Complaints manager Work, Jobs in Wrecclesham, Sry (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Housing Complaints Resolution Manager
i-Jobs —Guildford
- £310 a day
- Full-time
- Management
- Writing skills
- Analysis skills
Quick apply
11h
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Budgeting
- Training & development
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
SEND Tribunals and Complaints Service Manager
Surrey County Council —Woking
- From £73,317 a year
- Travel
- Annual leave
- Employee assistance programme
9d
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
14d
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
7d
Team Manager
AMC facilities services —Aldershot
- £31,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Assistant Practice Manager
Healing Tails —Alton
- From £34,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
2d
Customer Complaints Manager
Once For All UK —Basingstoke
- Salesforce
- Continuous improvement
- Employee assistance programme
Quick apply
12d
Business Support Administrator
UK Power Networks —Aldershot
- £38,832 a year
- Hybrid work
- Microsoft Word
- Computer literacy
- Annual leave
- Employee assistance programme
5d
Transport & Operations Manager
CC Towing Services Ltd —The Alresfords
- From £40,000 a year
- Full-time
- Team management
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
11h
Planned and Complex Repairs Manager
Mountjoy —Woking
- £51,028.34 a year
- Full-time
- Supervising experience
- Organisational skills
- Computer skills
5d
CQC Registered Manager
The Rosemary Foundation —Petersfield
- £57,000 a year
- Part-time
- Management
- Bachelor's degree
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Care Manager
SureCare Guildford & Woking —Guildford
- £30,000 - £34,000 a year
- Full-time
- Business development
- Analysis skills
- Bachelor's degree
- Free parking
- Paid training
Quick apply
Audi Corporate Account Executive
Sytner —Reading
- Hybrid work
- Administrative experience
- Employee discount
Senior Quality Manager
Surrey County Council —Woking
- £55,486 - £60,898 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
7h
Student Communities Manager
Reading Students' Union —Reading
- £36,961.59 a year
- Monday to Friday
- University
- Continuous improvement
- Team management
- Annual leave
Quick apply
Technical & Compliance Officer
The Fish Society —Guildford
- £34,000 a year
- Full-time
- Bachelor's degree
- Quality control
- In-person
Quick apply
14d

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

complaints manager jobs in wrecclesham, sry

Complaints & Resolution Manager

Housing Complaints Resolution Manager

Centre Manager - Primrose Lodge

Assistant Customer Service Manager

SEND Tribunals and Complaints Service Manager

Complaints Manager

Customer Experience and Quality Lead

Team Manager

Assistant Practice Manager

Customer Complaints Manager

Business Support Administrator

Transport & Operations Manager

Contract - Customer Relations Coordinator

Planned and Complex Repairs Manager

CQC Registered Manager

Care Manager

Audi Corporate Account Executive

Senior Quality Manager

Student Communities Manager

Technical & Compliance Officer

I want to receive the latest job alerts for complaints manager in wrecclesham, sry

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