Product support Work, Jobs in Windsor, Brk (with Salaries)

Technical Support and Operations Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
7d
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
9d
Product Development Technician
Viewpoint Videos Ltd —Thame
- £30,000 - £32,000 a year
- Full-time
- CAD
- Assembly
- Project management
- Free parking
Quick apply
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Quality Assurance Officer
Medreich Plc —Feltham
- £32,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
9d
Workshop Engineer
Kinara Group —Slough
- Up to £35,000 a year
- Full-time
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Annual leave
Quick apply
7d
QA Supervisor
Montana Bakery —Slough
- £33,000 - £35,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Bachelor's degree
- Store discount
- Health & wellbeing programme
Quick apply
9d
Aftermarket Coordinator
Sunswap —Leatherhead
- £35,000 - £40,000 a year
- Full-time
- Spanish
- Customer service
- Salesforce
- Health & wellbeing programme
- Annual leave
Quick apply
8d
ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD
INDITEX —London
- Weekend availability
- Supervising experience
- Leadership
- Time management
Quick apply
Security Executive
IAG Cargo —Hounslow
- Hybrid work
- Management
- Military
- Travel
- Employee discount
- Gym membership
Customer Service
VR Bathrooms —Bracknell
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
1h
Merchandising Admin Assistant
Mint Velvet —High Wycombe
- Full-time
- Microsoft Excel
- Merchandising
- Communication skills
- Employee discount
Quick apply
Sr. Regulatory Affairs Officer
Milpharm Ltd —Uxbridge
- £30,000 - £37,500 a year
- Full-time
- Maintenance
- Master's degree
- Bachelor's degree
- Life insurance
Quick apply
Quality and Compliance Officer
Wellbeing Assured Healthcare —Brentford
- £12.21 - £38.24 an hour
- Part-time
- Data analysis skills
- Presentation skills
- Organisational skills
Quick apply
3d
Sales Advisor
Hotel Chocolat —Windsor
- £13.05 an hour
- Hotel
- Café
- Employee discount
2d
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
3d
Event Specialist
RICS —London
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Product Development and Buying Assistant
Brand Addition —London
- Full-time
- Hybrid work
- Engineering
- Communication skills
- Negotiation
Quick apply
6d
Client Success Executive
PEI Group —London
- English
- Administrative experience

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Technical Support and Operations Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
7 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Driving Licence
Customer service
Logistics
Technical support
Microsoft Office
Computer hardware
Computer networking
Organisational skills
IT
Communication skills

Full job description

We are looking for a practical, customer-focused Customer Technical Support and Assembly Assistant to join our service and assembly team in Thame. This is a varied role combining first-line customer technical support, hands-on equipment preparation, order processing, returns handling and stock-related support.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. When support workload allows, you will also help prepare, assemble, test, dispatch and refurbish hardware and equipment to support smooth day-to-day operations.

About the Role

This role would suit someone who enjoys solving problems, communicating clearly with customers and working practically with technical products. Customer support is the priority, so you will need to be organised, responsive and confident managing support tickets through to resolution.

Key Responsibilities

· Provide excellent customer service and first-line technical support by phone, email and remote assistance.

· Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.

· Diagnose and troubleshoot hardware, software and connectivity issues, escalating more complex cases where needed.

· Keep customers informed throughout the support process with clear, professional communication.

· Assist with processing, refurbishing and setting up returned PCs and equipment.

· Prepare, assemble and test hardware, including camera mounts, system components and product parts.

· Process customer returns, replacement equipment and customer orders, including international dispatch.

· Maintain accurate records and documentation using Microsoft Office and Google Workspace.

· Support stock management, equipment preparation and shipping activities when required.

Essential Skills and Experience

· A strong customer-focused attitude and excellent communication skills.

· Good working knowledge of Windows PCs and general computer hardware.

· Ability to diagnose and troubleshoot common technical issues.

· Confidence using Microsoft Office and/or Google Workspace.

· A practical, hands-on approach with strong attention to detail.

· Good organisational skills and the ability to prioritise workload effectively.

· Ability to work independently and switch between support, assembly and operational tasks.

· Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

· Previous experience in a technical support, IT, hardware, logistics or customer service role.

· Experience using remote support tools, ticketing systems or customer relationship management software.

· Basic networking knowledge, including IP addresses, Wi-Fi connections and router troubleshooting.

· Familiarity with configuring, imaging or maintaining Windows PCs and related hardware.

· Experience handling, testing or refurbishing electronic components or technical equipment.

· Understanding of stock control, dispatch processes, courier systems or order fulfilment workflows.

· Interest in cameras, computer vision, hardware products or embedded systems.

· Full UK driving licence.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows, hardware preparation standards and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers. You should enjoy practical problem-solving, be comfortable working with technical equipment and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

product support jobs in windsor, brk

Technical Support and Operations Assistant

Constant Climate Executive UKIE

Product Development Technician

Training and Support SME (Military)

Quality Assurance Officer

Workshop Engineer

QA Supervisor

Aftermarket Coordinator

ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD

Security Executive

Customer Service

Merchandising Admin Assistant

Sr. Regulatory Affairs Officer

Quality and Compliance Officer

Sales Advisor

Zara Operations Store Specialist

Patient Support Executive

Event Specialist

Product Development and Buying Assistant

Client Success Executive

I want to receive the latest job alerts for product support in windsor, brk

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