Information systems technician Work, Jobs in Gateshead, Twr (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
Quick apply
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
2h
Field Service Technician
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Communication skills
- Employee assistance programme
- Employee discount
8d
Supervising Engineering Technician
Newcastle International Airport Ltd —Newcastle upon Tyne
- £53,000 a year
- Supervising experience
- Communication skills
- Free parking
- Annual leave
22h
CAD Technician
PS Design & Engineering —Washington
- Full-time
- Hybrid work
- AutoCAD
- Employee assistance programme
Technician
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- Engineering
- University
- In-person
- Free parking
5d
Repairs Technician (BA)
Dräger UK & Ireland —Blyth
- Computer skills
8d
Technician, Maintenance
Magna International —Sunderland
Quick apply
Vehicle Conversion Technician
SIXT UK —Gateshead
- Full-time
- Customer service
- Power tools
- Paid training
- Annual leave
Quick apply
2d
HGV Technician
Tyne and Wear Fire and Rescue Service —Gateshead
- £36,363 - £40,786 a year
- Full-time
- IT
- In-person
- Automotive diagnostics
- Free parking
- Flexitime
Quick apply
Site Responsible Engineer
AkzoNobel —Gateshead
- From £70,000 a year
- Engineering
- Maintenance
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Reliability Maintenance Engineering Technician, RME
Amazon UK Services Ltd. —Newcastle upon Tyne
- Full-time
- Continuous improvement
1d
CAD Design & Teaching Technician
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- CAD
- Engineering
- Analysis skills
6h
Mobile Technical Operative (Multiskilled)
Equans —Newcastle upon Tyne
- Full-time
- Plumbing
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Engineering Technical Team Leader
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Engineering
- University
- Continuous improvement
14d
Assistant Engineer (Electrical Services)
Northumberland County Council —Blyth
- £39,862 - £44,075 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
Quick apply
Assistant Technician (Mechanical Engineering)
Durham University —Durham
- £25,025 - £25,571 a year
- Full-time
- University
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Senior Test Engineer
Turntide Technologies Inc —Gateshead
- Full-time
- Communication skills
Quick apply
Laboratory Test Engineer (m/f/*)
3M —Newton Aycliffe
- Full-time
- Engineering
- Laboratory experience
- English
Medicines Management Pharmacy Technician - Primary Care
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Ashington
- £32,073 - £39,043 a year
- Part-time
4d

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2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Organisational skills
Customer support
Training & development
Communication skills
Remote diagnostics
Help desk

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

information systems technician jobs in gateshead, twr

2nd Line Support Technician

IT Support Analyst Apprentice

Field Service Technician

Supervising Engineering Technician

CAD Technician

Technician

Repairs Technician (BA)

Technician, Maintenance

Vehicle Conversion Technician

HGV Technician

Site Responsible Engineer

Reliability Maintenance Engineering Technician, RME

CAD Design & Teaching Technician

Mobile Technical Operative (Multiskilled)

Engineering Technical Team Leader

Assistant Engineer (Electrical Services)

Assistant Technician (Mechanical Engineering)

Senior Test Engineer

Laboratory Test Engineer (m/f/*)

Medicines Management Pharmacy Technician - Primary Care

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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