Technical support agent Work, Jobs in Bristol, Eng (with Salaries)

Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
Rental Service Agent - Part-time
Indie Campers —Bristol
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
AI Innovation and Enablement Specialist
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Driving
- Work from home
- Employee discount
Quick apply
Property Manager
Andrews Property Group —Bristol
- £25,300 - £27,300 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
9d
Managing Associate - Banking
Michelmores LLP —Bristol
- Call to connect
- Business development
- Communication skills
- Banking
Cyber Security Analyst
Wealthtime —Bath
- Full-time
- Hybrid work
- Mentoring
2d
AI Native Builder - Bristol
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
AI Native Builder-Bristol
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
AI Native Developer- Bristol
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
AI Native Builder
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
Agroforestry Woodland Officer
Forestry Commission —Bristol
- £37,537 - £39,661 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Lead HR Business Partner
Michelmores LLP —Bristol
- Call to connect
- Travel
- Human resources
- Mentoring
Senior Agent/ Agent
AmcoGiffen —Bristol
- £55,000 - £65,000 a year
- Full-time
- Civil engineering
- Engineering
- Driving
- Life insurance
Quick apply
Principal Applications Engineer, PVD
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Hardware Engineer, PVD
KLA —Newport
- Full-time
- CAD
- Engineering
- Travel
- Annual leave
Senior Manager, AI Agents Lead Developer, SAP Design & Innovation, Technology and Transformation
Deloitte —Bristol
- Hybrid work
- SQL
- JavaScript
- APIs
Contract Manger – Bristol
Cambridge Maintenance Services —Bristol
- Full-time
- Microsoft Word
- Sales
- Maintenance
11d
Senior Data Science Innovator
DNV —Bristol
- Hybrid work
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Residential Conveyancer
Convey Law —Newport
- £44,000 - £75,000 a year
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply

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Software Support Agent - Payroll

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Technical support
Microsoft Office
Payroll
Customer support
AI

Full job description

About the role

As a Payroll Software Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. You’ll work with a range of stakeholders including, HR/Payroll managers, Finance, IT professionals, to resolve issues, improve service delivery, and enhance the customer experience.

We will provide full product training, supported by your team, but you’ll need to be tech savvy ideally with a Payroll background and a thirst to learn with interest in developing a career in a software support environment.

For this role you will be expected to work hybrid, two days a week in the office. This role can be based from either our Bristol or Peterborough offices.

Key Responsibilities

Technical Support: Provide expert payroll related support across Zellis products, resolving software and data-related issues, and contributing to product improvement.
Case Management: Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience.
Knowledge Sharing: Knowledge Article creation.
Collaboration: Provide input in support team in meetings, follow defined support procedures, and help drive continuous improvement.
Travel & Flexibility: Occasional travel to Zellis/customer maybe required. Occasional on-call support (evenings/weekends) on a rota basis.

Skills & experience

Prior experience in a Payroll processing, advisory or customer support role with demonstrable knowledge of Payroll legislation and best practice
Proven experience in customer service or customer support role
Proficient with Payroll & case management software as well as the Microsoft suite of products
Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS)
A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You’ll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and it’s positive potential and a desire to learn

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

technical support agent jobs in bristol, eng

Software Support Agent - Payroll

Rental Service Agent - Part-time

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

AI Innovation and Enablement Specialist

Property Manager

Managing Associate - Banking

Cyber Security Analyst

AI Native Builder - Bristol

AI Native Builder-Bristol

AI Native Developer- Bristol

AI Native Builder

Agroforestry Woodland Officer

Lead HR Business Partner

Senior Agent/ Agent

Principal Applications Engineer, PVD

Hardware Engineer, PVD

Senior Manager, AI Agents Lead Developer, SAP Design & Innovation, Technology and Transformation

Contract Manger – Bristol

Senior Data Science Innovator

Residential Conveyancer

I want to receive the latest job alerts for technical support agent in bristol, eng

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