Staff services analyst Work, Jobs in Wheathampstead, Hrt (with Salaries)

Technical Support Manager (Build Insight)
Build Insight Ltd —Welwyn Garden City
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
13d
BI Analyst
easyJet —Luton Airport
- Full-time
- Databases
- Analysis skills
- Communication skills
- Annual leave
1d
HR Data analyst
BPCE Equipment Solutions UK Lt —London
- Overtime
- Microsoft Powerpoint
- Computer literacy
- Data analysis skills
IS Support Analyst - 1st Line
Trowers & Hamlins —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
Junior Compliance Analyst
Moneyfarm —London
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
Senior Business Analyst - Applied AI and Innovation
TIEVA —London
- £65,000 - £80,000 a year
- Full-time
- Remote
- Free parking
- Employee assistance programme
Quick apply
Entry Level Commercial Finance Analyst
Medpace, Inc. —London
- Full-time
- Bachelor's degree
- Computer skills
- In-person
- Annual leave
- Work from home
ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)
Bedfordshire Police —Stevenage
- £33,603 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Insights Data Analyst Apprentice
QA Apprenticeships —London
- £18,000 - £21,000 a year
- Full-time
- Data analysis skills
- Annual leave
- Employee assistance programme
ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)
Hertfordshire Constabulary —Stevenage
- £33,603 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Writing skills
- Presentation skills
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
Technical Documentation Specialist
vServices —London
- Remote
- Microsoft Powerpoint
- English
- Analysis skills
Sales Ledger Coordinator
British Pipeline Agency —Hemel Hempstead
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Contracts
- Computer skills
- Free parking
- Life insurance
Quick apply
3d
Strutt & Parker - Client Onboarding Analyst
BNP Paribas —London
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee discount
7d
Intelligence Analyst
City of London Police —London
- £37,190 a year
- Hybrid work
- Analysis skills
- Annual leave
- Flexible schedule
2d
Junior Cyber Risk and Assurance Analyst
Bank of England —London
- Full-time
- English
- Analysis skills
- Presentation skills
- Annual leave
5d
Application Support Analyst (PA26Q3ASJH102)
SS&C Technologies —London
- Weekend availability
- Spanish
- English
- Databases
CRRD Data Analyst
International Rescue Committee —London
- £86,000 - £100,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Test Analyst
Berkeley Insurance Group —London
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- No degree
10d
Business Systems Analyst
Anthropic —London
- £130,000 - £165,000 a year
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Flexible schedule
5d

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Technical Support Manager (Build Insight)

Build Insight Ltd
Welwyn Garden City

Quick apply

Job details

Permanent | Full-time
£32,000 - £38,000 a year
13 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Bluebeam
Management
Inbound customer enquiry call handling
Credit note processing
Stakeholder liaison
Mentoring junior staff
Microsoft Office Suite
Technical support
Xero
Staff training
Mentoring
NVQ
Professional development mentoring
Training & development
Communication skills

Full job description

PURPOSE OF ROLE:

Supporting the Head of Technical Support with the effective functioning of the Build Insight team. Balancing a high workload with ad hoc requests whilst mitigating risks to the overall day-to-day duties of both the Administration Team, Surveyors, and wider teams. Keeping clear communication lines throughout, building positive relationships with stakeholders and assisting with the overall company aims and objectives.

KEY RESPONSIBILITIES:

Duties of the post include, but are not limited to:

Provide reliable and consistent support to the Head of Technical Support as and when required.
Process applications and initial notice applications onto company database and Xero.
Provide relevant training and development to new employees within the team including distribution of their work.
Carry out formal and informal appraising and mentoring of team members on a day-to-day basis.
Support members of the team in navigating complex/difficult applications, queries, or phone calls.
Available to book inspections, make payments and assist with general enquiries in respect of Building Control matters.
Provide first point of call advice on Building regulation issues aiming to resolve the enquiry without the need to escalate to Head of Technical Support.
Assist surveying staff operationally, ensuring they have access to required resources such as software, inspections tools & documentation
Full understanding of all application types and services offered within Build Insight.
Good all-round knowledge of Building Control Legislation Including: The Building Act 1984, The Building Regulations 2010, and The Building (Registered Building Control Approvers.) Regulations 2024.
Provide fee quotations as needed.
Ensure that the workload of Technical Support Team members is undertaken effectively each day, raising any necessary matters with Head of Technical Support.
Handling initial stages of Freedom of Information requests and copy documents and ensuring Technical Support Team are fully trained in this area.
Action Invoices, reconcile payments and initiate debt collection (under guidance of finance team members).
Calculate refunds, create credit notes and ensure Technical Support Team are fully trained in this area.
Prepare statistical data relating to National Housing Statistics
Collate and monitor KPI data provided by Business Analyst and progress where necessary.
Undertaking any role within the Technical Support Team as and when necessary.

PERSON SPECIFICATION:

Essential Criteria

Strong communication skills
NVQ Level 3 Diploma in Building Control Technical Support
Highly organised applying with a systematic and methodical approach.
Able to provide accurate information when under pressure of time or workload.
Knowledge of working with effective CRM systems.
Effective communication via MS word, outlook, PowerPoint presentations and Excel.

Desirable Criteria

Experience of influencing and motivating stakeholders
Experience of handling complex lines of communication and developing effective initiatives to enhance them.
Ability to oversee the wider scope of projects, deadlines, and tasks, holding individuals to account when necessary.
Experience of working with a wide range of organisations and stakeholders.
Understanding of the customer experience and developing processes to enhance the experience of customers.
Experience of motivating stakeholders whilst having a calm and approachable nature.
Proficient use of IT operating systems and the development of those systems to improve the efficiency and effectiveness of practitioners.
Ability to utilise Bluebeam software.
Ability and experience of reviewing plans and projects for controllable works
Experience of working in private sector building control administration.

Benefits:

Remote based role with periodic office presence as required

Leave of 25 days per annum plus bank holidays;

Employer pension contribution of 6% with a minimum employee contribution of 2%;

Death in Service Benefit of 3 x salary;

Free on-site parking;

Eyecare contribution cost;

Flexible working provisions;

Excellent training and development opportunities.

EQUAL OPPORTUNITIES

Broste Rivers Ltd fully supports the terms of The Equality Act 2010. We are an equal opportunities employer and do not discriminate on any grounds. We want a diverse workforce which reflects our community and welcome applications from everyone regardless of age, disability, sex, race, religion or belief, sexual orientation, gender reassignment, pregnancy, and maternity and marital or civil partnership status.

Pay: £32,000.00-£38,000.00 per year

Work Location: Hybrid remote in Welwyn Garden City AL8 6AE

Quick apply

Refine Your Search

staff services analyst jobs in wheathampstead, hrt

Technical Support Manager (Build Insight)

BI Analyst

HR Data analyst

IS Support Analyst - 1st Line

Junior Compliance Analyst

Senior Business Analyst - Applied AI and Innovation

Entry Level Commercial Finance Analyst

ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)

Insights Data Analyst Apprentice

ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)

Business Analyst

Technical Documentation Specialist

Sales Ledger Coordinator

Strutt & Parker - Client Onboarding Analyst

Intelligence Analyst

Junior Cyber Risk and Assurance Analyst

Application Support Analyst (PA26Q3ASJH102)

CRRD Data Analyst

Test Analyst

Business Systems Analyst

I want to receive the latest job alerts for staff services analyst in wheathampstead, hrt

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