Nhs complaints manager Work, Jobs (with Salaries)

Team Leader
Hetherington Group Practice —Clapham
- £15.00 - £15.74 an hour
- Full-time
- Administrative experience
- Front desk
- In-person
- Annual leave
Quick apply
14d
Freelance Face-to-Face Interpreters Required Across the UK
LanguageLine Solutions —Remote
- Part-time
- Remote
- English
- Work from home
Deputy Chief Operating Officer, Sutton Health and Care
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £100,493 - £114,951 a year
- Full-time
- Management
- Microsoft Office
- Master's degree
7d
Feedback and Resolutions Specialist - Temp - Remote
CareADHD —London
- £30,000 - £34,000 a year
- Remote
- Communication skills
Quick apply
12d
Health & Social Care Partnership Service Manager
NHS Scotland —East Kilbride
- £76,888 - £82,251 a year
- Call to connect
- Management
- Master's degree
- Leadership
- Annual leave
- Sick pay
Commissioning & Partnerships Manager - London Probation Service
HM Prison & Probation Service —London
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- English
- Project management
- Presentation skills
- Annual leave
- Employee discount
5d
Supporter Care Coordinator
Guy's & St Thomas' Foundation —London
- £33,000 - £36,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
4h
Team Manager
Somerset NHS Foundation Trust —Wells
- £49,387 - £56,515 a year
- Part-time
- Supervising experience
- Travel
- Leadership
- Annual leave
- Employee discount
Associate Network Service Manager
Healios —London
- Up to £70,000 a year
- Full-time
- Remote
- Project management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Patient Experience and Governance Manager
Channel View Medical Group —Teignmouth
- From £37,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
Quick apply
11d
Supporter Care Manager
Guy's & St Thomas' Foundation —London
- £38,000 - £42,000 a year
- Hybrid work
- Customer service
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
PA to the Practice Manager / Complaints Coordinator
Leicester Terrace Health Care Centre —Northampton
- From £14.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
NHS Assistant Practice Manager
Harrow Road Health Centre —London
- From £14 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Annual leave
Quick apply
6d
Contract Support Officer
AJM Healthcare —Remote
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Pensions Team Leader
Harrow Council —Harrow
- £51,735 - £54,843 a year
- Management
- Supervising experience
- Communication skills
Deputy Quality Assurance Manager
Imperial College Healthcare NHS Trust —London
- £58,133 - £65,261 a year
- Full-time
11d
Deputy Practice Manager
PrimaryCareCareers —Ampthill
- £37,183 - £39,096 a year
- Management
- GP surgery experience
- Supervising experience
Programme Administration Manager - College of Medicine and Health - 36246 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Full-time
- Management
- Microsoft Office
- Project management
- Annual leave
- Sick pay
12h
Practice Manager
PrimaryCareCareers —King's Lynn
- Administrative experience
- Project management
- Human resources
- Annual leave
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Communication skills

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Team Leader

Hetherington Group Practice -
Clapham

Quick apply

Job details

Full-time
£15.00 - £15.74 an hour
14 days ago

Benefits

Annual leave
Company pension

Qualifications

Primary care
Administrative experience
Front desk

Full job description

Job Summary:

We are looking to recruit a full time Team Leader working Monday to Friday-7.30AM-3.30PM to join our large friendly team situated in modern premises.

The role of Team Leader is to ensure that all reception team functions are delivered smoothly to meet the needs of the patients. They will be supervising this team daily. The post holder will also have their own operational administrative responsibilities.

ALL APPLICANTS MUST HAVE EXPERIENCE OF WORKING IN PRIMARY CARE

Please note we have scheduled an interview date of 19th August

To oversee, supervise and ensure that the practice reception runs smoothly and that patient queries and needs are met in a timely, courteous and efficient manner.

Provide effective leadership to the reception team.

Sharing duties and workload at the reception desk as and when required

To undertake specific administrative duties as required by the practice and outlined below

To proactively meet both practice current as well as future needs, which occur as a result of changes within and as required by the NHS

To comply with all NHS processes and procedures as required by the practice and NHS Lambeth.

The post holder will be fully supported in their role by the Partners, Practice Manager and Assistant Practice Manager.

Primary Responsibilities

The post holder will supervise the reception team, waiting areas, the overall smooth running of the clinics and administrative functions in relation to the Reception & Administration Team, supported by the Assistant Practice Manager.

To provide effective leadership and offer general assistance to the Practice team and attached staff at the practice.

To provide cross site working when required and working closely with and liaising with the Team leader at Pavilion Medical Centre and Assistant Practice Managers.

Reception Team

To oversee and ensure that the practice reception runs smoothly and that patient queries and needs are met in a timely, courteous and efficient manner.

Maintain a weekly staffing rota for the reception team, ensuring adequate cover and duties are covered in the event of annual leave or unplanned absences.

Organising the reception team Saturday rota.

In liaison with the Assistant Practice Manager, manage leave requests from reception team.

To supervise the reception team and their workload. Ensuring daily/weekly duties are completed within specified time frame.

Supervising the performance of reception team in line with their job/role descriptions, motivating the team, providing them with guidance and feedback in relation to their work, with support from Assistant Practice Manager.

Hold monthly team meetings to update the team on any relevant practice changes, raise and deal with any issues and identify any areas to discuss with the Assistant Practice Manager, including circulating the minutes after each meeting.

Ensuring adequate training and personal development of the reception team.

In liaison with Assistant Practice Manager design induction plans for new staff and provide them with the training they require and review of their progress.

In liaison with the Assistant Practice Manager, ensure all staff are booked onto relevant training for Protected Learning Sessions and assisting in the organisation of training for practice only PLT.

Support the Assistant Practice Manager in conducting annual individual performance reviews of direct reports with yearly review, designed to be a 2-way review of work objectives and work behaviours/skills.

To assist with reception duties as and where required during busy periods both face to face and via the telephone and not excluding reception duties such as covering the practice email, task messages, prescriptions.

Administration

Allocate incoming Accurx Triage online forms to appropriate staff in line with practice protocols.

Ordering and ensuring adequate stock levels of stationery related to Clinical areas e.g. Rx/Lab forms etc

Collating and co-coordinating information returns to the Prescription Pricing Authority (PPA) and send completed spreadsheet to the finance partner.

Operational

Ensuring that the reception/waiting areas are kept clean, tidy and presentable in order to ensure a positive image to patients and visitors and to maintain health and safety standards.

Maintaining up to date notices and patient information on practice premises.

Manage the practice meetings diary and send invites to external parties

Assist the Assistant Practice Manager with maintenance of the practice appointments system, including being responsible for adding clinical sessions to EMIS from within the given timeframe, managing clinic cancellations and rescheduling of appointments.

Assist the Assistant Practice Manager with the setting up new users on EMIS Web

Assist the Assistant Practice Manager with practice audits relating to appointments and repeat prescribing.

Meet weekly with Assistant Practice Manager to discuss reception and operational issues.

Attend practice wide meetings, regular meetings with the Practice and Assistant Practice Manager and external meetings as appropriate.

Following practice complaints procedures as and when required.

To ensure that any damaged or faulty medical equipment that is observed is reported to the relevant Practice staff member and that under no circumstances, repairs, tampering or modifying of such equipment is attempted

To work with and support the Practice Manager to ensure the practice operates efficiently and productively.

Pay: £15.00-£15.74 per hour

Benefits:

Company pension

Experience:

Primary Care: 2 years (required)

Work Location: In person

Quick apply

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