Assistant Weddings & Events Manager
Ridgeway Golf Club
Position
Job Title: Assistant Weddings & Events Manager
Reports To: Weddings & Events Manager / Owners
Location: Ridgeway Golf Club
Employment Type: Full-time / Part-time – dependent on agreed hours
Working Pattern: Alternating day and evening/night shifts, including weekends and public holidays where required
About Ridgeway Golf Club
Ridgeway Golf Club is a busy golf club, wedding and events venue offering weddings, private parties, corporate events, celebrations and other functions throughout the year.
We are looking for an enthusiastic, organised and personable Assistant Weddings & Events Manager to join our team and support the smooth running of weddings and events from the initial planning stages through to the end of the event.
This is a hands-on role that requires someone who enjoys working with people, has excellent attention to detail and is comfortable working in a busy events environment.
The Role
The Assistant Weddings & Events Manager will work closely with the Weddings & Events Manager and the owners of Ridgeway Golf Club to ensure that every wedding and event is delivered to a high standard.
The successful candidate will assist with customer communication, event preparation, room and venue set-up, supplier coordination, guest service and the management of events on the day.
The role will involve a mixture of daytime and evening/night shifts, which will alternate according to the events schedule. Weekend working is an essential part of the position, as many of our weddings and private events take place on Fridays, Saturdays and Sundays.
Key ResponsibilitiesWeddings & Events
- Assist with the planning and organisation of weddings, parties, corporate events and other functions.
- Help ensure all events run smoothly from set-up through to completion.
- Assist with preparing the clubhouse, marquee and other event areas before each event.
- Ensure tables, chairs, decorations, signage and other event requirements are correctly arranged.
- Welcome couples, guests and event organisers and provide a friendly, professional service.
- Assist with wedding ceremonies, wedding breakfasts, evening receptions and other special occasions.
- Liaise with suppliers, entertainers, DJs, photographers, decorators and other event professionals when required.
- Assist with coordinating timings throughout the event.
- Help resolve customer queries or issues quickly and professionally.
- Support the Weddings & Events Manager with last-minute changes and requests.
- Carry out end-of-event checks and assist with clearing and securing event areas.
Customer Service
- Provide a warm and professional welcome to all customers and guests.
- Build positive relationships with couples and event organisers.
- Respond to customer questions in a helpful and timely manner.
- Ensure customers receive the high level of service expected at Ridgeway Golf Club.
- Deal confidently and professionally with complaints or difficult situations, escalating issues to management where necessary.
- Help create a friendly, relaxed and memorable experience for our wedding and event customers.
Administration
- Assist with maintaining event schedules and function sheets.
- Help keep accurate records of customer requirements and event details.
- Assist with preparing event information for staff.
- Communicate important event requirements to bar, catering, housekeeping and other relevant team members.
- Assist with checking final event arrangements before the event takes place.
- Support the Weddings & Events Manager with general administrative duties.
Absolutely — I’d make the clean-down responsibility very clear, particularly because the role includes late-night events.
You could add this under Event Set-Up & Operations:
Event Set-Up, Management & Clean-Down
- Assist with setting up and preparing event spaces before weddings and events.
- Ensure tables, chairs, decorations, signage and other event requirements are correctly arranged.
- Assist with the smooth running of the event from guest arrival through to the end of the evening.
- Remain on duty until the event has finished and guests have safely left the venue.
- Carry out the full clean-down of the event area at the end of the evening, including clearing tables, removing rubbish, tidying furniture and ensuring the venue is left clean, tidy and ready for the following day.
- Assist with washing, cleaning and storing event equipment where required.
- Ensure glasses, crockery, tables, chairs and other equipment are returned to the appropriate areas.
- Check toilets, function rooms, bar areas and other guest areas following events and report any issues to management.
- Assist with securing event areas and ensuring doors, equipment and facilities are left appropriately at the end of the shift.
- The role may involve late-night finishes, particularly following weddings and evening events, and the successful candidate must be prepared to remain at the venue until the required clean-down and closing duties have been completed.
Health & Safety
- Follow all Ridgeway Golf Club health and safety procedures.
- Ensure safe working practices are followed during event set-up and breakdown.
- Report hazards, accidents, incidents or damaged equipment to management.
- Assist with ensuring guests, staff and contractors remain safe during events.
- Follow relevant licensing, fire safety, food safety and venue procedures.
- Ensure emergency procedures are understood and followed.
Working Hours
The role requires flexibility due to the nature of the wedding and events industry.
Working hours will alternate between daytime and evening/night shifts depending on the venue's event schedule.
The successful candidate must be available to work:
- Weekdays
- Evenings
- Weekends
- Bank holidays where required
- Late finishes following weddings and evening events
Typical shifts may include daytime event preparation followed by evening event management, or daytime shifts depending on the venue's requirements.
Flexibility is essential, particularly during the busy wedding and summer events season.
Person SpecificationEssential
- Excellent customer service skills.
- Friendly, approachable and professional manner.
- Strong organisational skills and attention to detail.
- Ability to remain calm and professional in a busy environment.
- Good communication skills.
- Ability to work independently and as part of a team.
- Reliable and punctual.
- Willingness to work evenings, weekends and late finishes.
- Ability to manage several tasks at the same time.
- Good problem-solving skills.
- Smart and professional presentation.
- A positive attitude and willingness to get involved.
Desirable
- Previous experience in weddings, events, hospitality, hotels, restaurants or venue management.
- Experience working at weddings or private functions.
- Experience supervising staff.
- Knowledge of event set-up and service.
- Experience dealing directly with customers and suppliers.
- Personal licence or willingness to undertake relevant training.
- Food safety and/or health & safety training.
Personal Qualities
We are looking for someone who is:
- Friendly – someone customers feel comfortable approaching.
- Organised – able to keep track of numerous event details.
- Confident – comfortable dealing with customers, suppliers and staff.
- Calm under pressure – able to deal with unexpected situations.
- Practical – willing to get involved with setting up and running events.
- Reliable – understands the importance of being present and prepared.
- Professional – represents Ridgeway Golf Club positively at all times.
- Team-focused – works closely with colleagues to deliver successful events.
- Flexible – understands that weddings and events don't always finish at 5pm.
What We Offer
- A varied and interesting role within a busy wedding and events venue.
- The opportunity to work closely with couples and customers during some of the most important occasions of their lives.
- A friendly and supportive working environment.
- Opportunities to develop your career within weddings, events and hospitality.
- Training and development where appropriate.
- The opportunity to take on additional responsibility as your experience develops.
Performance Expectations
The successful candidate will be expected to help Ridgeway Golf Club maintain consistently high standards across all weddings and events.
Key measures of success will include:
- Positive customer feedback.
- Events being delivered smoothly and professionally.
- Excellent communication with customers, suppliers and staff.
- Accurate preparation and attention to event details.
- Good teamwork.
- Compliance with Ridgeway's health & safety and operational procedures.
- Maintaining the professional reputation and standards of Ridgeway Golf Club.
Ridgeway Golf Club is committed to providing an inclusive and professional working environment and welcomes applications from individuals who have the skills, attitude and enthusiasm required for the role.
Pay: From £25,420.00 per year
Benefits:
Work Location: In person
