1st line Work, Jobs in Medway, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
10d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
12d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- In-person
- Free parking
Quick apply
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £39,000 a year
- Temporary
- No experience needed
- English
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
2d
Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- English
- Master's degree
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
2d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Cleaner (4am - 7am)
Southend High School for Boys —Westcliff-on-Sea
- £9,042 a year
- Part-time
- In-person
- School
- Time management
- Free parking
- Annual leave
Quick apply
5d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
4d
Receptionist (Maternity Cover)
Central & Thorpe Surgery —Westcliff-on-Sea
- £12.90 an hour
- Overtime
- GP surgery experience
- English
- Administrative experience
- Annual leave
- Sick pay
Quick apply
5d
Apprentice IT Contract Manager
L&Q —West Ham
- £27,009 a year
- Monday to Friday
- Hybrid work
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
4h
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
1st/ 2nd IT Support Engineer
Tech Access Ltd —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Work from home
Quick apply
RNPS Enforcement Compliance Officer
Driver and Vehicle Licensing Agency —Chelmsford
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
2d
Training Support Officer
Civil Aviation Authority —London
- £28,000 - £34,000 a year
- Microsoft Powerpoint
- Microsoft Outlook
- Presentation skills
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Google Suite
Therapist / Assistant Service Manager
You & Me Counselling —Hornchurch
- £28,000 - £30,000 a year
- Full-time
- Management
- Writing skills
- Driving
- Free parking
Quick apply
12d
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Lecturer - English
LSEC —London
- £33,762 - £44,027 a year
- University
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Salaried GP - FTC
PrimaryCareCareers —Southend-on-Sea
- Time management
Children's Community Nurse
Bromley Healthcare —Bromley
- £45,953 - £54,254 a year
- Part-time
- Medication administration
- Employee assistance programme
- Employee discount
4d

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1st Line Engineer

Akita Systems Ltd -
Sevenoaks

Apply Now

Job details

£26,000 - £30,000 a year
10 days ago

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

1st line jobs in medway, ken

1st Line Engineer

IT Support Engineer (1st to 2nd Line Progression)

IT Help Desk Technician

Onsite Helpdesk Engineer

Helpdesk Engineer

HR Systems Analyst

Cleaner (4am - 7am)

Mobility Support Specialist

Receptionist (Maternity Cover)

Apprentice IT Contract Manager

2nd Line Helpdesk Engineer - Basildon or Yateley Office

1st/ 2nd IT Support Engineer

RNPS Enforcement Compliance Officer

Training Support Officer

IT Support Technician

Therapist / Assistant Service Manager

IT 2nd Line Service & Support Engineer

Lecturer - English

Salaried GP - FTC

Children's Community Nurse

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