Member experience specialist Work, Jobs in Widnes, Chs (with Salaries)

Advocacy Manager – Halton Advocacy Hub (ECS)
Engaging Communities Solutions CIC —Halton
- £36,000 - £39,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
Quick apply
10d
Operations Specialist Support Team (OSST) HOLMES Indexer
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Manchester
- Temporary
- Customer service
Social Value Officer
Equans —Winsford
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Social Worker Assistant -Fixed Term Contract 9 Months
Elysium Healthcare —Warrington
- £25,564.50 a year
- Computer literacy
- Administrative experience
- Care plans
- Free parking
- Annual leave
Quick apply
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
Level 4 HLTA for EYFS and Lower School.
Tower College —Rainhill
- £25,550 a year
- Full-time
- Education
- Organisational skills
- Classroom experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
10d
Volunteer Governor - Outstanding Royal College Manchester
Seashell Trust —Cheadle
- In-person
- School
- Free parking
- Employee discount
Quick apply
Group Profile: POS : Physical Education Instructor (PEI) HMP Berwyn
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
14d
Resourcing Officer
Bright Futures Care —Lymm
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1h
Clinical/Counselling Psychologist - Female MH Rehabilitation (Part Time)
Krinvest Care —St Helens
- £45,500 - £53,000 a year
- Management
- Rehabilitation centre
- Psychology
- Free parking
Quick apply
Management Accountant / Finance Manager
Lester Cladding Limited —Buckley
- £42,000 - £55,000 a year
- Full-time
- Microsoft Excel
- In-person
- Free parking
- Annual leave
Quick apply
Sales Coordinator
Resapol —Leigh
- £30,000 a year
- Full-time
- Sales
- Customer service
- IT
- Free parking
Quick apply
12d
Retail and Customer Service Assistant – Camping, Campervan, Caravan & Motorhome Accessories
Jacksons Leisure Supplies —Wirral
- £26,325 - £29,250 a year
- Full-time
- Bilingual
- Customer service
- Merchandising
- Free parking
- Employee discount
Quick apply
Senior People Relations & Policy Manager
Home Bargains —Liverpool
- Management
- Microsoft Office
- Analysis skills
- Store discount
- Employee assistance programme
Quick apply
Legal Sales Advisor
Price Slater Gawne Solicitors —Altrincham
- £23,000 - £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
3d
Specialist Technician - Animal Care
The Manchester College —Manchester
- £25,500 - £33,443 a year
- Full-time
- English
- First Aid Certification
- Annual leave
- Employee assistance programme
9d
Travel Consultant
Trailfinders —Chester
- £44,000 - £49,000 a year
- Sales

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member experience specialist jobs near widnes, chs

Advocacy Manager – Halton Advocacy Hub (ECS)

Engaging Communities Solutions CIC
Halton

Quick apply

Job details

Permanent | Full-time
£36,000 - £39,000 a year
10 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Driving Licence
Management
Supervising experience
Project management
Organisational skills
IT
NVQ
Leadership
Communication skills

Full job description

Engaging Communities Solutions (ECS) is looking for a passionate and driven Advocacy Manager to lead our advocacy services across Halton and Warrington.

If you believe in empowering people, championing rights, and driving high‑quality statutory and non-statutory advocacy services, this is an exciting opportunity to shape and strengthen services that make a real difference.

Why Join ECS?

At ECS, we are committed to supporting individuals to be heard, understood, and involved in decisions about their lives. As a member of our leadership team, you will help shape services that uphold dignity, independence, and choice.

We offer:

Competitive salary and progression opportunities
5% employer pension contribution
24–30 days annual leave (depending on length of service) + bank holidays
Flexible working scheme
Employee Assistance Programme
Mileage paid at 55p per mile

About the Role

As Advocacy Manager, you will oversee day‑to‑day delivery of our statutory and non-statutory advocacy services, including the Halton Advocacy Hub and NHS Independent Complaints Advocacy (ICAS) in Warrington.

You’ll lead and support a talented team of advocates, ensure operational excellence, manage referrals and caseloads, and maintain strong partnerships across health, social care, and community sectors.

This is a hands‑on leadership role, combining service management with a reduced personal caseload.

What You’ll Be Doing

Leading and supervising a multi‑site team of advocates through 1:1s, appraisals & professional development
Overseeing referral pathways, triage and allocation of cases
Ensuring service quality, KPI performance and contract compliance
Acting as operational safeguarding lead for advocacy
Building relationships with stakeholders and developing local engagement plans
Managing accurate case records and leading improvements in CRM and data systems
Supporting the CEO with contract monitoring, reporting and business development
Delivering a reduced caseload using instructed & non‑instructed advocacy approaches
Promoting the Halton Advocacy Hub across statutory, voluntary & community networks

About You

Essential:

Qualification in Advocacy (NVQ Level 4 Diploma) – including Units 401, 402 and 403 plus specialist Units 404, 405 and 406 and RPR accreditation – if a candidate does not have all the required units but are willing to achieve this qualification within 12 months they may be considered for the role dependent on experience.
Strong understanding of advocacy principles and relevant legislation (IMCA, IMHA, DOLS, RPR, Care Act, NHS Complaints)
At least 1 year’s experience supervising a statutory advocacy service
Excellent communication, organisational and leadership skills
Confidence managing risk, delivering supervision, and supporting a dispersed team
Ability to build relationships across sectors
Strong IT skills, including case recording
Full driving licence, access to a vehicle, and ability to travel across Halton & Warrington
Residence within or close to the contract area.

Desirable:

Advocacy Management Module
Experience in NHS Complaints Advocacy
Project management experience
Experience working with volunteers or in the voluntary sector
Knowledge of local authority and NHS structures.

Our Commitment to Safeguarding

ECS is fully committed to safeguarding and promoting the welfare of vulnerable adults. All staff are expected to share this commitment.

How to Apply

If you’re passionate about rights‑based advocacy, empowering individuals, and leading high‑quality services, we’d love to hear from you.

You need to download the Job Description, Application Form, Safeguarding Statement and Self Declaration form – available from https://www.weareecs.co.uk/vacancies

Fill in the application form and complete the Self Declaration, then email them back to us with an up to date copy of your CV to [email protected]

Closing date for applications 23:59 27 July 2026

Shortlisting 28 July

Interviews 04 August 2026

Engaging Communities Solutions (ECS) values equality and diversity and welcomes applications from all sections of the community, particularly from under-represented groups.

NB: ECS reserves the right to bring forward the closing date if it believes sufficient applications are received to make an appointment.

Pay: £36,000.00-£39,000.00 per year

Work Location: Hybrid remote in Halton (Cheshire, North West Region)

Quick apply

Refine Your Search

member experience specialist jobs in widnes, chs

Advocacy Manager – Halton Advocacy Hub (ECS)

Operations Specialist Support Team (OSST) HOLMES Indexer

First Line Technical Support

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Social Value Officer

Social Worker Assistant -Fixed Term Contract 9 Months

Customer Service Specialist

Level 4 HLTA for EYFS and Lower School.

Communications Data Investigator, Single Point of Contact

Volunteer Governor - Outstanding Royal College Manchester

Group Profile: POS : Physical Education Instructor (PEI) HMP Berwyn

Resourcing Officer

Clinical/Counselling Psychologist - Female MH Rehabilitation (Part Time)

Management Accountant / Finance Manager

Sales Coordinator

Retail and Customer Service Assistant – Camping, Campervan, Caravan & Motorhome Accessories

Senior People Relations & Policy Manager

Legal Sales Advisor

Specialist Technician - Animal Care

Travel Consultant

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