Line support engineer Work, Jobs in Derby, Dby (with Salaries)

1st Line Support Engineer
SBK Computers —Chesterfield
- From £28,089 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Employee discount
Quick apply
1d
Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Network Support Engineer
Node4 —Derby
- Hybrid work
- Analysis skills
- Employee assistance programme
Quick apply
6d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
Administrator
Balfour Beatty —Derby
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
6d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Development Support Engineer
Pektron —Derby
- Engineering
- Data analysis skills
- No degree
- Free parking
- Relocation assistance
Premises Officer
BAM UK & Ireland —Derby
- Monday to Friday
- Electrical experience
- Plumbing
- Organisational skills
- Flexible schedule
Fabricator / CAD Specalist For Ad Hock Projects
Hutchinson's PVC Solutions —Chesterfield
- £50 an hour
- In-person
Quick apply
8d
Manufacturing Engineer
Accrofab —Derby
- Full-time
Quick apply
HGV Driver
MTS Cleansing Services LTD —Derby
- £41,860 a year
- Overtime
- Driving
- In-person
- Free parking
- Paid training
Quick apply
SD-WAN Delivery Consultant
Node4 —Derby
- Hybrid work
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
6d
Site Engineer
GEDA Construction —Derby
- Full-time
- Computer literacy
- Computer skills
- Construction experience
- Employee assistance programme
- Referral programme
Quick apply
Field Service Engineer
Getinge Ltd. —Derby
- CRM software
- Maintenance
- Microsoft Office
- Employee assistance programme
- Employee discount
Shift Engineer
St. Johns Packaging (UK) Limited —Ilkeston
- Up to £52,000 a year
- Full-time
- Maintenance
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Assistant Buyer
Balfour Beatty —Derby
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
- Annual leave
7d
Integration Support Engineer
Source Bioscience —Nottingham
- Full-time
- SQL
- Computer networking
- APIs
- Employee assistance programme
Quick apply
HGV Scheduling Coordinator
Balfour Beatty —Derby
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Annual leave
Site Engineer (Rolls Royce)
Balfour Beatty —Derby
- Hybrid work
- Civil engineering
- Engineering
- Organisational skills
- Annual leave
OHL Project Administrator
LSTC Group —Derby
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
3d

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1st Line Support Engineer

SBK Computers
Chesterfield

Quick apply

Job details

Permanent | Full-time
From £28,089 a year
1 day ago

Benefits

Free parking
Company pension
Company events
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Cloud infrastructure
Azure
Hardware repair
Incident queue management
Ticket management
Case record updates
Microsoft Office Suite
Windows
Technical support
Microsoft Office
Network infrastructure
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Customer support
VMWare
Customer interaction
IT incident logging
Application support
Incident log maintenance
Communication skills
Microsoft Azure
Active Directory

Full job description

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks.

You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PC’s, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided.

If you have a passion for IT and looking to bring new ideas to the team this could be the role for you.

Key responsibilities will include:

· Answering the technical line to support our clients as the first point of contact.

· Provide remote and telephone support for client networks and applications.

· Responsible for handling support of ticket requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.

· Updating the help desk ticketing system, ensuring the calls are logged and all notes, progress and actions have been added promptly and accurately.

· Prioritise tickets based on impact to keep efficient progress.

· Work to the contracted SLA’s and liaise with 3rd parties as required, escalating within the helpdesk team were necessary.

· Building PC’s

· Pre delivery setup of laptops

· Repairing PC’s, laptops and printers

· Dealing with third parties to arrange external repairs and tracking documentation

· Stock control of components and cables

· Pre delivery preparation of servers / infrastructure equipment

· Updating asset register for customers new equipment before delivery.

· Keeping up to date with any training and learning logs.

· Dealing with deliveries and receipting them into stock

· Dealing with software issues e.g. installation and upgrade

Skills and Experience:

· 1-2 Years prior experience within a technical support focused role.

· Active Directory Administration

· Office 365 & Azure support and management.

· Windows 10,11 Operating systems.

· Microsoft Office 365 apps.

· Virtualisation (Hyper-V, VMware)

· Basic Routing and switching knowledge.

· Knowledge with backup vendor software such as Veeam, StorageCraft.

· Basic Telephony systems Knowledge.

· Current MS-10X or MD-10x certifications preferred but not essential.

Good communication skills
Proactive and eager to learn
Good knowledge of IT Systems and Support
Professional and Courteous
Comfortable with all aspects of customer service (face to face, phone and email)

Hours & Benefits

· Monday to Friday 8AM - 5PM

· 30 minutes of lunch daily

· 20 days holiday entitlement (plus bank holidays)

· Free onsite parking with EV charging points

· Air conditioned modern offices

· Training opportunities

Job Types: Full-time, Permanent

Pay: From £28,089.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking

Application question(s):

Are you within 10 Miles of our Office in Chesterfield

Experience:

Technical support: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

line support engineer jobs in derby, dby

1st Line Support Engineer

Technical Support & Customer Success Coordinator

Network Support Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Administrator

Support Engineer 2nd Line

Development Support Engineer

Premises Officer

Fabricator / CAD Specalist For Ad Hock Projects

Manufacturing Engineer

HGV Driver

SD-WAN Delivery Consultant

Site Engineer

Field Service Engineer

Shift Engineer

Assistant Buyer

Integration Support Engineer

HGV Scheduling Coordinator

Site Engineer (Rolls Royce)

OHL Project Administrator

I want to receive the latest job alerts for line support engineer in derby, dby

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