It manager Work, Jobs in Leicester (with Salaries)

Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
10d
ICT Systems Manager
Leicestershire Fire and Rescue —Birstall
- £39,862 - £44,075 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
7d
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Supervising experience
- IT
Delegate Technology Manager – Minimum 12 Month Contract
Premier UK Events Ltd —Leicester
- From £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
8d
IT Audit Manager
Experian —Nottingham
- Full-time
- Bachelor's degree
- Annual leave
Quick apply
Business System Manager
Bellrock Property and Facilities Management —Leicester
- £65,000 a year
- Hybrid work
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
IT Programme Manager
Culina Group —Lutterworth
- Full-time
- Computer Science
- DevOps
- Project management
- Annual leave
- Employee assistance programme
Quick apply
IT Service Delivery Specialist
The Watches of Switzerland Group —Leicester
- Management
- Organisational skills
- IT
- Employee assistance programme
IT Manager (IT, Cyber Security & Systems Development)
Devon and Cornwall Railways Ltd —Derby
- £50,000 - £60,000 a year
- Full-time
- Scripting
- Computer networking
- IT
Quick apply
11d
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Engineering Team Lead
M Group —Coventry
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
12d
Service Delivery Manager
NHS Supply Chain —Nottingham
- £51,703 - £60,827 a year
- Hybrid work
- Analysis skills
- Patient care
- Agile
- Employee assistance programme
- Life insurance
3d
Technical Team Leader - Networks
M Group —Coventry
- Microsoft Outlook
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
12d
Service Operations Team Lead
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- IT
- Employee assistance programme
- Employee discount
Business Systems Manager
Culina Group —Lutterworth
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Presentation skills
- Continuous improvement
- IT
5d
Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Management
- Analysis skills
- Contracts
Automotive Technical Support Manager – Aftersales
Segula Technologies —Coventry
- Full-time
- English
- Organisational skills
- Automotive diagnostics
Quick apply
5d
Digital and Technology Resource Team Leader - Full Time, Permanent
Burton and South Derbyshire College —Burton-On-Trent
- £33,477 a year
- English
- Employee assistance programme
- Employee discount
Quick apply
9d
Senior Manager, Operational Technology
Saputo Inc. —Nuneaton
- Full-time
- Leadership
- Free parking
- Employee discount

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it manager jobs near leicester

Service Delivery Manager

Cameo -
Barwell

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
10 days ago

Benefits

Company events
Life insurance
On-site parking

Qualifications

Technical support
Computer networking
IT
Root cause analysis
Communication skills
Negotiation

Full job description

Role Summary:

The Service Delivery Manager is a super important, high profile role. Fully responsible for managing, planning, and executing the delivery of all services to every customer, from start to finish. This job is absolutely key to the company's success and reputation because it directly controls how good, fast, and dependable our services are.

The number one priority for the Service Delivery Manager is to make sure all services are delivered as efficiently and reliably as possible. On top of that, they must consistently meet, and actively aim to beat, all Service Level Agreements (SLAs). This dedication goes beyond just sticking to the contract; it’s about making sure we always meet, and try hard to exceed, for our customers.

Key Responsibilities and Core Function:

Service Oversight and Customer First

Holds ultimate responsibility for the quality, consistency, and efficiency of all services delivered to customers. This includes managing the entire service lifecycle, from deployment and ongoing operation to continual improvement.

Collaboration:

Acts as the primary service contact, leading collaboration with a diverse set of stakeholders. This includes internal technical teams (e.g., engineering, operations), sales and account management,

Customer Relationship Management:

Serves as a senior point of escalation and strategic partner for customers, fostering strong relationships based on trust and demonstrated competence in service delivery.

Problem Resolution and Technical Translation:

The role demands a robust fusion of advanced technical expertise and sophisticated coordination capabilities. A core duty is the proactive ownership and resolution of service impediments, major incidents, and systemic issues. This involves the critical ability to analyse and translate complex, intricate IT challenges, performance metrics, and technical issues into clear, definitive, and understandable business resolutions and actionable plans for both technical and non-technical audiences.

Operational Excellence:

Drives continuous service improvement initiatives, focused on enhancing service delivery processes, optimising resource allocation, and implementing best practices for operational efficiency and customer satisfaction.

Essential Duties and Responsibilities

Service Delivery and Customer Relationship Management

Manage the comprehensive, end-to-end delivery of services to our customers, ensuring SLA adherence and customer first mindset
Cultivate and maintain robust relationships with key customers, serving as the principal point of contact for service related matters.
Establish and sustain strong, trusted relationships with customers through a deep understanding of their challenges, strategic business objectives, and technical requirements.
Coordinate and chair regular service review meetings and ad-hoc meetings with customers, Including monthly, quarterly and annual reviews.
Act as a critical intermediary between customers and internal technical escalation teams.
Identify opportunities for service enhancement and support implementing solutions
Proactively identify and mitigate operational risks, implementing robust strategies to minimise service disruption and uphold a customer first approach.
Data Analytics and Reporting
Monitor, manage, and formally report on Service Level Agreements (SLAs), ensuring performance metrics are clearly and accurately communicated to customers
Generate and maintain detailed service reports for customers
Financial awareness and financial tracking to support customer invoicing
Be proactive in seeking feedback on service and have an eye for growth and additional service opportunities

Problem-Solving and Process Improvement

Proactively identify and resolve service related challenges by conducting meticulous root cause analysis and implementing sustainable solutions.
Be the escalation point for customers and own the response with service first in mind
Collaborate with internal teams to ensure the effective delivery of services thereby meeting or exceeding customer demands.
Own Customer Service Improvement plans with clear actions on improvement initiatives.
Be proactive in collaborating with the wider business to deliver superior customer experiences.

Required Qualifications and Experience

Minimum of 2 years experience in an IT Service Management or dedicated Service Delivery Manager role, ideally within an IT or technology environment.
Proven ability to translate complex technical challenges and service performance data into clear, definitive business impacts and actionable solutions for executive stakeholders.
Exceptional written and verbal communication, negotiation, and presentation skills, with a focus on customer facing interactions.
Experience operating in a hybrid work model, requiring both office presence and onsite at customer locations.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company events
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it manager jobs in leicester

Service Delivery Manager

ICT Systems Manager

IT Support Manager

Delegate Technology Manager – Minimum 12 Month Contract

IT Audit Manager

Business System Manager

IT Programme Manager

IT Service Delivery Specialist

IT Manager (IT, Cyber Security & Systems Development)

IT Infrastructure Associate Project Manager

Engineering Team Lead

Service Delivery Manager

Technical Team Leader - Networks

Service Operations Team Lead

Business Systems Manager

Service Delivery Manager

Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate

Automotive Technical Support Manager – Aftersales

Digital and Technology Resource Team Leader - Full Time, Permanent

Senior Manager, Operational Technology

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