It Work, Jobs in Rosyth, Fif (with Salaries)

Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Computer literacy
- Quick service & fast food restaurant
- Computer skills
- Free parking
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Work from home
Quick apply
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Analysis skills
- Software development
IT Systems Administrator
University of Edinburgh —Edinburgh
- Full-time
- Communication skills
- Annual leave
- Employee discount
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Regional IT Support Specialist
Omexom UK —Scotland
- In-person
- Communication skills
IT Hardware Supply Officer
University of Edinburgh —Edinburgh
- Full-time
- University
- In-person
- Annual leave
- Employee discount
11d
IT Support Engineer
Br-dge —Edinburgh
- Full-time
- Hybrid work
- Google Suite
- Travel
- Scripting
- Employee assistance programme
- Life insurance
Quick apply
13d
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
7d
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
Helpdesk Adviser
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Part-time
- University
- Organisational skills
- Communication skills
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
Head of IT Delivery
Computershare —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Agile
- Work from home
Senior IT Transformation Consultant
Texaport —Edinburgh
- £60,000 - £85,000 a year
- Full-time
- Remote
- Mentoring
- Communication skills
Quick apply
IT Manager & Cyber Security Lead
The Mental Welfare Commission for Scotland —Inverleith
- £43,852 - £60,907 a year
- Hybrid work
- Management
- Annual leave
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
7d
Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh
Deloitte —Edinburgh
- Hybrid work
- In-person
- Communication skills
6d
Systems Analyst
Anna Cloud Technologies Ltd —Edinburgh
- £44,088 - £67,000 a year
- Full-time
- Analysis skills
- In-person
Quick apply
23h
Head of IT
SIBCAS LTD —Bathgate
- From £70,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
IT Support Apprentice
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply

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Service Desk Analyst

Ingenico -
Dalgety Bay

Apply Now

Job details

Benefits

Free parking
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Incident queue management
Ticket management
Ticket management systems
Technical support incident logging
Computer skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Date: Jul 27, 2026

Company:Location:
Dalgety Bay, GB, KY11 9JU

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Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

We're looking for an exceptional Service Desk Analyst to join our Contact Centre. This role consists of providing advice, guidance, and technical support to our customers who use our hardware and services to accept payments in store, using card payment machines. You'll be joining a dynamic team to provide end-to-end support, enabling businesses to offer card payments to their customers. The work environment is enjoyable, friendly, and supportive, and full training is provided if your application is successful.Easily accessible via public transport being minutes away from the Dalgety Bay Train Station and Bus Stops. Situated in a growing business park with a small retail park including fast food and supermarkets within walking distance. On site free parking is also available.
We work an 8 hour, 3 shift pattern between 8am and 6:15pm, Monday to Friday which includes 1 full weekend every 3 weeks with weekdays off to compensate.

Responsibilities:
You are the first point of contact for our customers, you will handle enquiries/technical support and requests via telephone
You ensure that all interactions with our customers are logged accurately within our ticketing tool and that our processes are adhered to, to provide the best experience possible for our customers
You triage and solve problems, using appropriate support tools and knowledge articles
You ensure a prompt resolution to incidents raised by our customers and where resolution is not possible, assignment to Level 2 Support will be undertaken
You manage a workload of incidents and requests raised by our customers and you own these until resolution, ensuring that Service Level Agreements (SLA's) are met for our clients

Key Skills:
Previous experience of working in a customer-focused environment, be that Service Desk, Call Centre, Contact Centre, Helpdesk or Retail and Leisure industries
You are comfortable using a PC and able to navigate multiple windows
You possess strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing with parties at various levels of business
You can work in a fast-paced environment and effectively as part of a team
You pay attention to detail to ensure that our customers receive the best service possible

.As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
We want to adapt our processes and create a safe work environment that welcomes everyone.
To learn more about what it's like working inside Ingenico, follow us on LinkedIn
#LI-GB

Apply Now

Refine Your Search

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