Full time Work, Jobs in Writtle (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Service Desk Support
NBC Environment —Chelmsford
- £27,000 a year
- Full-time
- Customer service
- In-person
- Annual leave
Quick apply
7d
Promotional Marketing Assistant
Brandora Sales Group Limited —Chelmsford
- From £580 a week
- Full-time
- No experience needed
- In-person
- Referral programme
Quick apply
8d
Housekeeper/Kitchen Assistant
Kinderzimmer UK —Chelmsford
- Up to £27,040 a year
- Full-time
- Time management
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Clinical Support Worker - Sexual Health
Provide CIC —Chelmsford
- £25,760 - £27,476 a year
- Full-time
- Nursing home
- Patient care
- Front desk
3d
Trainee Screen Printer
Biggles Labelling Limited —Harlow
- From £28,000 a year
- Overtime
- No experience needed
- Maths
- Quality control
- Free parking
Quick apply
Early Years Apprentice
Seymour House Nursery Schools —Chelmsford
- £22,000 a year
- Full-time
- Management
- Experience working with children
- Teaching
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Telecoms Accounts Administrator - Full Time
Purple Communications UK Ltd —Brentwood
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Apprentice Agricultural Technician
R W Crawford Agricultural Machinery Ltd —Chelmsford
- From £12.71 an hour
- Full-time
- Computer literacy
- Maintenance
- Cleaning
- Employee discount
- Sick pay
Quick apply
Care Assistant
My Homecare Chelmsford —Chelmsford
- £14.20 an hour
- Part-time
- No experience needed
- English
- Paid training
- Health & wellbeing programme
Quick apply
14d
Care Assistant
Principle Care Homes —Broomfield
- £13.60 - £14.00 an hour
- Part-time
- Computer literacy
- Computer skills
- In-person
Quick apply
Stocktaker - Chelmsford
nGeneration —Chelmsford
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Salt Production Operative (Full time)
Maldon Salt —Goldhanger
- £29,065 a year
- Overtime
- Forklift
- Continuous improvement
- Quality control
- Free parking
- Store discount
Quick apply
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Mortgage Operations & Adviser Support Coordinator
Active Mortgages —Chelmsford
- Up to £30,000 a year
- Part-time
- Hybrid work
- CRM software
- English
- Free parking
Quick apply
Customer Care Advisor
CARECO UK LTD —Braintree
- £27,295 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
5d
Information Services Assistant
Neon Diagnostics —Witham
- £12.75 an hour
- Full-time
- Inventory control
- In-person
- Marketing
Quick apply
13d
Support Worker
Calm Futures Limited —Chelmsford
- £13 an hour
- Part-time
- Care experience
- Free parking
- Flexible schedule
Quick apply
6d
Medicines Counter Assistant
Vineyards Pharmacy —Great Baddow
- £12.71 - £13.00 an hour
- Part-time
- Sales
- Merchandising
- Cleaning
Quick apply
1d
Receptionist/Appointment Clerk - Radiology
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £25,272 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
3d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

full time jobs in writtle

Contact Centre Officer (Headquarters, Chelmsford)

Service Desk Support

Promotional Marketing Assistant

Housekeeper/Kitchen Assistant

Clinical Support Worker - Sexual Health

Trainee Screen Printer

Early Years Apprentice

Telecoms Accounts Administrator - Full Time

Apprentice Agricultural Technician

Care Assistant

Care Assistant

Stocktaker - Chelmsford

Salt Production Operative (Full time)

Contact Centre Shift Manager (Full time)

Mortgage Operations & Adviser Support Coordinator

Customer Care Advisor

Information Services Assistant

Support Worker

Medicines Counter Assistant

Receptionist/Appointment Clerk - Radiology

I want to receive the latest job alerts for full time in writtle

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