To manage the day-to-day operational requirements in line with customer and contractual expectations by leading and managing the site security team. This includes day to day responsibility of operating and managing Security Control Room, Fire Control Room, Post Room & Loading Bay, Front of House, Alarm Responses, etc.
To be the initial management contact on operational security matters, ensuring a consistent quality service delivery and prompt responses to all incidents.
As a DSM you will play an active role in incident response and take on the role of Incident Manager for any major incidents on site.
Maintaining a safe and secure environment for visitors, staff and contractors is expected.
Manage welfare, development, and performance of assigned and immediate Bidvest Noonan team members.
- Manage all aspects of the Security shift team member’s duties, ensuring they are compliant and conversant with agreed procedures, taking responsibility of the professional conduct, development/succession planning and performance management of the team.
- Ensure that site KPIs are managed as per Client and Bidvest Noonan expectations.
- Ensure that all policies and procedures set up by Bidvest Noonan and WCP are adhered across the contract.
- To act as key contact for all daily operational security matters across the contract.
- To ensure that security teams and fellow DSMs are all briefed on events or changes in procedures that have been implemented or are due to be introduced.
- Investigate & escalate all complains, putting in place corrective measures to prevent re-occurrence.
- Be the key operator in SCR, managing CCTV operations and all the functions of the FCR.
- Participate in the resolution of all site-based incidents. The DSM takes on the function as an Incident Manager during incidents. DSMs takes part in first aid response. Key point of contact during evacuation and invocation events.
- Ensure the Health & Safety of the staff and visitors across the premises.
- Ensure that Security Team carry out the set number of patrols, meeting frequency, accuracy, and reporting targets.
- To manage the deployment of Security Team by way of planning, co-ordination, allocation, and supervision via compiling of rosters to cover duties, holidays, and absence as well as daily rotation of the team, shifting recourses to where they are required.
- To raise the profile of Security ensuring that customers are well informed at all times of procedures and processes.
- To undertake any other tasks as identified by the Account Director, Head of Security, or Client being for the good and benefit of the service to the customer.
- Any other duties deemed to be appropriate or necessary for the post.
- To be the Lead in Security Control and Fire Control rooms.
- To effectively monitor CCTV for the prevention of crime, loss, or theft of property and to ensure the Health & Safety of staff and visitors.
- Work in partnership with service partners and customer’s representatives, ensuring all aspects of site Security and Health & Safety requirement are effectively managed.
- To manage project works (adhoc as well as scheduled) as it requested by the Client or the Head of Security.
- Assist the Head of Security in reviewing, devising, and compiling standard operating procedures and scenario tests.
- Escalate any issues that may impact business as usual for the client.
- To monitor contractor’s adherence to safety thereby reducing the risk of incidents.
- To investigate matters of concern reported by members of staff.
- To contribute toward the maintenance of clean and welcoming environment for visitors.
Operating in line with latest Data Protection and CCTV COP as set out by British Standards.
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Security Control Room/Fire Control Room
- The DSM is based in the SCR and operates SCR functions along with the CCTV operators.
- The DSM to manage all FCR functions including responding to alert/alarms, emails, and incidents.
- The DSM monitor and respond to all site alarms. A response will include investigation of alarm triggers by means of CCTV playback, Access Control reports, sending staff to investigate, or other means available. Systems being monitored which include:
- Intruder alarms, Fire alarms, Safe Refuge alarms, Disabled Toilet alarms, Building Management alarms, Leak detection, Temperature alerts, Security alert emails, Panic alarms, and Access control.
- The DSM main duties for SCR/FCR includes but not limited to:
- Recording daily events in appropriate logs.
- Completing daily and weekly checks
- Administrating Lost & Found
- Safekeeping, auditing and issuing keys as well as managing key lists.
- Reactively monitor CCTV
- Reactively monitor access control systems
- Reactively monitor fire and intruder alarms
- Managing faults from investigating, reporting, through to resolution.
- Investigate alarm triggers, using CCTV, Access Control reports, and any other systems/processes available to determine the cause.
- Respond to Helpdesk service requests and complete/close service tickets requests.
- Using radios, telephones, and intercoms in polite and authoritive manner.
Train, give advice/information to security team members whilst they are on post if they require it. This will require being conversant with SOPs, Risk assessments and Assignment Instructions.
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Staff Management
- Line managing and developing your designated Bidvest Noonan Security team and team on duty.
- Line management includes covering all Bidvest Noonan staff management functions:
- Welfare: Employee Relation functions such as ensuring that each post is visited at least once per shift, employee concerns are listened to and taken into consideration, staff work in safe working conditions acting upon and reporting any risks and incidents, Site Inductions, Risk Assessments, Health & Safety files and Toolbox talks are talked through with each employee, and they are conversant with it.
- Developmental: Training functions such ensuring they are fully trained on their duties & tasks, conversant with their assignment within Assignment Instructions, as well as enhancing their security skills and coaching the team where required. Monthly scenario tests and encouraging innovation.
- Performance management: Human Recourse functions including following the Bidvest Noonan discipline process, addressing short comings appropriately, checking up on time keeping.
- Ensure all staff carry out their duties in accordance with procedures and policies.
- Establish and manage security team that is well turned out, motivated, well-informed, focused, and clear about its roles, objectives and responsibilities.
- Maintain and follow fair and consistent disciplinary procedures, with appropriate actions as necessary.
- Ensure all employees are motivated and trained to the required standard and subject to regular effective performance monitoring.
- Take full responsibility for the effective & meaningful actioning of the SWDP process in all its stages, in respect to team personnel & alert your Line Manager to both individual issues and site trends.
- To ensure that all new starters have been issued with the correct items of uniform and equipment, that they are formally introduced to their site and that all induction training and documentation has been completed prior to them commencing duty.
- Play proactive part in the control of staff turnover.
- Effectively manage and reduce absence, including the absence database and acting as point of call for sickness/absenteeism reporting.
- Proactively mentor the SCR/FCR operators and ensure their responsibilities are being met.
- To ensure that your SIA license is on display at all times while at work.
Any additional reasonable duties requested by operational management.
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Other duties and responsibilities
- Manage the daily rotation as per operational requirements and fill in where needed.
- Manage and/or carry out security escorts to third party vendors/VIPs.
- Manage and/or carry out daily tasks, not limited to confidential waste removal, pedestal/cabinet/room unlocks, patrol and access control during periods of heightened security.
- Manage the car parking procedure.
- Assist Security Management/Client with reasonable adhoc tasks. These may include but not limited to access control, mail examination, escorting, vehicle searching and external duties.
- To be aware of policy and procedures owned and changed from time to time by Bidvest Noonan.
- To be aware of policy and procedures owned and changed from time to time by Client.
- To positively participate in the Staff Welfare & Development Programme and manage it appropriately.
- To ensure you and the team at all times greet visitors in welcoming and professional manner.
- Make enquiries and submit reports on incidents as instructed by management.
- Investigations as and when required.
- Meeting with the client and the building management.
- Participate in the induction and training of all new staff members.
All other duties as per site assignment instructions.
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Administration
- To ensure all required reports are submitted in timely fashion.
- Ensure documents and logs, including the handover process, are up to date and correctly completed.
- Ensure all occurrence logs, faults logs, call out logs, key logs, pass logs, lost & found logs, radio issue logs, and visitor logs are maintained to standard for audit purposes. This list is not exhaustive as there will be other documents to management administration for. Action any document disappearances.
- Carry out daily pass and key audits.
- Run adhoc reports on access control as required.
- Filling and archiving of documents.
- Updating handover information.
- Preparing for regular audits.
- Assist the Head of Security with day-to-day administration.
- Work in accordance with:
- Bidvest Noonan policies, site procedures and training provided
- Customer policies
Carry out any other reasonable request as required by your Line Manager or the Customer
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Health and Safety responsibilities
Ensure work is carried out in accordance with site/department procedures and training provided.
- Comply with the Bidvest Noonan Health and Safety Policy, procedures and protocols at all times
- Ensure you have received the required training prior to commencing works
- Ensure that you are working in accordance with the safe system of works.
- Ensure that you are fit for work prior to reporting for duty each day
- Report any health and safety concerns to your line manager
- Once Personal Protective Equipment (PPE) has been issued ensure that you keep it serviceable at all times and report any defects to your line manager
- Always ensure while at work you are wearing the correct PPE
- If you are operating machinery/plant/vehicles, you must operate safely in accordance with the instruction and training provided
Set a good example at all times
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First Aider Health and Safety responsibilities
All First Aiders must complete an accredited First Aid at Work training course and provide first aid in accordance with training provided and attend a refresher training course every 3 years - all First Aiders shall:
- Respond promptly to all requests for assistance
- Summon further help when necessary (emergency services)
- Look after the casualty until recovery has taken place or further medical assistance has arrived
- Report details of any treatment administered
- Ensure WCP and BN Accident Reports are completed
Fire Marshall/ Warden Health and Safety responsibilities
All Fire Marshalls / Wardens must complete an accredited Fire Marshall / Warden training course and Fire Marshall / Warden duties in accordance with training provided.
Essential
- Security Management experience.
- Demonstrate excellent customer service.
- Hold excellent written communication and interpersonal skills.
- Demonstrate tight security controls with customer service skills.
- Hold good training skills and demonstrate ability to develop team members.
- Hold a willingness to work cooperatively and constructively with both your peer group and the leadership provided by management.
- Be IT system literate and have the ability to adapt to new IT systems quickly.
- Maintain a high standard of personal presentation.
- Have an ability to undertake security patrols as part of spot checks.
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability of departmental resources.
- Understand of importance of good rapport with client, service partners, and client contacts for the site.
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Able to demonstrate an ability to work as part of a team.
- Able to deal calmly and confidently with all demands from the public, client, and senior management.
- An understanding of the principles of equality and diversity in relation to visitors’ needs.
An interest in and commitment to the work of Bidvest Noonan for its clients.
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Essential
- SIA DS Licence
- SIA CCTV Licence
- Evidence of strong customer and client focus - must have experience in customer facing environments.
- Evidence of managing performance and identifying improvements through the use of management data.
- Evidence of conducting confidential and sensitive investigations.
- Evidence of investigation ability.
- Evidence of HR knowledge.
- Evidence of exposure and experience of working in a diverse and multi-cultural environment.
- Evidence of ability to motivate, lead and develop a team of people.
- Proven ability in respect of diplomacy skills and to be able to communicate at all levels.
- Excellent interpersonal and communication skills.
- Able to use own initiative in problem solving on day to day issues.
- Receptive to change.
- Self-motivated and ability to motivate others.
- Confident and have a helpful nature
- Flexible attitude to work.
- Confidentiality.
- Be a strong team manager and work well as part of that team.
- Keen to develop both own skills and knowledge and that of others.
- Keen to develop new opportunities.
- Able to work additional hours when required.
IT literate – Microsoft Office
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Desirable
- IOSH Certificate
- First Aid at Work certificate
- Management or Supervisory qualification
- NVQ Level 2 or 3 in relevant subject of Health and Safety / Manual Handling (lifting)
Site Specific Information
Commit to 4 on 4 off rolling roster of days, nights, and weekends
Be able to be on site 06:45 and 18:45 respectively
For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
