Helpdesk technician Work, Jobs in Crayford, Ken (with Salaries)

IT Support Technician
EduNet ICT Ltd —Dagenham
- From £30,000 a year
- Full-time
- Maintenance
- Windows
- Computer skills
Quick apply
14d
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
IT Technician
THE NEXUS GLOBE LTD —Harrow
- £41,700 a year
- Full-time
- In-person
- Communication skills
Quick apply
21h
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
ICT Firstline Technician
GDST —London
- £30,000 a year
- Full-time
- Communication skills
- School
Schools IT Technician
Commercial Services Group —West Malling
- £25,948.96 - £28,500.00 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
Area Site Technician - South London
City Facilities Management (UK) —London
- £37,290.03 a year
- Overtime
- Employee discount
10d
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
Pest Control Technician - Central London
City Facilities Management (UK) —London
- £37,565 a year
- Overtime
- Driving
- Communication skills
- Employee discount
General Maintenance Technician - Clapham
City Facilities Management (UK) —South London
- £29,395 a year
- Full-time
- Employee discount
13d
Area Maintenance Technician - Essex
City Facilities Management (UK) —Chelmsford
- £30,000 a year
- Overtime
- Carpentry
- Maintenance
- Plumbing
- Employee discount
- Life insurance
Area Site Technician - Kensington / Fulham
City Facilities Management (UK) —London
- £41,325.03 a year
- Full-time
- Bakery
- Employee discount
HVAC Technician - Southampton (Part-time)
City Facilities Management (UK) —South West London
- £18,797.60 a year
- Overtime
- Customer service
- Travel
- HVAC
General Maintenance Technician - South East London
City Facilities Management (UK) —South East London
- £29,395 a year
- Full-time
- Maintenance
- Employee discount
Multi Site Technician - Roehampton, Clapham, Kingston
City Facilities Management (UK) —Biggin Hill
- £41,506 a year
- Overtime
- HVAC
- Employee discount
- Life insurance
Events and MAC Operative/technican
NAB-Jones Lang LaSalle Services —London
- Full-time
- Computer literacy
- Organisational skills
- In-person
Quick apply
2d
Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley
City Facilities Management (UK) —West London
- £30,580.88 a year
- Full-time
- Maintenance
- Communication skills
Professional Services Graduate, Associate to Consultant (A2C)
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Engineering
- Java
M&E Engineer
JLL —London
- HVAC
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Multi Skilled Technician - Mechanical
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £32,073 - £39,043 a year
- Full-time
- Training & development
9d

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IT Support Technician

EduNet ICT Ltd
Dagenham

Quick apply

Job details

Full-time
From £30,000 a year
14 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Software deployment
Incident queue management
GCSE
User account provisioning
Ticket management
Maintenance
Windows
Technical support
User account management
Computer hardware
Technical support incident logging
Computer skills
Customer support
IT incident logging
Communication skills
Active Directory
Help desk

Full job description

Summary

Purpose of the post: To provide first line technical support to staff and students across schools within contract with EduNet ICT.

To act as a first line of communication with school staff via telephone and email to collect information to assist in the investigation and resolution of any and all ICT issues. You will also visit customer sites around Dagenham and surrounding areas on a weekly basis to resolve on-site issues and pro-actively maintain hardware, logging any issues on the ICT Helpdesk. You will be expected to use initiative to investigate and seek to resolve ICT issues, prioritising according to the customer’s SLA and asking for help when required. Such issues may involve any one of the following: Computers, Printers, AV, Apple/Android devices, Managed WiFi, Microsoft 365, Google Classroom and VoIP telephony.

Core Duties

· Provide “day to day” technical support to staff and students in the use of their IT facilities.

· Utilise the ICT Helpdesk to effectively manage support calls and communicate with school staff to investigate and resolve issues.

· Prioritising issues according to severity and complying with the school’s SLA, escalating calls and asking for assistance as required.

· Assisting with the updating and maintenance of servers and network hardware.

· Creation of new user accounts across various services and systems including Active Directory, Microsoft 365 and Google Classroom, as well as supporting existing users with password resets etc.

· Visiting customer sites on a weekly basis to resolve issues logged on the ICT Helpdesk, ensuring to the best of your ability that all school’s ICT facilities are operational and available for use.

· Deployment of new hardware and software.

· Identify damaged equipment and report appropriately.

· Undertake general maintenance of ICT equipment so that any issues are identified and resolved.

· Check and ensure that all ICT equipment and/or related cables and trunking do not pose a Health & Safety risk to staff and students e.g. exposed, damaged cables, broken devices and open cabinets.

· Assist the school in keeping their Asset Register up to date by recording devices that are due to be disposed of and passing on to the relevant member of school staff.

· Carry out all tasks in compliance with Health & Safety procedures.

Essential qualities and skills

· Good general education up to at least GCSE Grade C/4 or equivalent in Maths and English

· Experience and/or training in the management of Windows Server and desktop operating systems

· Experience working and communicating with customers in a professional manner

· Excellent verbal and written communication skills

· Have a strong passion for ICT

· Ability to work alone and as part of a team to complete tasks

· Good self-management skills, including the ability to plan one’s time effectively

· Enjoy working in new and challenging situations

· Commitment to updating professional skills

· Access to own vehicle for business use

Desirable qualities and skills

· Undertaken qualifications/training relevant to the post

· Experience working in an educational environment

· Experience working with ICT Helpdesk software

· Experience working with and assisting non-technical end users

Job Type: Full-time

Pay: From £30,000.00 per year

Ability to commute/relocate:

Dagenham, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred)
Technical support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk technician jobs in crayford, ken

IT Support Technician

IT Support Technician

IT Technician

IT Desktop Support

ICT Firstline Technician

Schools IT Technician

Area Site Technician - South London

Service Desk Analyst

Pest Control Technician - Central London

General Maintenance Technician - Clapham

Area Maintenance Technician - Essex

Area Site Technician - Kensington / Fulham

HVAC Technician - Southampton (Part-time)

General Maintenance Technician - South East London

Multi Site Technician - Roehampton, Clapham, Kingston

Events and MAC Operative/technican

Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley

Professional Services Graduate, Associate to Consultant (A2C)

M&E Engineer

Multi Skilled Technician - Mechanical

I want to receive the latest job alerts for helpdesk technician in crayford, ken

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