Incident manager Work, Jobs in Whetstone, Lec (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Microsoft Office
- Team management
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Team management
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —Leicester
- Continuous improvement
- Recruiting
- Budgeting
Operations Manager
IPSUM —Enderby
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
Quick apply
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
- Cleaning
- Training & development
Quick apply
Major Incident Management Lead
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Travel
- Mentoring
HSE Manager
Sigma Components Limited —Hinckley
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Major Incident Management Lead
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Travel
- Mentoring
Food Safety and Compliance Manager (12 month FTC)
PepsiCo —Coventry
Regional QHSE Manager
XPO Logistics —Northampton
- £50,000 - £51,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Employee discount
Quick apply
Cleaning Operations Manager
SPACE CLEANERS NUNEATON FRANCHISE LTD —Nuneaton
- £41,700 a year
- Full-time
- Hybrid work
- Schematics
- Maintenance
- English
- Free parking
Quick apply
10d
Operations Manager
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Continuous improvement
- Team management
- Computer skills
8d
Operations Manager (Operational)
Twycross Zoo —Atherstone
- £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Lead Buyer
CVI Laser Limited —Whetstone
- Full-time
- Computer literacy
- English
- Continuous improvement
3d
Senior Manager, Operational Technology
Saputo Inc. —Nuneaton
- Full-time
- Continuous improvement
- Leadership
- Free parking
- Employee discount
High Value Goods Manager
Evri —Coventry
- £41,000 - £45,500 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
2d
Centre Manager
British Summer School —Corby
- £1,048.11 - £1,174.62 a week
- Weekend availability
- Management
- Medication administration
- Databases
- Annual leave
Control Room Manager
GXO Logistics —Crick
- Up to £50,000 a year
- Full-time
- Management
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Facilities and Health & Safety Manager
Personal Homecare Pharmacy —Leicester
- £50,000 - £55,000 a year
- Full-time
- HVAC
- In-person
Quick apply
Operations Manager
DHL Supply Chain —Derby
- Full-time
- Continuous improvement
- Team management
- Budgeting

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Senior Manager - IT Shared Service (Major Incident)

Coventry Building Society -
Coventry

Apply Now

Job details

Permanent | Full-time | Fixed term contract
£68,000 - £93,500 a year

Qualifications

ITIL Certification
Stakeholder liaison
DevOps
IT service management
Microsoft Office Suite
Microsoft Office
Team management
Agile
Major incident coordination
Leadership
Banking

Full job description

About the role

Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.

About you

You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:

Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
Experience working with complex, always-on technology estates and third-party service providers.
Demonstrated experience producing executive-grade operational insight and reporting.
Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
ITIL Foundation with further qualification in one or more relevant ITIL process.
Working understanding of Agile Ceremonies and DevOps Techniques.
Essential experience of working in a complex, pressurised production environment in the Banking industry
Use of Microsoft Office Products

Experience in these areas would be helpful:

Public Cloud, Customer-facing and member-facing systems, Infrastructure experience

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at M3 Senior Manager grade

For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Hybrid

Apply Now

Refine Your Search

incident manager jobs in whetstone, lec

Senior Manager - IT Shared Service (Major Incident)

Senior Manager - IT Shared Service (Major Incident)

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Operations Manager

Hygiene Manager

Major Incident Management Lead

HSE Manager

Major Incident Management Lead

Food Safety and Compliance Manager (12 month FTC)

Regional QHSE Manager

Cleaning Operations Manager

Operations Manager

Operations Manager (Operational)

Lead Buyer

Senior Manager, Operational Technology

High Value Goods Manager

Centre Manager

Control Room Manager

Facilities and Health & Safety Manager

Operations Manager

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