Pilot Work, Jobs in Cardiff, Crf (with Salaries)

Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Customer service
- Communication skills
Associate Relationship Manager - Mid Markets
Lloyds Banking Group —Cardiff
- From £40,824 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
Drone Production Technician – CNC Operator (Hardware Fabricator)
Aether Aerospace Ltd —Newport
- £28,000 - £35,000 a year
- Part-time
- Assembly
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
11h
Business Support Administrator Cardiff
SDS Engineering —Cardiff
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
QA Analyst - FinCrime
Capital on Tap —Cardiff
- £500 - £750 a week
Talent Partner
Capital on Tap —Cardiff
- £500 - £750 a week
- Organisational skills
- Time management
Fraud Operations Team Leader
Capital on Tap —Cardiff
- £500 - £750 a week
- Full-time
- SQL
- Financial services
1d
AI Summer Intern
KLA —Newport
- Full-time
- Computer Science
- SharePoint
- AI
Project Worker (23457)
Barnardo's —Bridgend
- £15,601 - £18,210 a year
- Hybrid work
- School
- Annual leave
- Employee assistance programme
14h
Global Commodity Specialist (Metals - Instruments)
Revvity —Llantrisant
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Etch Process Engineer
KLA —Newport
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
14d
CVD Process Engineer
KLA —Newport
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Annual leave
Principal Applications Engineer, PVD
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Pricing Lead
Somerset Bridge Group —Bristol
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
- Referral programme
Quick apply
Solicitor/Property Litigator
NewBold Solicitors —Barry
- From £40,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
11d
Neighbourhoods Caretaker
Alliance Homes Group —Weston-super-Mare
- £27,378 a year
- Full-time
- Customer service
6d
Principal Process Engineer, Etch
KLA —Newport
- Full-time
- Doctoral degree
- Engineering
- Master's degree
- Annual leave
Senior Etch Process Engineer
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
4d
Hardware Engineer, PVD
KLA —Newport
- Full-time
- CAD
- Engineering
- Travel
- Annual leave
Manufacturing Engineer - NPI
Oxford Instruments plc —Bristol
- CAD
- Engineering
- Project management
- Annual leave
1d

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Customer Service Advisor - Days

Capital on Tap -
Cardiff

Apply Now

Job details

Full-time
£26,500 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months).

Salary

£26,500 starting salary.

Shifts ☎️

- 37.5 hours per week

- Monday - Saturday, between 8am - 8pm on a 6-week shift pattern.

- You will only work 1 in 6 Saturdays, and just 1 week of shifts til 8pm in the 6 week rotation.

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. You will play an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You'll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We're Looking For

Strong customer service experience within a contact centre environment
Excellent verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 15-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

pilot jobs in cardiff, crf

Customer Service Advisor - Days

Associate Relationship Manager - Mid Markets

Drone Production Technician – CNC Operator (Hardware Fabricator)

Business Support Administrator Cardiff

QA Analyst - FinCrime

Talent Partner

Fraud Operations Team Leader

AI Summer Intern

Project Worker (23457)

Global Commodity Specialist (Metals - Instruments)

Etch Process Engineer

CVD Process Engineer

Principal Applications Engineer, PVD

Pricing Lead

Solicitor/Property Litigator

Neighbourhoods Caretaker

Principal Process Engineer, Etch

Senior Etch Process Engineer

Hardware Engineer, PVD

Manufacturing Engineer - NPI

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