hampshire, Hertfordshire, Somerset, Dorset, Wiltshire, Berkshire, Gloucestershire, Oxfordshire and Bedfordshire. The successful candidate will be required to work in this area of the country.

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

In this role you will manage a team of Site Co-ordinators (SC) ensuring all assessment centres in your area have appropriate reception cover. Ensure all assessments have the correct outcome recorded. Manage cancellations & customer wait times. Act as the local Health & Safety responsible person.

Structure and reporting relationship

Reporting Directly to the Regional Quality & Performance Manager.

Key accountabilities

Manage a team of site coordinators who will provide support to customers across a variety of activities.
Daily supervision of appointments ensuring all assessments are started within 30 minutes of the appointment time
Provide weekly/monthly performance updates on waiting times and cancellations.
Collaborate with RQPM and planning to recommend booking policy changes based on trends.
SPOC for contact centre where queries are raised by customers
Ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
Manage the appointment arrivals board ensuring systems keep up to date and in good order.
Working with the scheduling team to ensure the Health Professionals’ diaries are fully managed with no empty appointments.
Provide widespread support to Health Professionals.
Act as the local Health and Safety contact e.g., responsible for ensuring DSE assessments are completed for any Serco staff based at the site.
Dependant on AC location take responsibility for opening and securely closing and making sure the site is safe.
Act as the Local Systems Administrator ensuring local systems issues are initially resolved, documented, and escalated to the Support desk if required
Complete 121’s with team member following Serco processes
Ensure team compliance for Serco essentials
Manage absence within your team using Serco Absence Management policy
Responsible for Wellbeing & Engagement within your team
Act as the local Health and Safety responsible person, in collaboration with the HSEQ function to ensure compliance to Serco Country Standard Operating Procedures applicable to the business i.e. Planned general inspections, Fire management, Display screen equipment, home working, Accident and investigation reporting etc.

Essential technical and professional skills, knowledge, and qualifications

You will be required to undergo and successfully gain a BPSS security clearance check to undertake this position.
Understanding of claimants needs and appropriately responding in a caring manner when required.
Excellent communication and interpersonal skills.
Excellent planning and organization skills.
Proficient in the use of Microsoft office packages.
Demonstrable influencing skills to support the delivery of an excellent customer experience.
Ability to maintain and develop working relationships.
Experience of working effectively in a customer facing environment.
Resilience and ability to deal with setbacks constructively and work to resolution of issues.
Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct.
Travel as required by the business to cover at alternate ACs (Assessment Centre) for absence.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

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Refine Your Search

customer service team lead jobs in westerleigh, gls

Team Leader

Front Office Team Leader

Lead Contract Support Administrator

Sales Ledger Team Leader

Team Leader

People Centre Team Leader

Campus Experience & Switchboard Team Leader

Outdoor Team Supervisor

Sales Team Leader

Fleet Availability Team Leader

L'Oréal Luxe Multi-Brand Team Leader, Boots Cabot Circus (37.5 Hours)

ELEVATE Lead Development Representative (French Speaker)

Cafe/ Eatery Lead

Sales & Service Team Manager

Lead Generator

Temporary Team Leader

Cafe and Eatery Lead

Team Leader

Lead Installer & Cabinet Maker

Lead Technical Designer - Internal Only

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