Technical support Work, Jobs in Dronfield, Dby (with Salaries)

Technical Support
Consort Ltd —Huthwaite
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Employee discount
Quick apply
12h
Technical Operations Support
Great Bear —Worksop
- Up to £28,318 a year
- Full-time
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
AvantiGas —Chesterfield
- Travel
- Communication skills
7d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Technical Operations Support
Culina Group —Worksop
- Up to £28,318 a year
- Full-time
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
IT Field Technician
Quattris Global —Sheffield
- £25 - £27 an hour
- Temporary
- Maintenance
- In-person
- Hand tools
Quick apply
7d
HR Technical Support Officer
Rotherham Metropolitan Borough Council —Rotherham
- £28,598 - £31,022 a year
- Full-time
2d
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
6d
Associate System Administrator
Tes Global —Sheffield
- £25,000 - £35,000 a year
- Full-time
- CRM software
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
7d
ICT Support Technician
Mansfield District Council —Mansfield
- £28,598 - £33,699 a year
- Full-time
- Hybrid work
- Communication skills
23h
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
9d
IT Support Technician
Balliante —Rotherham
- £24,000 a year
- Part-time
- Analysis skills
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Technician
FluidOne —Sheffield
- Up to £30,000 a year
- Full-time
- Computer networking
- Organisational skills
- In-person
- Employee assistance programme
Quick apply
8d
Service Desk Technician
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £28,392 - £31,157 a year
- Full-time
2d
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
14d
1st Line Support Analyst
Debenhams Group —Tinsley
- Full-time
- Customer service
- Communication skills
Quick apply
8d

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Technical Support

Consort Ltd
Huthwaite

Quick apply

Job details

Permanent | Full-time
12 hours ago

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Product development
Continuous improvement
Quality control
Ticket management systems
Technical support incident logging
Data entry
Project implementation
Technical writing
Customer interaction
Help desk

Full job description

Job Overview

Reporting to the Technical Manager, this role is responsible for delivering a best‑in‑class technical support service to both internal and external customers. You will support the Technical Manager in the implementation and ongoing development of our PVCu and Aluminium product portfolio, ensuring all work is completed in line with Company guidelines and agreed service levels.

We are seeking an individual with knowledge and experience within the fenestration industry, ideally gained through installation, surveying, or advanced order input/technical processing.

Day‑to‑day responsibilities include, but are not limited to:

Create all technical data required for system setup.
Scope product ranges for testing and suitability for implementation.
Project accountability, i.e. research, development and implementation of new frame ranges
Gather cost price data required during scope to seek approval and gain project sign off for implementation.
Liaise with factory to create job specification & sample requirements and provide technical/testing guidance, support and assistance.
Gain full product range knowledge and understand all technical and order processes.
General technical assistance for all departments and customers alike.
Handle all customer queries/issues which may arise with reference to supply and installation of products, liaising with raw material suppliers and factory where improvements may be needed from a technical or production perspective.
Answer all incoming calls to the technical support line within 3 rings and provide support/advice on our product range.
Review tender/specification documents and liaise with customers, conduct a take-off drawing exercise and produce a window and door schedule complete with product specification, to allow the customer care team to process orders and quotations.
Check all conservatory specifications to ensure they match both the customer order and supplier paperwork.
Liaise with Suppliers for the introduction of new parts, issue drawings for sub-contracted frames, and support the quality process.

Responsibilities

Respond promptly to user inquiries via phone, email, or chat, providing clear and effective technical assistance.
Diagnose and resolve hardware, software, network, and peripheral issues with precision and confidence.
Guide users through step-by-step solutions to complex technical problems, ensuring understanding and resolution.
Document all support interactions accurately in the ticketing system for future reference and continuous improvement.
Collaborate with team members to escalate unresolved issues and share best practices for troubleshooting.
Maintain up-to-date knowledge of product features, updates, and industry trends to deliver current and relevant support.
Assist in creating user-friendly guides and FAQs to empower users with self-service resources.
Provide phone help and support to internal and external customers for fitting/installation issues on site.
Maintain a safe, secure, and compliant environment by operating within Company systems, policies, procedures.

Experience

Previous knowledge in the fenestration industry.
An ability that enables customers to talk through their needs.
Able to understand technical requirements, product enquiries and process effectively and accurately.
Computer Literate.
Customer service can do attitude.
Must be willing to undertake any training requirements commensurate to the post.

You’ll be joining a supportive technical team where your expertise directly enhances product quality, customer satisfaction, and overall manufacturing efficiency. This is a role with genuine impact, offering variety, progression opportunities within the company, and the chance to contribute to ongoing development and improvement projects.

Staff discount
On-site parking
Company pension scheme
25 days holiday plus statutory bank holidays

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in dronfield, dby

Technical Support

Technical Operations Support

IT Support Technician

Desktop Support Analyst

Technical Operations Support

Complex Product Support Associate

IT Field Technician

HR Technical Support Officer

Timetable Support Specialist

Associate System Administrator

IT Support & Projects Technician

ICT Support Technician

Holiday Cover Support Analyst (Flexible Hours)

IT Support Technician

Service Desk Analyst

IT Support Technician

IT Technician

Service Desk Technician

Dropbox Hypercare - IT Service Support Agent

1st Line Support Analyst

I want to receive the latest job alerts for technical support in dronfield, dby

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