Contact centre Work, Jobs in Winchester, Eng (with Salaries)

Customer Service Officer
BRC Jobs —Eastleigh
- £15.27 - £19.84 an hour
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Customer Experience & Retentions Advisor
WeBuyAnyPhone.com —Fareham
- Up to £31,000 a year
- Full-time
- Hotel
- In-person
- Gym membership
Quick apply
7d
Crown Court Clerk
HM Courts & Tribunal Service —Winchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
12d
History Centre Assistant
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Temporary
- Bar
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
11d
Inbound Call Centre Operative
Sopra Steria —Southampton
- £26,300 a year
- Hybrid work
- Organisational skills
- Annual leave
- Work from home
3d
Customer Contact Advisor
Partridge of Hampshire —Chandlers Ford
- £26,437 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee discount
Quick apply
7d
School Cleaner / School Cleaning Operative
RAPID CLEAN —Romsey
- £13.27 an hour
- Full-time
- In-person
- School
Quick apply
12d
Cleaning Operative / Term Time Cleaner
RAPID CLEAN —Eastleigh
- £12.71 an hour
- Full-time
- In-person
- School
Quick apply
12d
Tech/Data Support Officer
Dingley's Promise —Newbury
- £22,000 a year
- Part-time
- Hybrid work
- Data entry
Quick apply
3h
Business Unit Assistant
The Serendipity Centre —Hedge End
- £9,600 - £12,600 a year
- Part-time
- Microsoft Word
- Organisational skills
- Front desk
- Sick pay
Quick apply
1d
Morning Cleaner / Cleaning Operative
RAPID CLEAN —Southampton
- £13 an hour
- Part-time
- In-person
- Time management
Quick apply
7d
Rehabilitation Support Worker
Steps Ahead Care & Support Ltd —Winchester
- £14.20 - £19.00 an hour
- Weekend availability
- Medication administration
- Rehabilitation centre
- Care plans
- Free parking
- Paid training
Quick apply
3d
Medical Receptionist
Andover Health Medical Centre —Andover
- £13.10 an hour
- Part-time
- Data entry
- Front desk
- In-person
- Employee discount
Quick apply
1d
Customer Experience Advisor | S1 | Retail Banking | Winchester
A01 Santander UK plc —Winchester
- From £25,000 a year
- Full-time
- Cash handling
- Banking
Customer Contact Centre Executive
Snows Group —Hedge End
- £33,000 a year
- Weekend availability
- In-person
- Free parking
- Employee discount
Quick apply
14d
Functional Assessor
Serco Group —Fareham
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Cover Cleaner / Cleaning Operative
RAPID CLEAN —Romsey
- £14.25 an hour
- Temporary
- In-person
- Time management
Quick apply
7d
Registration Authority Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
2h
Customer Care Representative
Prysmian Group —Bishopstoke
- Full-time
- Microsoft Word
- Free parking
14d
Garden Centre Cafe Manager
Hillier Nurseries Ltd —Winchester
- Up to £13.85 an hour
- Part-time
- Hospitality
- Customer service
- Restaurant management
- Free parking
- Annual leave
Quick apply
13d

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Customer Service Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Full-time
£15.27 - £19.84 an hour

Benefits

Referral programme

Qualifications

Social housing experience
Customer service call handling
Inbound customer enquiry call handling
Appointment booking and call handling
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Job Title: Customer Contact Advisor
Type: Temporary
Location: Eastleigh / Bracknell
Salary: £15.27 - £19.84 an hour
Hours: Full Time, 37 hours

BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment.

This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service.

Duties:

Act as the first point of contact for customers via telephone, face-to-face and digital channels.
Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible.
Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors.
Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts.
Book appointments for surveyors, housing officers, income officers and contractors.
Record and update customer information accurately on internal systems.
Follow up on complex enquiries to ensure they are resolved to a high standard.
Carry out administration tasks relating to customer enquiries and case resolution.
Keep up to date with policies, procedures and housing services to provide accurate advice.
Identify customer vulnerabilities and ensure services are delivered appropriately.
Contribute ideas to improve customer service and team performance.

Requirements:

Previous experience in a contact centre, customer service or front-line service role.
Excellent communication and customer service skills.
Ability to remain calm and professional in challenging situations.
Strong administrative and organisational skills with excellent attention to detail.
Experience using IT systems to accurately record customer information.
Ability to work to targets and manage a busy workload.
A proactive approach with the ability to take ownership of customer enquiries.
Experience within social housing or a housing-related environment would be advantageous

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Quick apply

Refine Your Search

contact centre jobs in winchester, eng

Customer Service Officer

Customer Experience & Retentions Advisor

Crown Court Clerk

History Centre Assistant

Inbound Call Centre Operative

Customer Contact Advisor

School Cleaner / School Cleaning Operative

Cleaning Operative / Term Time Cleaner

Tech/Data Support Officer

Business Unit Assistant

Morning Cleaner / Cleaning Operative

Rehabilitation Support Worker

Medical Receptionist

Customer Experience Advisor | S1 | Retail Banking | Winchester

Customer Contact Centre Executive

Functional Assessor

Cover Cleaner / Cleaning Operative

Registration Authority Administrator

Customer Care Representative

Garden Centre Cafe Manager

I want to receive the latest job alerts for contact centre in winchester, eng

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