Service operations team leader Work, Jobs in Wrexham, Wls (with Salaries)

Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Service Colleague (Express)
ASDA —Wrexham
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
15h
Customer Team Leader
Co-op —Wrexham
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
14d
General Manager
Spinners Chester —Chester
- Up to £54,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
8d
Maintenance Manager
TRITECH GROUP —Wrexham
- £50,000 - £65,000 a year
- Full-time
- Management
- Maintenance
- Organisational skills
- Free parking
- Annual leave
Quick apply
Temporary Logistics Despatch Operator
Prysmian Group —Wrexham
- Full-time
- Forklift
- Communication skills
- Free parking
- Employee discount
Business Development Manager (BDM)
NRC IES LTD —Wirral
- £45,000 - £60,000 a year
- Full-time
- Business development
- Team management
- In-person
Quick apply
13d
Area Team Leader
Cheshire East Council —Crewe
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Operations Manager
QSD —Flint
- £60,000 - £70,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
1d
Global Team leader - IVDR
SGS —Wrexham
- Full-time
- Remote
- Management
- English
- Project management
- Flexible schedule
Quick apply
Distribution Supervisor (Nights)
InPost UK —Wrexham
- £29,000 - £30,500 a year
- Full-time
- Management
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Operations - Arborist Team Leader
Avove —Wrexham
- Full-time
- Employee assistance programme
Quick apply
Keyholder Supervisor
WOURTH Group —Chester
- £12.71 - £13.00 an hour
- Part-time
- Merchandising
- Team management
- Organisational skills
Quick apply
Branch Manager
Travis Perkins —Wrexham
- Weekend availability
- Sales
- Communication skills
- Employee discount
7d
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
11d
Senior Product Manager - Credit Cards (Engagement & Retention)
Lloyds Banking Group —Chester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Presentation skills
- Product management
- Banking
5d
Duty Manager
SPAR —Wrexham
- £13.75 an hour
- Part-time
- Supervising experience
- Employee discount
- Flexible schedule
Senior Racecourse Operations Manager
Chester Race Company —Chester
- £55,000 - £60,000 a year
- Weekend availability
- Hospitality
- Hotel
- Communication skills
Quick apply
11h

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service operations team leader jobs near wrexham, wls

Hire Desk Team Leader

Hire Safe Solutions Ltd -
Runcorn

Quick apply

Job details

Permanent | Full-time
From £35,000 a year

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Management
Customer service
Microsoft Office
Supervising experience
Team management
Organisational skills
Communication skills

Full job description

Job Summary
Reporting to the Director of Operational Excellence, the Hire Desk Team Leader is responsible for supporting the day-to-day running of the hire desk, ensuring excellent customer service, efficient operations, and consistent service delivery.

This role acts as a key link between customers, sales, transport, fulfilment, engineering, and operations, helping to ensure powered access equipment is hired out safely, efficiently, and in line with company standards.

The Hire Desk Team Leader provides hands-on supervision to the team, supporting performance, resolving issues, and maintaining smooth operations.

Duties

Team Support & Supervision

Support, coach, and guide a team of Hire Desk Controllers
Assist in setting daily priorities and allocating workload
Act as the first point of escalation for team queries and issues
Support onboarding and training of new team members
Encourage a positive, customer-focused team environment

Customer Service

Support the handling of customer enquiries, quotations, and hire contracts
Ensure service standards are maintained across all customers
Resolve escalated customer issues in a timely and professional manner
Provide guidance on product selection, availability, and hire terms
Build strong day-to-day relationships with customers

Hire Desk Operations

Oversee daily hire desk activities including on-hires, off-hires, and extensions
Ensure accuracy of bookings, contracts, and system updates
Liaise with transport and engineering teams to support delivery and collection schedules
Ensure processes are followed in line with company policies

Systems & Processes

Support the effective use of hire desk systems and internal apps
Ensure data is accurate and kept up to date
Assist with improving simple processes to increase efficiency
Support basic reporting and data tracking

Commercial Support

Support Business Development Managers with account coordination and service delivery
Identify opportunities to maximise hires and utilisation
Assist in maintaining strong customer relationships to support repeat business

Quality & Performance

Support monitoring of key KPIs (e.g. response times, contract accuracy, customer service)
Help ensure consistency across customer interactions
Identify and flag opportunities for operational improvement
Follow all SHEQ procedures and company standards
Provide cover across the team during absences or peak periods

Experience

Experience in a hire desk, customer service, or coordination role
Previous supervisory or team leader experience
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Good working knowledge of hire desk systems and Microsoft Office
Customer-focused with a proactive, problem-solving approach
Knowledge of powered access equipment and regulations (desirable)

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: From £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

Team management: 1 year (required)
Powered access or Plant: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

service operations team leader jobs in wrexham, wls

Hire Desk Team Leader

Service Colleague (Express)

Customer Team Leader

General Manager

Maintenance Manager

Temporary Logistics Despatch Operator

Business Development Manager (BDM)

Area Team Leader

Operations Manager

Global Team leader - IVDR

Distribution Supervisor (Nights)

Operations - Arborist Team Leader

Keyholder Supervisor

Branch Manager

Head of Defence Training Services (LR10)

Service Support Team Analyst

Team Leader - Liverpool Tribunals

Senior Product Manager - Credit Cards (Engagement & Retention)

Duty Manager

Senior Racecourse Operations Manager

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