Technical support advisor Work, Jobs in Comberton, Cam (with Salaries)

Technical Service Manager
Bango —Cambridge
- English
- AWS
- Continuous improvement
- Employee assistance programme
- Employee discount
7d
SSM Technical Sales Support (Hydraulics)
Rexroth —Huntingdon
- Full-time
- CRM software
- Engineering
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Centre Service Advisor
HiQ Tyres & Autocare —Huntingdon
- £30,000 - £38,000 a year
- Full-time
- Customer service
- Merchandising
- In-person
- Free parking
- Store discount
Quick apply
5d
Senior Environmental Advisor
M Group —Stevenage
- Continuous improvement
- No degree
- In-person
- Annual leave
- Employee assistance programme
HSE Advisor - Huntingdon
City Facilities Management (UK) —Huntingdon
- Full-time
- Team management
- Travel
- Training & development
Parts Advisor - Turf & Irrigation
Reesink UK —St. Neots
- Full-time
- Sales
- ERP systems
- Continuous improvement
- Free parking
- Annual leave
Quick apply
4d
Audit Junior
TC-Group —Letchworth
- Full-time
- Hybrid work
- Accounting
- School
- Annual leave
- Employee assistance programme
Quick apply
7d
Environmental Advisor
M Group —Stevenage
- £40,000 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- In-person
Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- AWS
- Bachelor's degree
- Travel
Staff Strategic Account Manager
Altium —Cambridge
- Full-time
- English
- Business development
- In-person
- Free parking
- Referral programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Client Service Advisor
ALS —Chatteris
- Full-time
- Databases
- Communication skills
- Annual leave
- Employee discount
Technical Advisor, Mobile Cranes - Biggleswade
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
Audit Assistant Manager
Grant Thornton UK LLP —Cambridge
- Full-time
Sr Workplace Mgr, EMEA, Ring WSPEX
Amazon UK Services Ltd. —Cambridge
- Weekend availability
- Bachelor's degree
- Team management
- Leadership
- Flexible schedule
Staff Product Security Engineer
Entrust —Cambridge
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
11d
Junior Commercial Advisor
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
23h
Delivery Practice Manager, Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Computer Science
- Business development
- AWS

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Technical Service Manager

Bango
Cambridge

Apply Now

Job details

7 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Flexible schedule

Qualifications

Microsoft Windows Server
Technical troubleshooting
Stakeholder liaison
IT service management
Internal department liaison
English
Technical support
AWS
Continuous improvement
Continuous improvement cycles oversight
Risk management
Mentoring
Major incident coordination
Management reporting
Customer support
Customer interaction
Root cause analysis
Leadership
Communication skills
Analytics

Full job description

Bango enables content providers to reach more paying customers through global partnerships. Bango revolutionized the monetization of digital content and services, by opening-up online payments to mobile phone users worldwide.

Today, the Digital Vending Machine® is driving the rapid growth of the subscriptions economy, powering choice and control for subscribers.

The world’s largest content providers, including Amazon, Google and Microsoft trust Bango technology to reach subscribers everywhere.

Bango, where people subscribe.

Role

Bango is seeking an experienced Technical Service Manager to serve as a trusted technical partner and strategic advisor to our most valued customers. In this role, you will lead the resolution of complex technical issues, champion customer success, and collaborate cross-functionally to drive service excellence, innovation, and continuous improvement.You will act as the technical voice of the customer within Bango, leveraging your deep technical knowledge, exceptional communication skills, and business acumen to influence outcomes and ensure our services consistently exceed expectations. This is a high-impact role at the intersection of technology and customer experience, ideal for a seasoned service delivery professional ready to take ownership and lead with authority

Responsibilities

Strategic Customer Ownership: Act as the point of contact for major customers, providing end-to-end service leadership, technical guidance, and proactive support throughout the customer lifecycle.
Issue Escalation & Resolution: Lead the management of high-priority, cross-functional incidents and post-deployment technical issues with urgency, transparency, and precision. Serve as an escalation point for critical technical matters.
Customer Advocacy: Develop deep insight into customer business objectives and operational environments, ensuring Bango services are aligned with their evolving needs and expectations.
Cross-functional Leadership: Work closely with Engineering, Operations, Tech Sales, Product, and other internal teams to resolve issues, drive service improvements, and influence product evolution.
Operational Excellence: Drive continuous improvements in service performance, monitoring, incident prevention, and root cause analysis. Champion SLAs and KPIs to measure and communicate service performance.
Subject Matter Expertise: Act as a trusted technical advisor internally and externally, developing and sharing expert-level knowledge of Bango systems, customer integrations, and operational processes.
Process and Tooling Innovation: Identify, develop, and implement tools, documentation, and processes to enhance supportability, scalability, and service quality.
Risk Management & Governance: Ensure all live route changes and production activities are managed with strong controls, communication, and stakeholder alignment.
Performance Reporting: Own the creation of executive-level reporting and service reviews, providing transparency on SLA adherence, incident trends, and opportunities for improvement.
Knowledge Leadership: Mentor peers, lead workshops, and contribute to the development of the Technical Services team’s capability and resilience.
Data Analysis: Proven experience in data analysis and interpretation.

Essentials

Minimum 5 years of experience in a technical service delivery, support, or operations role within a complex, real-time digital environment.
Demonstrated ability to lead technical incident management, customer escalations, and post-launch stabilization.
Strong understanding of SLA management and operational performance metrics.
Proven ability to influence and engage with senior stakeholders (technical and non-technical) across multiple functions and geographies.
Experience troubleshooting complex systems (APIs, services, infrastructure, connectivity) with a structured and analytical approach.
Fluent in English (written and spoken) with strong written documentation and reporting skills.
Experience acting as a service delivery manager, technical account manager, or equivalent in a customer-facing, SLA-driven environment.
Ability to work flexibly, including occasional out-of-hours escalations as part of a senior support rota.
Strong personal integrity, accountability, and a passion for continuous learning

Desirables

Experience supporting internet-scale, mission-critical services.
Working knowledge of Windows Server, .NET-based applications, and API integrations.
Familiarity with AWS services, cloud operations, and modern infrastructure.
Understanding of security principles, incident response, and data protection best practices.
Exposure to monitoring tools, automation, and proactive alerting systems.
Experience in driving cross-team improvements in reliability, availability, and supportability.

Benefits

A friendly, informal working environment
Your own Bango buddy – to help you settle in
Bendi-time (flexible working hours)
Bango social events
Choose your own headphones, keyboard & mouse
Generous share option scheme
Private Medical Insurance
Health Cash Plan
25 days holiday a year increasing to 28 days with 4 years’ service
Cycle to work, gym discount
Weekly Pilates & Yoga classes (virtual)
Financial support for employee activity groups and charitable activities
Free fruit, drinks and snacks, limitless tea, coffee and good quality espressos
Company branded hoodie… to keep you happy and comfortable
Group personal pension scheme
Life assurance
Employee Assistance Program
1Password
Income Protection
Bango branded Chilly’s bottle and coffee cup

Interested in this exciting opportunity?

We’d love to hear from you!

Location

UK - Cambridge

Job Title

Technical Service Manager

Apply Now

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