Head of customer service Work, Jobs in Wirksworth, Dby (with Salaries)

Lead Salesforce Implementation Specialist
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
University Partnerships Manager
UniHomes —Sheffield
- £40,000 a year
- Full-time
- Salesforce
- Business development
- Travel
- Work from home
- Employee discount
Quick apply
Head of Commercial & Business Development
National Gas —Belper
- £130,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
2d
Group Category Manager
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
- Annual leave
- Employee discount
Quick apply
Head of B2C Sales
UniHomes —Sheffield
- £50,000 - £75,000 a year
- Weekend availability
- Management
- Salesforce
- Leadership
- Employee discount
- Referral programme
Quick apply
Customer Service Lead
Stamper Discs Ltd —Hillsborough
- £26,000 - £27,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Profit sharing
- Sick pay
Quick apply
Lettings Operations Manager
Challenge Limited —Mansfield
- £38,000 - £42,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Sales Advisor
YHA England & Wales —Matlock
- £25,200 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
4d
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
5d
European Logistics Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- In-person
- Annual leave
Quick apply
General Sales Manager
Pentagon Motor Group —Derby
- Sales
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Flex Product Owner
Yü Group —Nottingham
- £40,000 - £45,000 a year
- Full-time
- Agile
- Annual leave
- Employee assistance programme
Quick apply
12d
Salesforce Implementation Specialist
UniHomes —Sheffield
- £60,000 - £75,000 a year
- Full-time
- Salesforce
- AWS
- AI
- Employee discount
- Referral programme
Quick apply
Strategic Planning Manager
Romac Logistics —Chesterfield
- £60,000 - £65,000 a year
- Full-time
- Travel
- Leadership
12d
Head of Engineering
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £75,460.17 - £125,746.05 a year
- Hybrid work
- Project management
- Product management
- Travel
- Free parking
- Flexitime
Quick apply
Head of Travel Services
Al Falah Global Travel Services Ltd —Sheffield
- £5,300 - £7,200 a month
- Full-time
- Hospitality
- Management
- Organisational skills
- Health & wellbeing programme
- Sick pay
Quick apply
6d
Customer Service Manager
Welcome Break —Sheffield
- Up to £32,000 a year
- Management
- Customer service
- Free parking
- Employee discount
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
2d
Operations Strategy Manager
Network Rail —Derby
- £55,596 - £67,813 a year
- Full-time
- No degree
- Annual leave
- Employee discount
1d

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head of customer service jobs near wirksworth, dby

Lead Salesforce Implementation Specialist

UniHomes
Sheffield

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Job details

Full-time
£65,000 - £80,000 a year

Benefits

Company pension
Company events
Employee discount
Referral programme
Sick pay

Qualifications

Salesforce
IT
Leadership

Full job description

Salesforce Implementation Specialist

Sheffield City Centre (office-based and hybrid)

Salary: £65,000 - £80,000

UniHomes is hiring a Lead Salesforce Implementation Specialist with Agentforce capability end-to-end as Sales Cloud transitions from a system of record to an agentic platform.

Reporting to the Head of CRM, you will lead the Agentforce function at UniHomes - owning design, build, governance, observability and adoption across Sales and Service, and growing a small team around you as the work scales. You will work shoulder-to-shoulder with our Salesforce Implementation Specialist and our AI Product Manager to make sure Agentforce and our broader AI stack pull in the same direction.

Above all, you are a change agent. You are energised by the pace of change in this space, you want to be at the front of it rather than catching up to it, and you want to make a real difference to how UniHomes sells, serves and grows. You bring others with you, colleagues, stakeholders, and the wider business, so that Agentforce lands as a step-change in how we work, not just another platform rollout.

UniHomes is positive about AI and what it can do for our colleagues, our customers and our business - and we want someone who shares that outlook. You bring a can-do attitude to it: curious, confident, and quick to find the opportunity rather than the objection. We trust this role to champion AI inside the organisation and to use it, confidently and responsibly, wherever it makes us faster, sharper or better at what we do.

Key responsibilities:

Own the Agentforce roadmap - what we build, in what order, and how it integrates with the rest of our Salesforce footprint and our AI stack.
Lead the design and build of Agentforce agents (Sales, Service, lead generation, qualification, nurturing) using Agent Builder, Prompt Builder, Atlas Reasoning Engine and Data Cloud.
Own agent governance: trust layer configuration, audit, evaluation and the policies that keep our agents safe to put in front of customers.
Stand up agent observability so we know how agents are performing in production and can iterate quickly.
Drive adoption across Sales and Service teams - training, change management and feedback loops.
Build and lead a small Agentforce team as the function scales - setting direction, raising the bar on craft, and developing the people in it.
Partner with the Salesforce Architect on the underlying platform footprint and with the AI Product Manager on cross-business opportunity discovery.
Be the accountable owner of Agentforce inside UniHomes - the senior face to stakeholders, to leadership and to Salesforce themselves.

Skills and experience:

Proven hands-on experience designing, building and shipping Agentforce or comparable Salesforce AI capabilities (Einstein, Copilot Studio, similar).
Strong Salesforce administration foundations; Salesforce Certified Administrator preferred, Agentforce Specialist or equivalent strongly preferred.
Practical experience with Salesforce development (Apex, Flows, Lightning) and AI tooling (prompt design, RAG, evaluation).
Comfortable owning a workstream end-to-end - design, build, governance, adoption and reporting.
Excellent communication and stakeholder management; comfortable leading a workstream, growing a team, and influencing peers and senior leaders alike.
Track record as a senior IC stepping into leadership, or prior experience leading a small technical team.
Pragmatic, outcome-driven, and comfortable in an SME pace of decision making.
Genuinely positive about AI and what it can do for colleagues, customers and the business - a can-do mindset, with the confidence to champion it and bring others with you.

Desirable

Experience setting up agent observability tooling .
Background in marketplaces, lettings, utilities or consumer-facing platforms.

About us:

At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free.

We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency.

Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification.

Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.

If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living.

We are a team driven and united by our core values:

Lead the Way
In it Together
Customers Matter
Keep it Simple
Rise Above Challenges
Make it Happen

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events.

At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.

We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you.

We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.

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head of customer service jobs in wirksworth, dby

Lead Salesforce Implementation Specialist

University Partnerships Manager

Head of Commercial & Business Development

Group Category Manager

Head of B2C Sales

Customer Service Lead

Lettings Operations Manager

Sales Advisor

Service Delivery Manager

European Logistics Coordinator

General Sales Manager

Senior Flex Product Owner

Salesforce Implementation Specialist

Strategic Planning Manager

Head of Engineering

Head of Travel Services

Customer Service Manager

Account Manager - Derby

Customer Service Coordinator

Operations Strategy Manager

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