Governance analyst Work, Jobs in York, Nyk (with Salaries)

Service Desk Analyst
OneAdvanced —York
- Computer literacy
- Communication skills
- Employee assistance programme
- Bereavement leave
2h
Resource Planning Analyst
Hiscox —York
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
5d
Project Officer / Business Analyst x2– Adult Social Care Improvement Programme
City of York Council —York
- £35,433 - £38,674 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
7d
Portfolio Management Analyst
Hiscox —York
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
Financial Crime Data Analyst Apprentice - LS11 9BH
QA Apprenticeships —Leeds
- £25,800 a year
- Hybrid work
1d
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Data analysis skills
- Analysis skills
Quick apply
HR Data & Insights Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Employee discount
9d
Business Analyst and Data Insights Specialist
Ripon Group —Ripon
- Full-time
- Communication skills
- Employee discount
- Life insurance
Quick apply
8d
Operations Specialist – Schemes
Hiscox —York
- Full-time
- Microsoft Powerpoint
- Organisational skills
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
Business Analyst
DWF —Leeds
- Full-time
- Travel
- Organisational skills
- SharePoint
Risk Analyst
TPT Retirement Solutions —Leeds
- Data analysis skills
- Analysis skills
- Presentation skills
7d
Knowledge Prompt Analyst
DAC Beachcroft —Leeds
- Hybrid work
- Writing skills
- Analysis skills
- No degree
Quick apply
16h
Underwriting & Governance Analyst
Markel International Services Ltd —Leeds
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
Quick apply
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Payroll Project Analyst
TPT Retirement Solutions —Leeds
- Analysis skills
- Analytics
8d
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Business Analyst
Thompsons Solicitors —Leeds
- £43,949 - £47,257 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
4d
Senior People Analyst
Markel International Services Ltd —Leeds
- Data analysis skills
- AI
- Annual leave
- Flexible schedule
Quick apply
Data Analyst
Luminate Education Group / Business Support —Leeds
- £27,632 - £29,255 a year
- Hybrid work
- Analysis skills
- Education
- Training & development
- Annual leave
1d

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Service Desk Analyst

OneAdvanced -
York

Apply Now

Job details

2 hours ago

Benefits

Employee assistance programme
Private medical insurance
Paid volunteer time
Bereavement leave
Car scheme
Sick pay

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Incident queue management
Ticket management
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Join OneAdvanced:

We are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries. This is a shared support model, and you will play a key role in delivering high-quality 1st and 2nd line support.

Managed IT Services | Cybersecurity, Cloud & IT Support in the UK | OneAdvanced

What You Will Do:

Serve as the first point of contact for IT support via phone, email, and ticketing system.
Log, classify, and prioritize incidents and service requests.
Provide basic troubleshooting for hardware, software, user access, and network-related issues.
Use provided documentation and standard procedures to resolve common issues.
Escalate complex problems to senior analysts or technical teams while keeping the user informed.
Maintain clear and accurate records of all support interactions in the IT service management tool.
Follow shift handover procedures and contribute to ongoing knowledge sharing.
Develop your technical and customer service skills with guidance and training from senior team members.

What You Will Have:

Please note, applicants must have the legal right to work in the UK at the time of application.

A genuine interest in IT and technology, with a desire to build a career in IT support.
Excellent communication skills and a customer-focused approach.
Basic understanding of common IT concepts (e.g., Windows OS, Office 365, user accounts).Ability to follow instructions and standard procedures accurately.
Strong attention to detail and willingness to learn from feedback.

What We Do For You:

Wellbeing that means something

26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
24/7 Employee Assistance Programme for confidential support
Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
Access to external training and apprenticeships

Making a Difference

MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

ULEV car scheme with 1,000+ models
Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are:

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com

Apply Now

Refine Your Search

governance analyst jobs in york, nyk

Service Desk Analyst

Resource Planning Analyst

Project Officer / Business Analyst x2– Adult Social Care Improvement Programme

Portfolio Management Analyst

Financial Crime Data Analyst Apprentice - LS11 9BH

HR Data and Reporting Analyst

HR Data & Insights Analyst

Business Analyst and Data Insights Specialist

Operations Specialist – Schemes

Technology Analyst - PMO (UK Remote)

Business Analyst

Risk Analyst

Knowledge Prompt Analyst

Underwriting & Governance Analyst

Data Analyst

Payroll Project Analyst

IT Service Analyst

Business Analyst

Senior People Analyst

Data Analyst

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