It manager Work, Jobs in Writtle, Ess (with Salaries)

IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
10d
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
Help Desk Operations Manager
Go Fix Mechanical & Drainage Services —Dartford
- £40,000 - £55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
IT Applications Lead
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Contracts
- APIs
- Flexible schedule
- Referral programme
Business Analysis Manager – Trading IT
SmartestEnergy —London
- £105,000 a year
- Hybrid work
- Travel
- IT
- Leadership
Quick apply
Workshop Manager - Basildon
Arc —Basildon
- £30,000 - £40,000 a year
- Management
- Customer service
- Supervising experience
Data Centre Supervisor
ONNEC Group —Harlow
- £40,000 - £46,000 a year
- Full-time
- In-person
- Communication skills
- Banking
Quick apply
8d
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies —Basildon
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
IT Systems Architect and Business Intelligence Lead
KASDIGITALTECH LTD —Ilford
- £40,000 - £60,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
BAU (Business-As-Usual) Manager
Robosol Software UK Limited —Basildon
- From £45,000 a year
- Full-time
- ERP systems
- Supervising experience
- Project management
- Free parking
Quick apply
17h
Service Delivery Manager (Based in Whitehaven, Cumbria)
Tialis —Dartford
- Full-time
- Continuous improvement
- IT
- In-person
Quick apply
9d
Estates System Manager
Queen Mary University of London —London
- £44,288 - £51,755 a year
- Full-time
- Management
- University
- Computer networking
Quick apply
2d
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Help Desk Supervisor – Facilities Management
Hackney Borough Council —Hackney
- £55,353 - £57,495 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
Highways Technology Operations Manager
Kier Group —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Service Delivery Manager (Global)
Brookfield Asset Management —London
- Full-time
- Continuous improvement
- IT
- Leadership
Service Delivery Manager – Workplace Tech Services
ONNEC Group —Canary Wharf
- £55,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Banking
Quick apply
15h
IT Sales - Associate Engagement Manager - Resources Domain - London, Frankfurt
Infosys —London
- Contracts
- IT
- Leadership
15h
Alpha Data Services - Data Solution Architect, Managing Director
State Street —London
- Full-time
- Azure
- Computer Science
- AWS
IT Sales - Associate Engagement Manager - Services Industry Clients (Travel, Logistics, Sports, Real Estate, Education) - London, Amsterdam, Frankfurt
Infosys —London
- Continuous improvement
- Contracts
- IT
15h

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it manager jobs near writtle, ess

IT Support Team Leader

Stonebridge Mortgage Solutions Limited -
Basildon

Quick apply

Job details

Full-time
10 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

ITIL Certification
Windows
Technical support
Supervising experience
ITIL
IT support
Mentoring
Organisational skills
Financial services
Root cause analysis
Leadership
Communication skills
Active Directory
Intune

Full job description

At Stonebridge, technology is a critical enabler of our business. Supporting over 200 employees, we rely on secure, resilient, and effective technology services to keep our people productive and deliver excellent customer service.

We're looking for an IT Support Team Leader to oversee our Internal IT Support team, providing day-to-day leadership for first and second-line support while ensuring a high-quality support experience for colleagues across the business.

Reporting to the IT Operations Manager, this role offers the opportunity to lead a business-critical support team, develop your technical and leadership skills, and play a key role in driving service improvements across the organisation.

The Opportunity

You'll lead a team responsible for delivering responsive, customer-focused IT support to employees across Stonebridge. Acting as the primary escalation point for more complex issues, you'll ensure incidents and service requests are managed efficiently while maintaining a strong focus on customer satisfaction.

Working closely with Infrastructure, Security, Product, and third-party providers, you'll help improve support processes, promote best practice, and ensure support services continue to evolve alongside the needs of the business.

This is an ideal opportunity for an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader looking to further develop their leadership career.

What You'll Be Doing

Team Leadership & Service Delivery

Leading and supporting the day-to-day activities of the IT Support team.
Managing workload distribution and ensuring tickets are prioritised effectively.
Providing guidance, coaching, and technical support to team members.
Acting as an escalation point for complex incidents and service requests.
Monitoring team performance and helping to maintain high levels of customer satisfaction.
Ensuring support services remain professional, responsive, and customer-focused.

Incident & Request Management

Managing the resolution of incidents and service requests within agreed service levels.
Coordinating responses to priority incidents and ensuring timely communication to stakeholders.
Assisting with root cause analysis and the identification of recurring issues.
Escalating issues where appropriate to Infrastructure, Security, Applications, or third-party suppliers.
Supporting problem management activities to improve service stability.

Continuous Improvement

Identifying opportunities to improve support processes, documentation, and user experience.
Contributing to service improvement initiatives and operational efficiencies.
Promoting knowledge sharing and maintaining support documentation and knowledge articles.
Supporting the adoption of ITIL-aligned support practices.

Customer Experience

Building positive relationships with colleagues across the business.
Ensuring users receive clear, professional, and timely communication.
Gathering feedback and helping drive improvements to service quality.
Championing a customer-first approach within the support team.

Change & Project Support

Supporting the delivery of IT projects and technology upgrades.
Assisting with service transition activities for new systems and services.
Ensuring support documentation and training materials are produced and maintained.
Supporting change and release activities from an operational perspective.

What You'll Bring

Technical & Leadership Experience

Previous experience in a Service Desk, IT Support, End User Computing, or 2nd Line Support role.
Experience supervising, mentoring, or leading technical support colleagues.
Strong troubleshooting and problem-solving skills across Microsoft technologies.
Experience working within an ITIL-aligned support environment.
Good understanding of Incident, Request, Problem, and Change Management processes.
Strong organisational and communication skills.
A customer-focused approach with a passion for delivering great service.

Technical Environment

You'll ideally have experience with:

Microsoft 365
Windows 10/11
Endpoint Management solutions
Active Directory / Entra ID
Identity and Access Management
ITSM Platforms (e.g. ManageEngine ServiceDesk Plus)
Core networking and infrastructure concepts
Security and compliance best practices

Bonus Points If You Have

Experience in a Team Leader or Senior Support role.
ITIL Foundation certification.
Experience within financial services or another regulated environment.
Experience supporting Microsoft Intune and endpoint management solutions.
Experience working with third-party support providers.
Exposure to cyber security and compliance initiatives.

Why Stonebridge?

You'll be joining a business where technology has a genuine seat at the table and where service improvement, innovation, and customer experience are valued.

We offer:

Competitive salary and performance-related bonus
Hybrid working model
25 days holiday plus your birthday off
Additional holiday for length of service
Free breakfast, lunch, snacks, and drinks in the office
Enhanced pension options
Volunteering days
Wellbeing and employee assistance programmes
Salary sacrifice benefits
Employee recognition schemes
Retail discounts and referral bonuses
Death in service and critical illness cover

Interested?

If you are an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader who enjoys building great teams, improving services, solving complex operational challenges, and creating exceptional user experiences, we'd love to hear from you.

Pre-Employment Screening

As a regulated business, all offers of employment are subject to the successful completion of our pre-employment screening process. This includes verification of identity and right to work, employment referencing covering the previous five years, credit and financial sanctions checks, anti-money laundering (AML) screening, DBS checks, and assessment against our Code of Conduct requirements.

Quick apply

Refine Your Search

it manager jobs in writtle, ess

IT Support Team Leader

IT Support Manager

Help Desk Operations Manager

IT Applications Lead

Business Analysis Manager – Trading IT

Workshop Manager - Basildon

Data Centre Supervisor

Service Delivery Manager - (PA2025Q3JB143)

IT Systems Architect and Business Intelligence Lead

BAU (Business-As-Usual) Manager

Service Delivery Manager (Based in Whitehaven, Cumbria)

Estates System Manager

Service Delivery Manager

Help Desk Supervisor – Facilities Management

Highways Technology Operations Manager

Service Delivery Manager (Global)

Service Delivery Manager – Workplace Tech Services

IT Sales - Associate Engagement Manager - Resources Domain - London, Frankfurt

Alpha Data Services - Data Solution Architect, Managing Director

IT Sales - Associate Engagement Manager - Services Industry Clients (Travel, Logistics, Sports, Real Estate, Education) - London, Amsterdam, Frankfurt

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