Support analyst Work, Jobs in Frating, Ess (with Salaries)

Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
13d
Business Analyst
The Registered Office (UK) Ltd —Ipswich
- From £35,000 a year
- Full-time
- Microsoft Excel
- Azure
- DevOps
Quick apply
Manufacturing Systems Business Analyst
TECNIQ —Witham
- £65,000 - £75,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
- Free parking
- Life insurance
Quick apply
Laboratory Analyst
Eurofins UK Food Testing —Needham Market
- Monday to Friday
- Continuous improvement
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Workday HCM Configuration Specialist (UK based)
RSM UK —Ipswich
- Full-time
- Hybrid work
- Presentation skills
- Agile
5d
Economic Development Analyst
Suffolk County Council —Ipswich
- £34,434 - £40,777 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
- Flexitime
6d
ERP System Analyst
TE Connectivity —Braintree
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee stock purchase plan
Regulatory Analyst 14 month FTC
SmartestEnergy —Ipswich
- £39,000 - £42,400 a year
- Remote
Quick apply
3d
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme
Quality Assurance Analyst
Charles Stanley —Chelmsford
- Full-time
- Data analysis skills
- Maths
- Financial services
11d
Infrastructure Engineer
Tarmac —Colchester
- Weekend availability
- Military
- Project management
- Travel
- Employee discount
Cyber Security Analyst
SmartestEnergy —Ipswich
- £55,000 - £60,000 a year
- Remote
- IT
Quick apply
Investment Management & Risk Oversight
Apex Group —Chelmsford
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quality Assistant
Balfour Beatty —Ipswich
- Communication skills
- Time management
- Annual leave
Data Engineer
Geotech Sub Alliance —Ipswich
- Azure
- DevOps
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Asbestos Site Auditor
Rentokil Initial Group —Chelmsford
- £40,000 - £48,000 a year
- Full-time
- Contracts
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Quality Engineer
Balfour Beatty —Ipswich
- Hybrid work
- Microsoft Office
- Annual leave
Data Operations Analyst
OnStream —Braintree
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
14d
Payroll Administrator
PPG Health In Justice —Colchester
- £25,000 - £27,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee discount
Senior Catastrophe Analyst
WTW —Ipswich
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Communication skills
- Annual leave
- Employee assistance programme
6d

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Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Permanent
13 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Maintenance
User account management
Staff training
Technical support incident logging
Technical writing
Software testing
Customer support
IT incident logging
Application support
Training & development

Full job description

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder’s duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Able to identify problems and come up with solutions quickly.

Key Responsibilities:

Provide first line support for the business systems to operational and support service users.
Receive and log all support calls relating to the business systems using the division’s help desk systems.
Perform initial investigation into user queries and resolve where possible.
Escalate support calls and tasks to team members as appropriate.
Monitor the progress of support calls and provide feedback to users.
Ensure that all support calls are closed within SLA timescales.
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and assisting in delivering training to groups in a classroom environment.
Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
Assist in the maintenance and operation of the business systems. Tasks include maintaining code structures, reconciling balances, processing interface files, administering user access and maintaining workflow authorisation systems.
Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
Participates in the testing of systems and processes as part of upgrading and developing new functionality or applications.

What we are looking for:

A minimum of 6 months’ experience of working in an IT/support environment in a large complex organisation.
Analytical and problem-solving skills
Experience in delivering training and production of training documentation

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

Refine Your Search

support analyst jobs in frating, ess

Service Desk Analyst

Business Analyst

Manufacturing Systems Business Analyst

Laboratory Analyst

Workday HCM Configuration Specialist (UK based)

Economic Development Analyst

ERP System Analyst

Regulatory Analyst 14 month FTC

Graduate IT Analyst

Quality Assurance Analyst

Infrastructure Engineer

Cyber Security Analyst

Investment Management & Risk Oversight

Quality Assistant

Data Engineer

Asbestos Site Auditor

Senior Quality Engineer

Data Operations Analyst

Payroll Administrator

Senior Catastrophe Analyst

I want to receive the latest job alerts for support analyst in frating, ess

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