Business advisor Work, Jobs in Westminster, Gtl (with Salaries)

Customer Services Advisor - Permanent
Fortnum & Mason —London
- Full-time
- Customer service
- Microsoft Office
1h
Customer Service Advisor
Fortnum & Mason —London
- Full-time
- Customer service
- Microsoft Office
- Annual leave
1h
Service Advisor
Hedin Automotive —London
- £35,525 - £50,000 a year
- Overtime
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1h
Client Partner (New Business) – Banking & Financial Markets
CGI —London
- Full-time
- Sales
- Negotiation
Quick apply
Health Advisor/FOH
MyHealthcare Clinic —Swiss Cottage
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
HR & People Professionals (All Levels) - UK Wide
Concept AI Ltd —London
- £28,000 - £120,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Work from home
Quick apply
Customer Experience Advisor | S1 | Retail Banking | Lewisham
A01 Santander UK plc —London
- From £28,800 a year
- Full-time
- Customer service
- Banking
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Investment Associate Intern
DealGlobe —London
- Microsoft Powerpoint
- Microsoft Excel
- English
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
Communications Advisor
Offshore Energies UK —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- Writing skills
- Microsoft Office
- No degree
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Associate Financial Advisor - Hybrid
Argentis Group Limited —London
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
Contract Advisor
TLT —London
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- SharePoint
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
13d
Business Operations Advisor
Post Office Ltd —London
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Service Advisor
Mears Group —London
- Up to £27,077.51 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Investment Analyst - Hedge Fund Investor Relations
Wellington Management —London
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Client Relationship Coordinator (Client Onboarding and Invoicing)
Withersworldwide —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
London Office - People Advisor/ HR Advisor - Hybrid working (M/F/D)
L.E.K. Consulting —London
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
5d
Customer Services Advisor - Maternity Cover
Fortnum & Mason —London
- Full-time
- Customer service
- Microsoft Office

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business advisor jobs near westminster, gtl

Customer Services Advisor - Permanent

Fortnum & Mason -
London

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Customer service
Microsoft Office

Full job description

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose:

Reporting to the Customer Service supervisors and management team, our Customer Service Advisors should have a strong understanding of luxury customer service and be able to problem solve and engage with all of our customers through all routes of communication. This will result in improved customer loyalty and improve the overall customer experience.

Key Accountabilities:

Handling inbound and outbound customer contact to ensure we support customers in resolving their queries and strive to deliver exceptional service.
Ability to multi-task using various channels of communication – phone, email, webchat, WhatsApp, Apple Business Chat, Facebook, Twitter and Instagram.
Record accurate customer contact information and apply clear reporting in order to allow the business to continue to improve the service provided.
Ensure all assigned contacts are handled within the specified SLAs against each channel of communication.
Working alongside the Customer Service Management team to provide customer feedback and continue to improve our customer service
Being aware of opportunities to upsell, cross-sell and build rapport with our customers to improve on the overall customer experience.
Work within a team to ensure all customer feedback is managed and resolved within expected KPI’s
Support on tasks such as Customer Returns, Courier reports, Open orders and other admin.
Attend training sessions to continue to develop your knowledge of the brand and products, and use this to support sales when working with our customers
Prepare feedback specifically around seasonal events in a timely manner
Once fully trained, support new starters and seasonal recruits in the team and lead by example in delivering customer service
Working with other areas of the business to share feedback and manage events or customer orders which required additional attention
Flexibility in shift work as we are open 7 days a week including bank holidays, with early and late shifts.

Role Specific Criteria (Experience/Behaviours/Technical Ability)

Our ideal candidate will have:

1 year luxury customer service or similar experience in a customer facing role
Be self-motivated with a proactive attitude to work
You will thrive under pressure, possess meticulous attention to detail
Have the ability to prioritise and manage your own workload in order to meet deadlines
Problem solver with clear focus on customer issue resolution
Be a people-centric character
Be a clear communicator on both written and verbal contact
Microsoft Office
This role is based in our Piccadilly Head Office 5 days per week

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

Apply Now

Refine Your Search

business advisor jobs in westminster, gtl

Customer Services Advisor - Permanent

Customer Service Advisor

Service Advisor

Client Partner (New Business) – Banking & Financial Markets

Health Advisor/FOH

HR & People Professionals (All Levels) - UK Wide

Customer Experience Advisor | S1 | Retail Banking | Lewisham

Assistant Customer Service Manager

Investment Associate Intern

Onboarding Advisor

Communications Advisor

Associate Financial Advisor - Hybrid

Contract Advisor

Customer Resolutions Team Manager

Business Operations Advisor

Customer Service Advisor

Investment Analyst - Hedge Fund Investor Relations

Client Relationship Coordinator (Client Onboarding and Invoicing)

London Office - People Advisor/ HR Advisor - Hybrid working (M/F/D)

Customer Services Advisor - Maternity Cover

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