Workforce manager Work, Jobs in Wolverhampton, Wmd (with Salaries)

Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Improvement Officer
City of Wolverhampton Council —Wolverhampton
- £36,363 - £40,777 a year
- Full-time
- Hybrid work
- Communication skills
5d
Assistant Team Manager
Walsall Council —Walsall
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- English
- Team management
- Annual leave
- Flexitime
5d
Delivery Suite Co-ordinator
The Royal Wolverhampton NHS Trust —Wolverhampton
- £49,387 - £56,515 a year
- Full-time
- Research
- Continuous improvement
- Patient care
3d
Senior Manager - People & Systems Manager
Marston's Pubs —Wolverhampton
- £55,000 - £65,000 a year
- Employee assistance programme
Quick apply
14d
Income Officer
Wolverhampton Homes —Wolverhampton
- £37,747 - £40,423 a year
- Full-time
- English
- Maths
- In-person
- Annual leave
6d
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
6d
Tenancy and Leasehold Officer
Wolverhampton Homes —Wolverhampton
- £37,747 - £40,423 a year
- Full-time
- In-person
- Annual leave
6d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Family Time Facilitator
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
14d
Planning Coordinator
Spray Tanker Services Ltd —Wolverhampton
- £30,000 - £34,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- In-person
- Free parking
Quick apply
12d
Project Manager
Walsall Council —Walsall
- £47,181 - £50,269 a year
- Full-time
- English
- Flexitime
2d
General Auxiliary Worker
City of Wolverhampton Council —Wolverhampton
- £17,286 - £18,425 a year
- Part-time
- Hybrid work
- Rehabilitation centre
- Communication skills
12d
Sports Facilities Operations Manager
Wrekin Old Hall Trust Ltd —Wellington
- £30,000 - £32,000 a year
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
10d
Internal Communications Senior Manager
National Crime Agency —Birmingham
- £4,379 - £70,179 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
11d
Barista
Starbucks —Wolverhampton
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Employee Relations & Policy Lead
PIB Group Services Ltd. —Birmingham
- £70,000 - £75,000 a year
- Management
Quick apply
Warehouse Manager M/F/X
PIP Global Safety —Wolverhampton
- Overtime
- English
- Continuous improvement
- Team management
Quick apply

I want to receive the latest job alerts for workforce manager in wolverhampton, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Manager

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£35,000 - £42,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Resource allocation planning
Customer service
Stakeholder liaison
Internal department liaison
Performance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Risk management
Operational strategy development
Professional development mentoring
Training & development
Root cause analysis
Team motivation leadership
Communication skills
Internal quality assurance

Full job description

We are looking for an experienced and motivated Customer Service Manager to lead, coach, and develop our team of Customer Service Team Leaders while taking ownership of the day-to-day operation of the Customer Service function.

As a key leader within the Customer Experience team, you will ensure the consistent delivery of high-quality customer service, operational excellence, and a positive, high-performing culture across multiple teams. You will translate strategic business priorities into effective operational delivery, ensuring service resilience, driving performance, and embedding continuous improvement.

Working closely with senior leaders and cross-functional teams, you will use data and insight to identify opportunities, influence decision-making, and improve both customer and colleague experiences. You will champion coaching and development, empowering Team Leaders to achieve their full potential while ensuring teams are engaged, motivated, and equipped to deliver outstanding service.

This role is ideal for an established leader or an ambitious individual ready to take the next step in their career. We are looking for someone who is passionate about developing people, delivering exceptional customer experiences, and driving operational excellence in a fast-paced environment.

Requirements

Key Responsibilities

1. Operational Leadership & Service Delivery

Own day‑to‑day operational performance across Customer Service queues, cases, and workloads.
Ensure Team Leaders maintain SLAs, backlog health, and throughput targets.
Monitor demand trends and respond rapidly to pressure points, reallocating resources as needed.
Lead daily operational huddles and weekly tactical planning meetings with Team Leaders.
Ensure escalations are handled efficiently and in line with documented processes.

2. Leadership of Team Leaders

Provide direction, coaching, and development support to all Customer Service Team Leaders.
Build a consistent leadership standard across the TL group, ensuring processes, ways of working, and quality expectations are applied uniformly.
Set clear expectations, empower decision‑making, and build a confident, capability‑led leadership team.
Conduct structured 1:1s, performance reviews, and regular coaching sessions with TLs.

3. Workforce, Resource & Capacity Management

Work closely with Resource and Insight Manager to ensure effective resource planning, forecasting, and allocation across all Customer Service teams.
Use data to optimise staffing and balance workloads.
Reduce operational risk through proactive resource planning and early identification of issues.

4. Quality, Process & Continuous Improvement

Ensure Team Leaders run consistent QA checks on all their team, with effective coaching and feedback loops across the departments.
Identify root causes of performance challenges, defects, and customer pain points.
Lead continuous improvement initiatives, working cross‑functionally with CX, Sales, Field Service, and Operational Excellence.
Ensure new processes or changes are embedded effectively within teams.

5. Communication & Alignment

Maintain structured communication channels between Customer Service, CX leadership, and other functions.
Ensure Team Leaders cascade clear messages, priorities, and expectations to their teams.
Translate business strategy into operational actions and measurable outcomes.
Provide concise, actionable insight to the Head of CX on risks, trends, and opportunities.

6. People Development & Culture

Develop leadership capability within the Team Leader group through structured coaching and development planning.
Role‑model Culligan values and foster a positive, inclusive, and engaged team culture.
Promote wellbeing, resilience, and safe working practices.
Support career pathways for future leaders, recognising and nurturing high‑potential talent.

7. Strategic Contribution

Support strategic planning for Customer Service through data, insight, and frontline intelligence.
Contribute to KPI design, reporting improvements, and operational dashboards.
Help shape future workflows, automation opportunities, training plans, and customer‑experience enhancements.

Skills & Experience

Essential

Strong experience leading leaders (Team Leaders/Supervisors) in a customer‑service or operational environment.
Excellent command of operational performance metrics and workforce planning principles.
Robust coaching skills with a track record of developing team capability.
Excellent communication skills with an ability to influence at multiple levels.
Strong problem‑solving and decision‑making abilities.
High level of organisational awareness and ability to coordinate across departments.

Desirable

Experience with Salesforce Service Cloud.
Experience in multi‑channel contact centre environments.
Exposure to continuous improvement methodologies.

Benefits

23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance

Quick apply

Refine Your Search

workforce manager jobs in wolverhampton, wmd

Customer Service Manager

Airport Station Manager

Improvement Officer

Assistant Team Manager

Delivery Suite Co-ordinator

Senior Manager - People & Systems Manager

Income Officer

Senior Operations Manager -Motability Contact Centre

Tenancy and Leasehold Officer

Manager of Dedicated Implementations - EMEA

Family Time Facilitator

General Manager- Birmingham City FC

Planning Coordinator

Project Manager

General Auxiliary Worker

Sports Facilities Operations Manager

Internal Communications Senior Manager

Barista

Employee Relations & Policy Lead

Warehouse Manager M/F/X

I want to receive the latest job alerts for workforce manager in wolverhampton, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected