Support contact advisor Work, Jobs (with Salaries)

Client Engagement Advisor
Compass CHC —Remote
- £25,500 - £32,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
11d
Technical Support Advisor
Ada —Remote
- Full-time
- Remote
- Customer service
- Salesforce
- APIs
- Work from home
- Flexible schedule
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Customer Service Advisor (Full-time)
Novacroft —Remote
- £12.71 an hour
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
6d
Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
5d
Customer Service Advisor (Part-time)
Novacroft —Remote
- £12.71 an hour
- Part-time
- Remote
- Bilingual
- Customer service
- English
- Store discount
- Work from home
Quick apply
6d
Student Support Officer and Independent Sexual Violence Advisor
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Customer Service Advisor
SSE —Cardiff
- £29,504 - £34,757 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
- Gym membership
Early Support Adviser
Cambridgeshire County Council —Papworth Everard
- £31,537 a year
- Remote
- Working with children
- In-person
- Annual leave
- Work from home
8d
ER Advisor
Pizza Express —Remote
- Full-time
- Remote
- Communication skills
Quick apply
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
13d
Motor Claims First Response - Customer Advisor
QBE —Leeds
- Full-time
- Remote
- Microsoft Excel
- Management
- Customer service
Senior Customer Services Advisor
Fanatics Collectibles —Remote
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Communication skills
- Flexible schedule
Quick apply
Telematics Support Advisor
Motia —Antrim
- £26,875 a year
- Full-time
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
14d
Customer Support Advisor
Twofold Limited —Reading
- Up to £25,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
8d
Customer Support Advisor
Concentrix —Larbert
- £12.75 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Annual leave
- Employee discount
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Direct Payments Advisor
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Administrative experience
- Presentation skills
- Annual leave
- Flexitime
Contact Centre Claims Advisor
Benenden Health —York
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Customer Support Advisor
Cambridge University Press & Assessment —Coventry
- £24,900 - £28,650 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Graduate Client Support Advisor
Recorra —London
- £28,900 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme

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Client Engagement Advisor

Compass CHC -
Remote

Quick apply

Job details

Full-time
£25,500 - £32,000 a year
11 days ago

Benefits

Free parking
Work from home
On-site parking

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
B2B sales
Communication skills

Full job description

This role sits within the Advisory Team at Compass CHC, supporting clients and their families through the early stages of their journey following onboarding and payment.

The Client Engagement Advisor is responsible for proactively engaging with clients after payment has been made, ensuring they fully understand the service, feel supported, and are confident in proceeding.

A key focus of the role is to reduce post-payment cancellations by addressing client concerns early, resolving queries, and reinforcing the value of the service. This includes managing common risks such as hesitation after contract receipt, external influence from care homes, or differing family views.

The role plays a vital part in ensuring clients remain engaged, informed, and committed, resulting in improved conversion into active cases and a stronger overall client experience.

www.compasschc.co.uk

Client Engagement & Retention

· Proactively contact clients following payment to welcome them and guide them through next steps

· Ensure clients understand the process, timelines, and what to expect from the service

· Act as the primary point of contact during the onboarding stage until contract signing

· Build trust and confidence with clients to reinforce their decision to proceed

Cancellation Prevention

· Act as the central point of ownership for all client cancellation requests, ensuring they are acknowledged, processed, and resolved in line with company policy and agreed timescales.

· Proactively engage with clients who request to cancel, seeking to understand the underlying reasons and working with them to address concerns, clarify expectations, and explore alternative solutions where appropriate.

· Work closely with internal teams to identify opportunities to resolve issues contributing to cancellation requests, coordinating actions to improve the client experience and retain cases where possible.

· Maintain accurate and timely records of all cancellation requests, outcomes, and client interactions within the case management system.

· Ensure all cancellations are processed accurately, including confirming next steps with clients, updating systems, and communicating outcomes clearly to relevant stakeholders.

· Strong communication skills with the ability to explain complex information in a simple, reassuring way

· Excellent interpersonal skills with a calm, empathetic and professional approach

· Ability to influence and build trust to encourage client commitment

· Strong problem-solving skills with a proactive, solution-focused mindset

· Highly organised and able to manage multiple client interactions effectively

· Resilient and confident in handling objections or concerns

· Strong sense of ownership and accountability for client outcomes

· Experience in a client engagement, retention, sales support, or customer experience role

· Understanding of NHS Continuing Healthcare or advisory services (desirable)

· Experience working in a regulated or professional services environment

· Confident user of Microsoft 365 (Outlook, Teams, Excel, Word)

· Experience working with onboarding or conversion-focused processes

Pay: £25,500.00-£32,000.00 per year

Benefits:

Free parking
On-site parking
Work from home

Work Location: Remote

Quick apply

Refine Your Search

support contact advisor jobs

Client Engagement Advisor

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Technical Support Advisor

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Senior Customer Services Advisor

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Customer Support Advisor

Contact Centre Advisor (Night Shift)

Direct Payments Advisor

Contact Centre Claims Advisor

Customer Support Advisor

Graduate Client Support Advisor

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