Customer care manager Work, Jobs in Weybridge, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
10d
Department Manager - Giftware & Customer Services
Garsons —Esher
- £32,844 - £38,076 a year
- Weekend availability
- Customer service
- Organisational skills
- Budgeting
- Free parking
- Store discount
Quick apply
13d
Softener Supplies Team Leader
Harvey Water Softeners —Woking
- Overtime
- Sales
- Team management
- Front desk
- Annual leave
- Employee discount
Quick apply
6d
SEND Tribunals and Complaints Service Manager
Surrey County Council —Woking
- From £73,317 a year
- Travel
- Annual leave
- Employee assistance programme
6d
Security Lead - LHR
IAG Cargo —Hounslow
- Monday to Friday
- In-person
- Communication skills
- Employee discount
- Gym membership
Partnerships and Community Manager
Chaotic —Redhill
- £40,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Organisational skills
Quick apply
5d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
5d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Field Sales Representative (Warm Leads)
Bergmann Windows Limited —Hounslow
- £25,000 - £65,400 a year
- Full-time
- CRM software
- Customer service
- Communication skills
- Flexitime
Quick apply
Telemarketing Manager
Accent Catering Services Ltd —Staines-upon-Thames
- £18 an hour
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Free parking
- Work from home
Quick apply
Customer Success Manager
Mysoft —Church Crookham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Store Manager
Toolstation —Sunbury
- £36,712.52 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Customer Relationship Manager
Barchester Healthcare —Walton-on-Thames
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
5d
Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
6d
Meeting & Events Sales Office Manager
Holiday Inn London Shepperton —Shepperton
- Full-time
- Sales
- Customer service
- Writing skills
- Free parking
Quick apply
Contact Centre Operations Manager
Arvato —Datchet
- £50,000 a year
- Customer service
- Analysis skills
- Leadership
- Free parking
- Annual leave
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring

I want to receive the latest job alerts for customer care manager in weybridge, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care manager jobs near weybridge, sry

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

customer care manager jobs in weybridge, sry

Assistant Customer Service Manager

Customer Relationship Manager

Department Manager - Giftware & Customer Services

Softener Supplies Team Leader

SEND Tribunals and Complaints Service Manager

Security Lead - LHR

Partnerships and Community Manager

Customer Experience and Operations Manager

Team Leader - 21 Soho Square

Field Sales Representative (Warm Leads)

Telemarketing Manager

Customer Success Manager

Store Manager

Customer Relationship Manager

Head of Business

Customer Services Manager (Contact Centre)

Meeting & Events Sales Office Manager

Contact Centre Operations Manager

Customer Service Team Lead

Lead Agent - T3

I want to receive the latest job alerts for customer care manager in weybridge, sry

Related Searches

Explore jobs in more locations

Assistant Customer Service Manager

About Us

The Role

Key Responsibilities

What We’re Looking For

Key Skills & Experience

Why Join Us?

How to Apply

Jobseeker tools

Employer Tools

Browse

Stay Connected