Software support analyst Work, Jobs in Kilmarnock, Eay (with Salaries)

Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
9d
Project Controls Analytics Consultant (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- PMP
- Engineering
Software Asset Manager
Arnold Clark —Glasgow
- £0.01 a year
- Monday to Friday
- Hybrid work
- Management
- Supervising experience
- Contracts
- Employee discount
Quick apply
Fullstack Developer
Barclays —Glasgow
- Java
- AWS
- Continuous improvement
Data Scientist
Registers of Scotland —Glasgow
- £41,026 - £58,240 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Java
7d
Clinical Systems Analyst
Optomatica Automation Solutions Ltd —Glasgow
- £2,411 - £3,000 a month
- Full-time
- System design
- Analysis skills
- IT
Quick apply
13h
IT Procurement and Process Analyst
Northern Marine Group —Glasgow
- Microsoft Excel
- Management
- IT
Analyst - Legal Regulatory
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- AI
- Business
- Employee assistance programme
Analyst Hotel Accounting
Hilton —Glasgow
- Full-time
- Oracle
- Hotel
- Analysis skills
- Employee stock purchase plan
- Annual leave
14d
Implementation Consultant
Ilelsa Digital Infrastructure and Business Solutions Ltd —Glasgow
- £3,109 - £4,500 a month
- Full-time
- English
- IT
- Communication skills
Quick apply
12h
Distributed-Database Platform Engineer
Morgan Stanley —Glasgow
- Full-time
- Azure
- SQL
- AWS
D365 Product Owner - ERP & CRM - 6 Month Contract - Contractor or FTC
Natural Power —Glasgow
- Monday to Friday
- Annual leave
- Employee assistance programme
9d
Senior OutSystems Developer- Remote
FDM Group —Glasgow
- Remote
- SQL
- Analysis skills
- Travel
- Annual leave
16h
Geospatial Data Analyst
Global Geo Solutions —Glasgow
- £43,000 - £60,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Life insurance
Quick apply
2d
IT System Analyst
Thistle Seafoods —Uddingston
- Microsoft Excel
- ERP systems
- Maintenance
Solutions Analyst II
JPMorganChase —Glasgow
- Full-time
- Data analysis skills
- Master's degree
- SQL
Senior Service Desk Analyst
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Flexible schedule
Senior/Principal Wind Energy Yield Analyst
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Master's degree
Technical Business Analyst, Supervision (Insurance, Funds and Corporate Authorisations) Department
Bermuda Monetary Authority —Hamilton
- Azure
- DevOps
- Master's degree
9d
Lead Solutions Analyst
JPMorganChase —Glasgow
- Full-time
- Data analysis skills
- Java
- AWS

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Technical Support Analyst

E-Max Systems
East Kilbride

Quick apply

Job details

Permanent | Full-time
Up to £26,000 a year
9 days ago

Qualifications

Crystal Reports
Customer service
ERP systems
No experience needed
Technical support
SQL
TeamViewer
IT
Linux
Application support
Communication skills
Help desk

Full job description

Tier 1 Support Analyst - OFFICE BASED

Company: E-Max Systems Ltd
Location: Office-based – Suite 17/18, Arx House, James Watt Avenue, East Kilbride, G75 0QD
Working Hours: Monday to Friday, 09:00 – 17:00

About E-Max
E-Max Systems is a leading provider of ERP business software solutions for small to medium-sized companies. Throughout our 28-year history, we have provided successful solutions to hundreds of clients in manufacturing, engineering, and associated industries.

We develop, deliver and support our software solutions from our three office locations across the UK and Australia. Our team of experienced Analysts, product specialists and developers are focused on helping our customers achieve a competitive advantage through the power of our software and industry expertise.

Due to expansion, an exciting opportunity has arisen for someone new to join our team.

As a Support Analyst, you will be the first point of contact for customers seeking technical assistance. Your role will be to provide basic troubleshooting and support for our ERP solutions, assisting users with common issues, escalating more complex cases, and ensuring a smooth user experience. This position is ideal for someone with strong problem-solving skills, effective communication, and a genuine interest in technology and customer service.

What we are looking for
E-Max Systems is looking to expand our Support Desk with the addition of a Tier 1 Support Analyst. This role is ideal for someone who enjoys problem-solving, communicating with users, and working as part of a fast-paced support team.

Key Responsibilities

Inbound and outbound call handling
Managing incoming support tickets, including creation, escalation, and closure
Handling live chat queries throughout the day in tandem with calls and ticket management
Escalating internal tickets via dedicated channels (Microsoft Teams)
Providing first-line support to customers in a professional and timely manner

Required Skills & Experience

IT literate with a strong interest in technology
Experience working within a support or service desk environment
Ability to pickup software quickly
Strong verbal and written communication skills (phone, email, Teams, and live chat)
A hard-working, self-motivated individual
A team player who understands the importance of communication
Ability to follow direction and processes from management

Desirable skills (But Not Essential)

The following experience is not required, but would be beneficial:

SQL
Linux
Crystal Reports
ERP system experience

Provided

Laptop
Headset
ERP System Training

Benefits

Lunch provided every second Friday
Water / Coffee & Tea / Breakfast provided daily
Company-wide Activities and Socials three times a year
Onsite electric vehicle charging available

Why Join E-Max Systems?

Office-based role in East Kilbride
Supportive team environment
Opportunity to grow and develop within an established IT support function

If you’re motivated, reliable, and looking to build or continue your career in IT support, we’d love to hear from you.
Contact: Drew McNamara (Operations Director)
Email: [email protected]

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

software support analyst jobs in kilmarnock, eay

Technical Support Analyst

Project Controls Analytics Consultant (Defence)

Software Asset Manager

Fullstack Developer

Data Scientist

Clinical Systems Analyst

IT Procurement and Process Analyst

Analyst - Legal Regulatory

Analyst Hotel Accounting

Implementation Consultant

Distributed-Database Platform Engineer

D365 Product Owner - ERP & CRM - 6 Month Contract - Contractor or FTC

Senior OutSystems Developer- Remote

Geospatial Data Analyst

IT System Analyst

Solutions Analyst II

Senior Service Desk Analyst

Senior/Principal Wind Energy Yield Analyst

Technical Business Analyst, Supervision (Insurance, Funds and Corporate Authorisations) Department

Lead Solutions Analyst

I want to receive the latest job alerts for software support analyst in kilmarnock, eay

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