technical support Work, Jobs in edinburgh, sct (with Salaries)

NOC Onsite Engineer
Boxxe Group —Edinburgh
- In-person
- Communication skills
Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Employee discount
- Life insurance
Quick apply
Application Support
NAVANTIA UK —Methil
- Full-time
- Spanish
- CAD
- Travel
Quick apply
Client Service Analyst
Alexander Mann Solutions (AMS) —Edinburgh
- AutoCAD
- Software troubleshooting
- IT
IT Support Technician (1st & 2nd Line)
BHC —Clydesdale West
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
Sr Manager, IT Business Relationship Management (Commercial and Tech Support)
Dexcom —Edinburgh
- Full-time
- Management
- Java
- Bachelor's degree
Campus IT & AV Technician, Full time, Permanent
Edinburgh Napier University —Edinburgh
- £26,093 - £31,236 a year
- Full-time
- University
- IT
- Communication skills
- Annual leave
- Employee assistance programme
9d
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
IT Functional Support Lead-Dynamics 365 (Operations)
Veranova L P —Edinburgh
- Bachelor's degree
- APIs
- IT
- Annual leave
- Life insurance
Quick apply
VodafoneThree - Senior Onsite Advisor
Vodafone —Edinburgh
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
5h
Technology Service Desk Manager
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- PMP
- Customer service
- Project management
Quick apply
9d
Senior Campus IT & AV Technician, Full time, Permanent
Edinburgh Napier University —Edinburgh
- £31,236 - £37,694 a year
- Full-time
- University
- IT
- Leadership
- Annual leave
- Employee assistance programme
9d
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
14d
AMS Europe Team Lead Wealth & Front
Avaloq —Edinburgh
- Full-time
- Computer Science
- SQL
- Project management
Quick apply

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9d

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technical support jobs near edinburgh, sct

NOC Onsite Engineer

Boxxe Group -
Edinburgh

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Job details

Qualifications

Cisco ISE
CCNP
ITIL
Cisco ASA
Cisco Routers
Communication skills

Full job description

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission

You will deliver world class customer service within the Network Operations Center (NOC) while supporting customers through Incidents, Changes, Events, and Service Fulfilment Management processes. As a 2nd line network resource, you’ll take ownership of resolving issues at your level, escalating only when specialist expertise or processes are required. This role involves travel to Managed Service customer sites based in Edinburgh to build strong relationships and assist with incident resolution. Success requires managing multiple workstreams simultaneously, demonstrating clear communication, meticulous timekeeping and accurate time logging, alongside strong technical knowledge across routing and switching, security, and wireless technologies.

What you’ll be doing

As a 2nd line engineer, you will assist 1st line support engineers through both proactive and reactive escalations
Update tickets in an organised, efficient and detailed manner and logging time for all work performed
Work within defined service level agreements (SLA) for different customers to ensure SLAs are met within thresholds
Own and managing tickets for Incidents, Problems, Changes and others for Managed customers and non-managed devices
Escalate tickets to 3rd line where appropriate following a defined escalation process
Maintain documentation of Managed Service Customers
Required to act as Technical Lead for defined Managed Service Customers

What experience we think you’ll need

As a 2nd line NOC Engineer you will need to be outgoing, highly organised, disciplined and adaptable with excellent communication skills. You must be willing to get stuck in with day-to-day operational tasks and run multiple work streams. Including these people skills, your technical requirements will also include:

Cisco Routers and Switching configuration and troubleshooting (CCNP Certification or suitable industry experience)
Cisco Security configuration and troubleshooting (CCNA Security or suitable industry experience)
Cisco Wireless configuration and troubleshooting (Experience in Cisco and Meraki)
ITIL/Change management or similar process experience
Desirable - Configuration and troubleshooting experience of other Cisco related Security products, specifically ASA, ISE, FirePower and Umbrella
Desirable - Configuration and troubleshooting of Cisco Data Centre products
Desirable - Palo Alto Security configuration and troubleshooting – (PCNSE Certification or suitable industry experience)

As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

Apply Now

Refine Your Search

technical support jobs in edinburgh, sct

NOC Onsite Engineer

Analyst, Enterprise Service Desk

Application Support

Client Service Analyst

IT Support Technician (1st & 2nd Line)

Sr Manager, IT Business Relationship Management (Commercial and Tech Support)

Campus IT & AV Technician, Full time, Permanent

Customer Support Exec. (B2B SaaS)

IT Functional Support Lead-Dynamics 365 (Operations)

VodafoneThree - Senior Onsite Advisor

Technology Service Desk Manager

Senior Campus IT & AV Technician, Full time, Permanent

Team Lead, Enterprise Service Desk

AMS Europe Team Lead Wealth & Front

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