Housing Officer
Location: This post is based at Horizon’s Livingston office, however due to the nature of the role you will provide housing management services to customers in the East or West of Scotland.
Hours of work: 35 per week (Monday to Friday)
Alternative working patterns and/or working arrangements will be considered.
Are you an experienced housing professional who wants to make a real difference for tenants and communities?
Horizon Housing Association is part of Link Group Limited. We provide homes and housing-related services across central Scotland, with a strong focus on independence, choice and control. We are committed to developing diverse communities, including disabled people, and to delivering high-quality, customer-focused landlord services for our tenants and customers.
Our core values are:
Responsibility - We all take responsibility for our actions.
Equity - We are all equal and different and we aim to provide inclusive environments for work and for living.
Social Impact - We strive to ensure there is a positive social impact from our activities and work with others who share our aims.
Participation- We are proactive in providing opportunities for people to engage with us and help us improve our services.
Empathy - We work hard to understand how people feel as individuals and treat them with dignity.
Challenge - We challenge ourselves and others towards excellence and innovation in all we do.
Transparency - We wish to be open and honest about what we do and how we do it.
The Role
At Horizon, people are at the heart of everything we do. Our people have helped make us the successful, values-led organisation we are today. As we continue to develop our services, we want to attract people who share our commitment to excellent customer experience, strong communities and positive outcomes for tenants.
This is a key frontline role within our Housing and Communities team. You will help deliver excellent customer experience, sustain tenancies and support thriving communities by combining sound housing management practice with a proactive, values-led approach.
As Housing Officer, you will deliver a high-quality, customer-focused housing management service for applicants, tenants, sharing owners and factored owners within a defined geographical patch. You will take ownership of tenancy sustainment, arrears prevention and recovery, neighbourhood management, lettings and customer engagement, working in line with Horizon’s policies, performance targets and service standards. Success in the role means customers receive clear communication, early support and consistent follow-through; tenancies are sustained wherever possible; performance targets are met; and learning from feedback is used to improve the service.
About You
We are looking for someone who is passionate about delivering excellent customer service and making a positive difference to people’s lives. You will have a good standard of education, strong written and verbal communication skills, and either hold a CIH Level 3 Housing qualification or be willing to work towards achieving it.
You will bring experience across a broad range of housing management responsibilities, including tenancy sustainment, rent arrears prevention and recovery, void management, estate management, tenant participation and responding to anti-social behaviour. A good understanding of housing legislation, Housing Benefit, Universal Credit and the wider issues affecting housing is essential.
You will be committed to delivering an outstanding customer experience and will share Horizon’s values by demonstrating respect, sound judgement, personal accountability and a willingness to learn and continuously improve. You will understand the importance of equality, diversity and inclusion and be committed to ensuring customers are treated fairly and with dignity.
You will enjoy working collaboratively and have experience of building positive relationships with local authorities, voluntary organisations and other partner agencies to achieve the best outcomes for customers. You will be organised, able to manage a varied workload and have access to personal transport, or an equivalent means of travelling, to meet the needs of the role.
In return, you will have the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent environment, with the autonomy to offer creative and innovative solutions while maintaining Link’s values: Responsibility, Empathy, Social Impact, Participation, Equity, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job Information Pack.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Horizon employee, you can expect to benefit from:
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Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
- 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
- Opportunity to buy and sell holiday days
- Enhanced company sick and family friendly pay
- Our apprentices receive apprenticeship scheme consolidated salary increases
- Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
- Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
- Life assurance scheme providing death in service benefits
- Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
- Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
- Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
- Access to purchase annual corporate clothing vouchers
- Annual flu vaccination
- Access to a credit union savings and borrowing scheme
- Cycle to work scheme
- Access to discounts on mobile airtime plans and much more!
For a full list of benefits available to employees, please see the following link - https://www.horizonhousing.org/work-with-us
You will work with supportive colleagues who are committed to meeting our customers’ expectations and improving outcomes for the people and communities we serve. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.
Closing Date: 23:59 on Monday 10 August 2026
Interview Date: Interviews are being held on Tuesday 18 August 2026 at our Livingston office
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies, but you do not need a CV to apply. If you need more time to complete the form, you can save your progress and return to it by clicking on the “My Applications” tab of the vacancy search page and entering your username and password.
We would strongly encourage applicants to make their application as authentic to them as possible and ensure that it genuinely reflects the skills and experience that you can bring to the role. AI can be helpful with structuring answers in an application, however if overly relied on, it can risk an application appearing generic and less relevant to the role, which reduces the likelihood of being shortlisted.
As a large employer, we advertise jobs regularly on our own website and social media channels, alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us.
Please notify our recruitment team at [email protected] if you would like:
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Help accessing the job information
- The application details in a different format
- Require any adjustments to the application process to support any disabilities or different needs you may have
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations have step free or level access therefore may be accessible to applicants using mobility equipment such as wheelchairs and walking equipment however, if you have any specific access requirements, please let us know and we will be happy to provide more information and/or support.
As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.
