It support and systems assistant Work, Jobs in Wraxall, Som (with Salaries)

IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
2d
Network Services Technical Assistant
Bristol Water —Bristol
- £27,566 a year
- Customer service
- Administrative experience
- IT
- Employee discount
IT Support Assistants X3
University of the West of England —Frenchay
- £13.45 an hour
- Temporary
- Customer service
- IT
3d
Resource Assistant - Hybrid Working
Avon and Somerset Constabulary —Portishead
- £25,242 - £26,703 a year
- Full-time
- Hybrid work
- Microsoft Office
- Data entry
- IT
- Employee discount
4d
Field Service IT Technician
Apogee Corp —Bristol
- Monday to Friday
- Customer service
- Windows
- Computer networking
- Employee assistance programme
- Employee discount
Occupational Health & Safety and Facilities Assistant
Bart Ingredients Co Ltd —Bristol
- Up to £32,000 a year
- Full-time
- Maintenance
- Travel
- Free parking
- Bereavement leave
Quick apply
Office Assistant
Romilly Financial —Penarth
- £21,500 - £24,000 a year
- Full-time
- CRM software
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
AML Analyst
Bevan Brittan —Bristol
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
Project Assistant
Best.Energy —Bristol
- Up to £26,000 a year
- Hybrid work
- Administrative experience
- Driving
- Organisational skills
Quick apply
Stocktaker
nGeneration —Bristol
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
AI Native Builder - Bristol
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
9d
Assistant General Manager
Nisbets —Bristol
- Full-time
- Management
- Organisational skills
- Leadership
14d
AI Native Builder
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
9d
Purchase Ledger Assistant
Nisbets —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Work from home
3d
Dispenser
Boots —Bristol
- £16 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Part Time Office Administrator
Williams Lea —Bath
- £10,491 a year
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Accounts Receivable Assistant
Vivobarefoot —Bristol
- Hybrid work
- Microsoft Excel
- ERP systems
- Time management
7d
Apprentice - External Communications
West of England Combined Authorities —Bristol
- £26,403 - £27,694 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
2d
M & E Support Assistant
Hedyn —Malpas
- £27,455.95 a year
- Full-time
- Data entry
- IT
- Annual leave
10h
Sales Assistant
Dunelm —Brislington
- £8.00 - £12.71 an hour
- Heavy lifting

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IT Support and Systems Assistant

Cerebra -
Cardiff

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year
2 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

it support and systems assistant jobs in wraxall, som

IT Support and Systems Assistant

Network Services Technical Assistant

IT Support Assistants X3

Resource Assistant - Hybrid Working

Field Service IT Technician

Occupational Health & Safety and Facilities Assistant

Office Assistant

AML Analyst

Project Assistant

Stocktaker

AI Native Builder - Bristol

Assistant General Manager

AI Native Builder

Purchase Ledger Assistant

Dispenser

Part Time Office Administrator

Accounts Receivable Assistant

Apprentice - External Communications

M & E Support Assistant

Sales Assistant

I want to receive the latest job alerts for it support and systems assistant in wraxall, som

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