Insurance agent Work, Jobs in Wetherby, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Junior software support agent
Binary —Harrogate
- Up to £26,500 a year
- Full-time
- Software troubleshooting
- English
- In-person
Quick apply
10d
Outbound Sales Advisor
Tate Oil —Otley
- £28,060 - £31,000 a year
- Weekend availability
- CRM software
- Customer service
- Salesforce
- Free parking
- Life insurance
Quick apply
12d
Sales Progression
Goodmove —Leeds
- £32,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
Quick apply
2d
Sales Valuer
Hunters Property Group —Harrogate
- From £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
Export Airfreight Coordinator
MAPCARGO INTERNATIONAL LTD —Bradford
- £30,000 - £33,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Travel Agent
SM Travel —Bradford
- Temporary
- Hospitality
- English
- Microsoft Office
- Free parking
Quick apply
Customer Support Technician
BigChange —Leeds
- Customer service
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Senior Accounts Payable Administrator
RPG1 Management Ltd —Harrogate
- £30,000 - £35,000 a year
- QuickBooks
- In-person
- Communication skills
- Life insurance
Quick apply
Operational Compliance Executive
Ligentia —Leeds
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
SAP Order to Cash Specialist
Bakkavor —Leeds
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance
Commercial Account Executive
NFU Mutual Agency —Thirsk
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Communication skills
- Free parking
- Life insurance
1d
SAP Record to Report Specialist
Bakkavor —Leeds
- Azure
- Computer Science
- Master's degree
- Employee discount
- Life insurance
11d
Import/Export Coordinator
Pestwest Electronics Ltd —Ossett
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Life insurance
Quick apply
Broker Sales Support
Lookers —Harrogate
- £29,750 a year
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Property Assistant
Heylo —Leeds
- £25,000 - £28,000 a year
- Weekend availability
- English
- Microsoft Office
- IT
Quick apply
12d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
Quick apply
Supplier Development Specialist
Yorkshire Water —Bradford
- £50,663 - £63,329 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
2d
Key Account Executive - Automotive
INFINIT —Leeds
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
Quick apply
10d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

insurance agent jobs in wetherby, wyk

Customer Resolution Team Leader

Junior software support agent

Outbound Sales Advisor

Sales Progression

Sales Valuer

Export Airfreight Coordinator

Travel Agent

Customer Support Technician

Senior Accounts Payable Administrator

Operational Compliance Executive

SAP Order to Cash Specialist

Commercial Account Executive

SAP Record to Report Specialist

Import/Export Coordinator

Broker Sales Support

JUNIOR SALES CONSULTANT

Property Assistant

JUNIOR SALES ADVISOR

Supplier Development Specialist

Key Account Executive - Automotive

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