Client advisor Work, Jobs (with Salaries)

Customer Service Advisor
Novacroft —Remote
- £12.71 an hour
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
11h
First Response Advisor - Legal Firm
MAJ Law Ltd —Warrington
- £45,000 - £55,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
Client Services Advisor
Jones Whyte —Glasgow
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
Customer Support Specialist
Liaison Workforce —Remote
- £24,785 a year
- Full-time
- Remote
- Customer service
- English
- Microsoft Office
Quick apply
5d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Disability Support Advisor
BPP Holdings —Remote
- £30,000 - £32,000 a year
- Remote
- Microsoft Excel
- Presentation skills
- Time management
- Annual leave
- Employee discount
Customer Service Advisor
ShahProConsult —Remote
- £13 - £15 an hour
- Part-time
- Hybrid work
- Bilingual
- Customer service
- English
Quick apply
8d
Leadership Advisor
ghSMART —Remote
- Full-time
- Remote
- Spanish
- Doctoral degree
- English
- Annual leave
B2B Client Care Advisor & Finance Admin
Thurgoods Limited —Basildon
- £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
Quick apply
Welfare Benefits Advisor
Roxburgh and Berwickshire Citizens Advice Bureau —Duns
- £31,850 a year
- Part-time
- IT
Quick apply
Customer Success Advisor - Glasgow
Chisholm Hunter Ltd —Glasgow
- £12.71 an hour
- Full-time
- Sales
- Employee discount
Quick apply
7d
Client Sales Advisor
The London Bath Co —Blackheath
- £15 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Customer Service Advisor
Indus motors Ltd —Milton Keynes
- £25,000 - £30,000 a year
- Part-time
- Salesforce
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
9d
Client Service Advisor
ALS —Chatteris
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Client Services Advisor
Redbrik Estate Agents —Sheffield
- £25,000 - £27,500 a year
- Full-time
- Salesforce
- Organisational skills
- IT
Quick apply
Customer Service Advisor
NSPIRE SOFTWARE LTD —London
- £14 - £17 an hour
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
Quick apply
2d
Graduate Client Support Advisor
Recorra —London
- £28,900 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme
GUCCI Client Advisor, Harrods
Gucci —London
- Weekend availability
- Hospitality
- Sales
- English
12d
Senior Supply Chain Transformation Advisor
SourceDogg UK Ltd —Derry
- From £50,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
1d
Client Care Advisor
Vets for Pets —Kilmarnock
- Overtime
- Bereavement leave

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Customer Service Advisor

Novacroft
Remote

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Job details

Full-time
£12.71 an hour
11 hours ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme

Qualifications

Bilingual
Customer service
English
Windows
Data entry
Outbound calling
Phone etiquette

Full job description

Novacroft is recruiting a Customer Service Advisor. This role is fully remote on a temporary contract for 3 months. Working hours per week will be 37.5 hours a week and you will be required to work your contracted hours flexibility within the hours of 8am - 8:15 pm Monday to Sunday.

About Novacroft

Novacroft is a People-First organisation specialising in customer experience transformation.

Our mission is to provide you with a career growth pathway where you can make a meaningful difference, belong, have a sense of purpose, and positively impact our local and global community. We offer opportunities to learn and grow skills to ensure you’re future ready, and firmly put wellbeing at the heart of all we do. Please click the link below for more information about Novacroft.

https://youtu.be/dJtNg4Q4KrY

We partner with clients in central and local government, charity, education, mobility and retail, including Transport for London, the Royal British Legion, and the University of Bradford. Our impact has saved a transport sector client £25,000,000, enabled 250,000 members of a leading UK charity to apply online for membership, delivered £55,000,000 in energy grant funding, provided £278,000 in pro-bono support to the charity sector, and enabled 70,000 volunteers to support 14 million visitors for London Organising Committee of the Olympic and Paralympic Games. Today, 42,000,000 people use our customer experience products and services.

About you

The role: As a Customer Service Agent, you’ll be responsible for answering incoming calls and answering incoming email correspondence. You'll provide first-class customer service, ensuring customers are satisfied while meeting key performance indicators.

Handle inbound and outbound customer telephone enquiries
Accurately capture, update, and maintain customer records in relevant systems
Data input: take customer telephone payments, process refunds and update customer records.
Resolve customer issues at the first point of contact wherever possible, escalating where necessary.
Adhere to service level agreements (KPI) and performance targets, ensuring a high-quality service is consistently delivered.
Actively contribute to a positive team environment, supporting colleagues and sharing best practice
Full Training will be provided and training will be full time hours 8am- 4:30pm.
Full training and support given throughout by Team Managers.

Benefits

We provide a range of extras to our valued team members, including:

Auto-enrollment pension scheme
Opportunities to progress and grow with Novacroft. 285 team members have been promoted since joining the team, with many of them having started in roles just like this.
Access to Novacroft's bespoke rewards scheme, which includes high-street retailer and gym membership discounts
Access to our Employee Assistance Programme (EAP)
23 days holiday, increasing by one day for each year of service up to 28 days.
Your birthday off work - in addition to your annual holiday entitlement.
Paid time out for volunteering.
To be part of a collaborative, creative working environment in a uniquely people-focused business with a supportive, sociable team..

Please note the successful candidates will be determined through a scoring process throughout the interview. The criterias of these scoring will use information on your existing performance, absence as well as other relevant factors.

Novacroft is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, or gender.

Pay: £12.71 per hour

Benefits:

Referral program

Application question(s):

Have you worked for Novacroft before
Does your laptop have Microsoft Windows 11 - Home, Pro or Enterprise , version Build 22631 - supported ? or Build 26100
Are you a current resident of the UK ?
Do you have right to work in the UK
Do you have the provision of your own desktop/laptop device (this cannot be a Chromebook or a MacBook)?

Experience:

working in a call centre: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: Remote

Quick apply

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