Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
13d
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JN Bentley —Telford
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University of Warwick —Coventry
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Zenzero Solutions —Coventry
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Air Products PLC —Worcester
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DB&T Service Desk Technician
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Zenzero Solutions —Coventry
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Digital Support Specialist

Flannery Plant Hire -
Sutton Coldfield

Apply Now

Job details

13 days ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Technical troubleshooting
CAD
Incident queue management
GCSE
Engineering
User account provisioning
Ticket management
Microsoft Office Suite
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Technical writing
Customer support
National 5
Application support
Communication skills
Remote diagnostics
Time management

Full job description

Digital Support Specialist

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

Job Summary

We are seeking a reliable, customer-focused Office-Based Technical Support Specialist to join our Digital team. You will provide first and second-line technical assistance to external customers, resolve hardware/software issues, maintain office systems, and ensure smooth daily technology operations within our workplace. You will work on-site to deliver timely, effective support and minimize downtime for all Machine control equipment

Key Responsibilities

Provide remote technical support to all customers for machine control products.
Be the point of contact for off machine support. Process data sets using CAD software. Check and validate all customer data prior to export and model upload.
Troubleshoot and resolve issues with operating systems for Trimble, Leica and Smart Construction products,
Log, track, and manage all support requests via the IT ticketing system, ensuring timely resolution and clear communication with users.
Set up, configure, and maintain new user accounts, RTK, Works Manager and Conx Systems,
Perform routine system updates, and maintenance to keep on hire technology secure and running efficiently.
Assist with onboarding/offboarding processes: equipment provisioning, data transfer, and account setup for remote services.
Maintain and log all technical support cases, track software assets, and report on equipment needs or replacements.
Document technical processes, solutions, and FAQs for internal knowledge sharing.
Escalate complex technical issues to senior staff, providing detailed information for fast resolution.
Adhere to company IT policies, data protection regulations, and security best practices always.

Required Qualifications & Skills

Education: GCSE / National 5 in Maths & English; IT-related qualification or certification
HNC / Diploma / BSC Degree in Civil Engineering or Construction
Previous experience in a technical support, IT helpdesk, or similar role
Strong knowledge of Windows operating systems, common office applications (MS 365), and CAD computer hardware.
Excellent problem-solving skills and ability to diagnose technical issues systematically.
Great communication skills: able to explain technical concepts clearly to non-technical colleagues.
Customer-focused, patient, and professional attitude.
Ability to work independently and as part of a team; strong time-management skills.
Commitment to data confidentiality and information security.

Desirable Skills

Knowledge of ticketing systems
Familiarity with basic server maintenance or network diagnostics.
Experience supporting industry-specific software relevant to our business.

What We Offer

Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
Modern Equipment: Work with the best and latest plant and machinery in the industry.
Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

Apply Now

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