Technical support occupations Work, Jobs in Knowsley, Msy (with Salaries)

Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- ERP systems
Graduate Software Support Engineer
Car Benefit Solutions —Bury
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
1d
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
3rd Line Support Engineer SME - FTC
PXC —Salford Quays
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Service Desk Agent
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Full-time
- Analysis skills
- Annual leave
2d
Tech Support Apprentice (£19k - £23k)
APPRENTIFY GROUP —Salford
- £19,000 - £23,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
8d
APPRENTICE DIGITAL SUPPORT TECHNICIAN
Lancashire County Council —Preston
- £8 an hour
- Full-time
- School
Tier 2 Service Desk Analyst
Dataspire Solutions Ltd —Manchester
- £25,500 - £34,000 a year
- Full-time
- Google Suite
- Customer service
- Analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
12d
Network Support Planner - Part Time 30 hours. 12 months FTC.
Iceland —Deeside
- Part-time
- Communication skills
- Store discount
- Work from home
AI Enablement Business Partner
Travel Counsellors —Manchester
- Hybrid work
- AI
Quick apply

I want to receive the latest job alerts for technical support occupations in knowsley, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near knowsley, msy

Product Support Engineer

Amadeus IT Group -
Manchester Airport

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Incident management
ERP systems
ERP software
Breakdown recovery
Service restoration
Computer hardware
Telecommunication
Customer support
Application support
Amadeus
Fault diagnosis and repair

Full job description

Job Title

Product Support Engineer

Purpose of the role:

Recover functional and technical Incidents and Requests regarding hardware and software related systems or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.

This is a position based in Manchester Airport. You need to be located in the area of Manchester, or willing to relocate.

Common accountabilities:

Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.

Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.

Works with a moderate level of guidance and direction from manager.

Specific accountabilities:

Provide support in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems

Acquire, install, and upgrade PC components & software and planning for/responding to service outages.

Respond to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data).

Provide real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer

Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

Provide effective and timely resolution of users’ problems, queries or complaints.

Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)

Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.

Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.

Provide Amadeus customers with updates on the status of critical problems. Suggest improvements to Knowledge Solutions database.

Our ideal candidate:

a first experience in product engineering support

hardware maintenance experiencem ideally in transport or industrial environments would be beneficial

self-motivation and adaptability

teamwork and flexibility

professionalism and trustworthiness

Specific requirements related to Airport activities

Please note the role organisation is 12 hour shifts, 4 on / 4 off, covering 365 days including bank holidays

Travel possible occasionnally to Dublin airport

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

Apply Now

Refine Your Search

technical support occupations jobs in knowsley, msy

Product Support Engineer

Graduate Software Support Engineer

Junior IT Service Desk Representative (Apprentice)

3rd Line Support Engineer SME - FTC

Service Desk Agent

Tech Support Apprentice (£19k - £23k)

APPRENTICE DIGITAL SUPPORT TECHNICIAN

Tier 2 Service Desk Analyst

Network Support Planner - Part Time 30 hours. 12 months FTC.

AI Enablement Business Partner

I want to receive the latest job alerts for technical support occupations in knowsley, msy

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected