Service technician Work, Jobs in Worcester Park, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
8d
CAD Technician
M Group —Sutton
- AutoCAD
- CAD
- Organisational skills
- Annual leave
9d
MOT Tester/Service Technician
TrustFord —Epsom
- Maintenance
- Hotel
- Annual leave
- Employee discount
Quick apply
Network Service Technician
M Group —London
- £35,000 - £40,000 a year
- Overtime
- Employee assistance programme
- Employee discount
MET Technician
Nova Automotive Group —Coulsdon
- From £40,000 a year
- Full-time
- Customer service
- Driving
- Data entry
- Employee discount
Quick apply
11d
Superflex Roadside Patrol - Esher
RAC —Esher
- £55,869 a year
- Overtime
Site Service Technician
Dalkia Facilities —London
- £37,000 a year
- Overtime
- Customer service
- Maintenance
- Hand tools
- Annual leave
- Employee assistance programme
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
Bank Pharmacy Technician
Spire Healthcare —Sutton
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Prep/Paint Technician
Nova Automotive Group —Coulsdon
- From £40,000 a year
- Full-time
- Customer service
- Driving
- Data entry
- Free parking
- Employee discount
Quick apply
11d
Washrooms Service Driver
PHSGroup —London
- £13.84 an hour
- Overtime
- Employee discount
Trainee Technician
Tecna —Farnborough
- £327,000 a year
- Full-time
- Microsoft Office
- Driving
- Travel
- Annual leave
Quick apply
Service Technician
Sumitomo Electric Europe Ltd —Borehamwood
- Full-time
- Schematics
- Microsoft Office
- In-person
- Free parking
- Life insurance
Quick apply
12h
Service Technician
Marshall Motor Group —Crawley
- £40,101 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Research Technician
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technician I
Digital Realty —Chessington
- Full-time
- Microsoft Office
- IT
- Communication skills
Technician (DLR, Beckton)
CAF Rail UK —London
- £56,000 a year
- Weekend availability
- Automotive diagnostics
- Annual leave
Support Technician Airport Systems
Embross —Gatwick Airport
- £22,000 - £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer networking
Quick apply
Data Center Technician
MTL Technical Services Ltd —London
- £20.16 an hour
- Full-time
- Schematics
- Maintenance
- In-person
Quick apply
Show Technician - Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Carpentry
- Maintenance
- Microsoft Office

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
8 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

service technician jobs in worcester park, gtl

Helpdesk Technician (1st line)

CAD Technician

MOT Tester/Service Technician

Network Service Technician

MET Technician

Superflex Roadside Patrol - Esher

Site Service Technician

IT First Line Support Technician

Bank Pharmacy Technician

Prep/Paint Technician

Washrooms Service Driver

Trainee Technician

Service Technician

Service Technician

Research Technician

Technician I

Technician (DLR, Beckton)

Support Technician Airport Systems

Data Center Technician

Show Technician - Technical Services

I want to receive the latest job alerts for service technician in worcester park, gtl

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