Engineer Work, Jobs in Yarnton, Oxf (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
13d
Multi-Skilled Shift Engineer
Fine Lady Bakeries Limited —Banbury
- From £58,776 a year
- Full-time
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Life insurance
Quick apply
9d
Mechanical Design Engineer
Archangel Lightworks —Oxford
- Full-time
- CAD
- Engineering
- Assembly
- Annual leave
Quick apply
Maintenance Engineer (Electrical Bias)
Emcor —Oxford
- £41,500 a year
- Full-time
- Customer service
- Laboratory experience
- HVAC
Quick apply
Gas Install Engineer
Sureserve —Oxford
- £40,000 - £45,000 a year
- Customer service
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Production Engineer
Archangel Lightworks —Oxford
- Full-time
- CAD
- ERP systems
- Assembly
- Annual leave
Quick apply
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
AutoCAD Contracts Engineer
Connectors & Switchgear Ltd —Banbury
- £40,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Free parking
Quick apply
11d
Optical Systems Engineer
Archangel Lightworks —Oxford
- Full-time
- Laboratory experience
- Analysis skills
- Leadership
- Annual leave
- Work from home
Quick apply
QA Engineer
GRIFFIN —Oxford
- English
- Windows
- SQL
Technical Project Lead / Project Engineer - Civil Design & Infrastructure
Cluttons —Oxford
- Hybrid work
- Management
- Contracts
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Mechanical Engineer
Lumai —Oxford
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- System design
- Annual leave
Quick apply
Manufacturing Engineer
Siemens Healthineers —Oxford
- Full-time
- Hybrid work
- Engineering
- Communication skills
- Annual leave
Engineering Administrator & Customer Support Coordinator
ILPRA SYSTEMS UK LTD. —Swindon
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11d
Engineer - Motorsport Design
Fortescue —Kidlington
- Childcare
- CAD
- Travel
- Employee assistance programme
Heating Engineer
Sureserve —Oxford
- £42,000 a year
- Monday to Friday
- Annual leave
Quick apply
Shift Maintenance Engineer
Medik8 —Aylesbury
- £50,000 - £55,000 a year
- Day shift
- Hybrid work
- Maintenance
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
Junior Test Engineer
Electrogenos —Oxford
- Engineering
- Mechanical knowledge
- Python
Quick apply
Telecoms Blockage Clearance and Cabling Engineers - Self Employed CIS
South Western Group Ltd. —Steventon
- £45,000 - £55,000 a year
- Full-time
- Schematics
- Hand tools
Quick apply
10d
R&D Electronics Engineer
Siemens Healthineers —Oxford
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Annual leave

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

13 days ago

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

engineer jobs in yarnton, oxf

Tier 1 Technical Support Engineer

Multi-Skilled Shift Engineer

Mechanical Design Engineer

Maintenance Engineer (Electrical Bias)

Gas Install Engineer

Production Engineer

Building Services Engineer – Oxford & Midlands

AutoCAD Contracts Engineer

Optical Systems Engineer

QA Engineer

Technical Project Lead / Project Engineer - Civil Design & Infrastructure

Mechanical Engineer

Manufacturing Engineer

Engineering Administrator & Customer Support Coordinator

Engineer - Motorsport Design

Heating Engineer

Shift Maintenance Engineer

Junior Test Engineer

Telecoms Blockage Clearance and Cabling Engineers - Self Employed CIS

R&D Electronics Engineer

I want to receive the latest job alerts for engineer in yarnton, oxf

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