Technical associate Work, Jobs in Gosforth, Twr (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Trainee Welder
Wilson Associates Ltd —Stanley
- £12.71 an hour
- Full-time
- Basic maths
- Maths
- Power tools
Quick apply
Online Chat Support Agent
Wadley Donovan Gutshaw Consulting —Washington
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Quick apply
Laser Operator
Wilson Associates Ltd —Stanley
- £14.39 - £15.07 an hour
- Temporary
- Maintenance
- Forklift
- Maths
- Free parking
Quick apply
Associate Civil Infrastructure Engineer (Development)
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Engineering
- Project management
- Presentation skills
- Flexitime
- Work from home
Clinical Territory Associate
Intuitive Surgical —Newcastle upon Tyne
- Day shift
- Up to 50% travel
- Sales
- English
11d
Document Controller
Costain —Newcastle upon Tyne
- Full-time
- Databases
- Organisational skills
- SharePoint
11d
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Senior IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- APIs
- Agile
- Free parking
- Store discount
Quick apply
Research Assistant/Associate (Paediatric Brain Tumour Group)
Newcastle University —Newcastle upon Tyne
- £33,951 - £46,049 a year
- Full-time
- Doctoral degree
- Research
- University
4d
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
Quick apply
Workflow Client Specialist - Evening Shift - Remote
Clifford Chance —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Associate Director, ERP Manufacturing & Warehouse Management Solution Architect
Organon —Cramlington
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply
2h
Associate Director, ERP Finance Solution Architect
Organon —Cramlington
- Full-time
- ERP systems
- Master's degree
- Bachelor's degree
Quick apply
2h
Research Assistant/ Associate in Porous Metal Manufacturing
Newcastle University —Newcastle upon Tyne
- £33,951 - £38,784 a year
- Full-time
- Doctoral degree
- Engineering
- University
SALES EXECUTIVE
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Dresser
Wilson Associates Ltd —Stanley
- £12.71 an hour
- Full-time
- Schematics
- Basic maths
- Maintenance
- Free parking
Quick apply
4d
Regional Learning & Development Lead
Swim Sports Company Ltd —Newcastle upon Tyne
- From £30,000 a year
- Weekend availability
- Hybrid work
- Driving
- Travel
Quick apply
Associate - Catastrophic Loss
DWF —Newcastle upon Tyne
- Full-time
- Organisational skills
- Communication skills
Postdoctoral Research Associate
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
10d

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technical associate jobs near gosforth, twr

Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Desktop support
Cloud infrastructure
Driving Licence
Azure
Microsoft Exchange
Microsoft Office
Firewall
Continuous improvement
Driving
Virtualisation
Server management

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Ownership at TSG

Every role at TSG comes with our Ownership Ladder. It sets out what ownership means here — from doing your own task well to owning the outcome end-to-end, following the work through every handoff until it lands, and bringing solutions rather than just problems. We include it in every job description because it applies to every person, whatever the role or level. It's the standard we hire to, work to, and back each other on. When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes

Our open and honest culture where feedback is taken on-board and acted upon

Our social events – annual all expenses paid ‘TSG Festival’ and team building funds

Two paid CSR days per annum that you can use to support the community

Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities

Our responsibility to the environment as we work towards net carbon zero

Flexible working opportunities including home working and hybrid options

Annual salary benchmarking

Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.

Ensure communication with the customer is regular with regards to their incident/change request.

Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.

Update TSGs ticketing system and technical information repository with detailed notes.

Liaise with partners and third parties to aid in the resolution of incidents.

Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.

Maintain a high-quality service for our customers.

Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.

Assist in the creation of best practice, new user and leaver guides.

Act as Buddy when required for the induction of new 2nd line team members.

You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate

A full UK driving license is required.

Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.

Extensive knowledge of server and networked environments.

Experience with virtualisation technologies.

Strong background in desktop support.

Proficient understanding of firewalls, anti-virus, and other security technologies.

Hands-on experience with Microsoft Exchange and Office 365.

Ability to tailor coaching and training styles to meet individual needs.

Strong relationship-building skills with the wider business.

Professional telephone manner.

In-depth understanding of firewall technologies.

Experience with cloud-based backup solutions.

Good understanding of on-premises backup technologies.

Knowledge of hosted telephony.

Familiarity with routing and switching.

Experience with enterprise anti-virus software, such as Sophos.

Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service

Employee benefits trust

Company bonus scheme

Life assurance 4 x Salary

Contributory pension scheme at 4% matched

Healthcare and cash plan

Electric vehicle salary sacrifice scheme

Cycle to work scheme

Employee discounts

Employee assistance programme

Paid CSR Days

Company sick pay and income protection cover

Enhanced Maternity and Paternity pay

Employee recognition scheme

Eyecare vouchers

Discounted gym membership

Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

technical associate jobs in gosforth, twr

Service Desk Consultant - 2nd Line (Infrastructure)

Trainee Welder

Online Chat Support Agent

Laser Operator

Associate Civil Infrastructure Engineer (Development)

Clinical Territory Associate

Document Controller

Service Desk Consultant - 2nd Line (Infrastructure)

Senior IT Systems Analyst

Research Assistant/Associate (Paediatric Brain Tumour Group)

Junior Salesforce Developer

Workflow Client Specialist - Evening Shift - Remote

Associate Director, ERP Manufacturing & Warehouse Management Solution Architect

Associate Director, ERP Finance Solution Architect

Research Assistant/ Associate in Porous Metal Manufacturing

SALES EXECUTIVE

Dresser

Regional Learning & Development Lead

Associate - Catastrophic Loss

Postdoctoral Research Associate

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