Customer experience associate Work, Jobs in Worthing (with Salaries)

Call Handler- Contract until 31st October 2026
Focus Group —Shoreham by Sea
- £24,000 - £25,000 a year
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Referral programme
Quick apply
Sales Associate
H.Samuel —Worthing
- £12.71 an hour
- Part-time
- Customer service
- Employee discount
7d
Graduate Business Intelligence Analyst
Focus Group —Shoreham by Sea
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
Quick apply
9d
Retail Associate
TK Maxx —Hove
- Part-time
- Customer service
- No experience needed
- Employee discount
5d
Sales Associate
NEXT —Brighton
- £10.85 - £12.71 an hour
- Part-time
- Customer service
10h
PHP Developer
Focus Group —Shoreham by Sea
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Software development
- APIs
Quick apply
CX Team Member
Foot Locker —Brighton
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Porsche Sales Associate
Harbour Cars —Chichester
- £26,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Organisational skills
- Free parking
Quick apply
2d
Jewellery Sales Associate
Diamonds —Brighton
- From £28,000 a year
- Full-time
- Customer service
- Merchandising
- Basic maths
Quick apply
3d
Sales Associate - Jewellery
Diamonds and jewellery —Brighton and Hove
- From £27,000 a year
- Full-time
- Spanish
- Customer service
- Merchandising
Quick apply
4d
Food Service Assistant
Restaurant Associates —Brighton
- £13.45 an hour
- Part-time
- Customer service
- Food service experience
- Cash handling
Sales Associate
Sunglass Hut —Brighton
- Customer service
12d
Warehouse Associate (PT)
Deliveroo —Brighton
- £13.25 an hour
- Full-time
- Warehouse experience
- Leadership
- Communication skills
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
Quick apply
Data Engineer
Focus Group —Shoreham by Sea
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- AI
- Python
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
- Sales
Quick apply
General Assistant
Restaurant Associates —Burgess Hill
- £13.45 an hour
- Full-time
- Serving
- Customer service
- Cleaning
- Employee discount
Site Associate - Brighton
Deliveroo —Hove
- £13.25 an hour
- Full-time
- Cleaning
- Restaurant
- Employee assistance programme
- Employee discount
Team Leader - Shoreham
DCK Group —Shoreham by Sea
- £13.71 an hour
- Full-time
- Merchandising
- Supervising experience
- Team management
Quick apply
Client Services Associate Project Manager Packaging
Thermo Fisher Scientific —Horsham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
10d

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Call Handler- Contract until 31st October 2026

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
£24,000 - £25,000 a year

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Case record updates
Numeracy
Continuous improvement
Data entry
Customer support
Customer interaction
Communication skills

Full job description

We’re Hiring – Call Handler- Contract until 31st October 2026

Salary – Up to £25,000

Location – Shoreham-by-Sea

(Internal Job Level Reference : Associate )

Key Benefits:

Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers.

Key Responsibilities:

Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals.
Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow up until resolution.
Maintain and update cases in line with company protocols, ensuring outstanding cases are managed according to established guidelines.
Ensure cases are escalated to the next support level with sufficient time remaining under the agreed Service Level Agreements (SLAs).
Adhere to and contribute towards the company’s quality systems and processes, ensuring they are consistently maintained. Actively promote best practices and continuous service improvement within the team.

Skills & Experience:

Strong customer service orientation with excellent telephone manner and communication skills.
Proven ability to follow processes and build trust with customers through clear and reassuring communication.
Ability to remain calm and composed during challenging situations, instilling confidence in customers while resolving their issues.
Quickly gather relevant information, analyse issues, and take timely action to resolve customer queries.
Goal-oriented, capable of managing multiple tasks and escalations while maintaining high standards of customer service. Accurate in numeracy, written communication, and data entry.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

customer experience associate jobs in worthing

Call Handler- Contract until 31st October 2026

Sales Associate

Graduate Business Intelligence Analyst

Retail Associate

Sales Associate

PHP Developer

CX Team Member

Porsche Sales Associate

Jewellery Sales Associate

Sales Associate - Jewellery

Food Service Assistant

Sales Associate

Warehouse Associate (PT)

JUNIOR SALES CONSULTANT

Data Engineer

JUNIOR SALES ADVISOR

General Assistant

Site Associate - Brighton

Team Leader - Shoreham

Client Services Associate Project Manager Packaging

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