Technical support & installation engineer Work, Jobs in Willenhall, Wmd (with Salaries)

IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
2d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Technical Support & Installation Engineer
Labfax Ltd —Telford
- £30,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
- Free parking
Quick apply
3d
Graduate Electrical Engineer
Gills Meat Products —Bilston
- £28,000 - £32,000 a year
- Full-time
- Engineering
- Maintenance
- Analysis skills
- Free parking
- Employee discount
Quick apply
14d
Systems & Controls Engineer
PRAGMATIC DESIGN SOLUTIONS LIMITED —Wolverhampton
- £40 - £45 an hour
- Engineering
- Analysis skills
- Programmable logic controllers
Quick apply
10d
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
Technical Support Engineer
Scolmore Group —Tamworth
- £31,000 - £36,000 a year
- Full-time
- Schematics
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
Senior Network Engineer
The Royal Wolverhampton NHS Trust —Wolverhampton
- £49,387 - £56,515 a year
- Full-time
14d
Monitoring Engineer
Survey Solutions —Birmingham
- Full-time
- Hybrid work
- CAD
- Maintenance
- Bachelor's degree
Quick apply
Applications Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Annual leave
2h
Engineering and Training Admin Support
Spillard Safety Systems Ltd —Wolverhampton
- From £26,000 a year
- Full-time
- Microsoft Office
- In-person
- Training & development
- Employee discount
Quick apply
3d
Service Engineer - Compressed Air
March —Burntwood
- £0.01 a year
- Customer service
- Maintenance
- Business development
Quick apply
Senior Customer Support Engineer
ICONICS —Dudley
- Full-time
- Computer Science
- Programmable logic controllers
- Bachelor's degree
8d
Data Cabling Engineer (Birmingham)
Talkwire —Solihull
- £26,500 - £32,500 a year
- Overtime
- Schematics
- Travel
- Hand tools
- Health & wellbeing programme
- Employee discount
Quick apply
3d
FIELD SERVICE ENGINEER
Bucci Industries —Birmingham
- Up to £35 an hour
- CRM software
- Engineering
- Maintenance
Quick apply
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Employee discount
Quick apply
Maintenance Field Engineer (Safe Access)
Uni-Safe Access —Atherstone
- £29 - £37,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Employee assistance programme
Quick apply
Network Engineer
NTT Data UK —Birmingham

I want to receive the latest job alerts for technical support & installation engineer in willenhall, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support & installation engineer jobs near willenhall, wmd

IT Technical Support (1st Line)

Walsall Healthcare NHS Trust -
Walsall

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
2 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Service restoration
Technical support incident logging
Customer support
Customer interaction
Fault diagnosis and repair
Help desk

Full job description

Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff.

The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users of information technology.

The role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required.

To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met.

Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staff

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Providing responsive and effective hardware and software support in accordance with department service level agreements.

Ensure that individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently achieved.

Ensure high levels of customer care/satisfaction are achieved.

Ensuring the provision of the service; including Software and Hardware.

Scheduling the installation of equipment for users in accordance with Trust Standards and Service Levels. Ensuring there are relevant requirements such as desk space, power and network point provision.

Providing Line Manager and Team Lead with regular accurate information on the status of calls that have been escalated. Ensuring adherence to escalation procedures when dealing with complex system faults. Keeping the IT Support Manager informed of any outstanding issues on a daily basis.

To aid and provide technical support on a daily basis on the IT Service desk. Answering calls to the service desk, logging them within the service desk call logging system and ensuring that requests for assistance are responded to in a timely manner through to a satisfactory resolution.

Providing the users of the service with regular accurate information, ensuring adherence to escalation procedures when dealing with complaints and dealing with 2nd line technical support staff.

Offering fault diagnosis on all calls reported to the helpdesk achieving an 85% first-line fix target

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff.

The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users of information technology.

The role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required.

To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met.

Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staff.

Respond and deal with all IT Faults, incidents, and requests that are raised to the team by telephone, email or via the DTS portal (Self Service Portal). Take ownership of calls taken or assigned by a team leader/manager.

To ensure that the systems that the clinical staff are reliant upon, for the provision of good patient care, are operational all of the time, and in the event of any failure resume operation as quickly as possible. This ensures that the care of the patients never suffers as a result of IT equipment or Systems failure.

The job reports to the IT Service desk manager, the post holder will be required to exercise good judgement in all situations. The post holder will also be expected to manage their own workload and take responsibility for the consequences of any action that may be taken

Apply Now

Refine Your Search

technical support & installation engineer jobs in willenhall, wmd

IT Technical Support (1st Line)

IT Field Engineer

2nd Line Help/Service desk Engineer

Technical Support & Installation Engineer

Graduate Electrical Engineer

Systems & Controls Engineer

Network Engineer Field Operative & Help Desk Support

Technical Support Engineer

Senior Network Engineer

Monitoring Engineer

Applications Operations Engineer

Engineering and Training Admin Support

Service Engineer - Compressed Air

Senior Customer Support Engineer

Data Cabling Engineer (Birmingham)

FIELD SERVICE ENGINEER

First Line IT Support Engineer

Technical Support Engineer

Maintenance Field Engineer (Safe Access)

Network Engineer

I want to receive the latest job alerts for technical support & installation engineer in willenhall, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected