Customer service representative Work, Jobs in Alfreton (with Salaries)

Customer Care Co-ordinator
Genuit Group —Ripley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Customer Service Advisor - Nottingham
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
2d
Customer Service Advisor
Derby City Council —Derby
- £21,407 - £27,254 a year
- Part-time
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
2d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Aon Corporation —Sheffield
- Monday to Friday
- Hybrid work
- Customer service
- No experience needed
- Communication skills
5d
Part-Time Office & Customer Support Administrator (Ravenshead)
Sitta (UK and Ireland) Ltd —Nottingham
- £13.50 - £13.75 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
3d
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
11d
Customer Relations Agent
Nottingham Trams Ltd —Nottingham
- £27,120.13 - £30,133.48 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Service Representative
William Hill —Sutton-In-Ashfield
- £12.25 an hour
- Part-time
- Customer service
- Employee discount
5d
Customer Service Assistant - Fixed Term Contract (Maternity Cover)
Urgo Medical —Loughborough
- Up to £27,581 a year
- Full-time
- Customer service
- Computer literacy
- In-person
- Free parking
- Store discount
Quick apply
9d
Customer Service Specialist
Sherwin-Williams —Sheffield
- £27,895 - £34,044 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Administrative experience
- JavaScript
- In-person
- Free parking
- Annual leave
Quick apply
6d
Customer Services
Kinaxia Transport & Warehousing —Duffield
- Full-time
- CRM software
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
4d
Customer Service Advisor
ATL —Derby
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Customer Services Assistant - Instore Bakery
OurCoop —Chesterfield
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
6d
Preferred customer associate
UPS —Nottingham
- £24,784 a year
- 8 hour shift
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Customer Service Assistant
Wickes —Rotherham
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Customer Service Assistant
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Customer service
- Salesforce
- Organisational skills
Customer Service Advisor
MSI Reproductive Choices UK —Rotherham
- £25,528.04 a year
- Full-time
- Hybrid work
- Paid training
- Employee assistance programme

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Customer Care Co-ordinator

Genuit Group -
Ripley

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Free flu jabs
Company pension

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Analysis skills
Plastics injection moulding
Communication skills
Time management

Full job description

Closing Date for Application:

Wednesday 29/07/2026

Manthorpe Building Products is a leading designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry.

Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.

About the Role

To deliver a world-class customer experience with the goal of achieving 100% customer satisfaction. The role is responsible for ensuring all logistics requirements are fulfilled accurately, on time and in full, while maintaining timely completion of all associated documentation. The post holder will operate in full compliance with company policies, corporate standards and relevant legislative requirements.

Key Responsibilities:

Customer Service & Order Processing

Handle customer enquiries via telephone and email, providing a professional and timely response.
Process sales orders accurately and within agreed business KPI targets.
Ensure all required information is obtained for order processing, liaising with customers where details are incomplete.
Maintain accurate and up-to-date customer records within the CRM system.

Customer Relationship Management

Build and maintain positive relationships with customers.
Investigate and resolve customer complaints and queries promptly and professionally, in line with KPI requirements.
Identify opportunities to upsell additional products and services.
Identify customers who would benefit from visits from the external sales team and provide relevant details for follow-up.

Sales Support & Administration

Support the external sales team by providing CRM information, administration, and ad-hoc assistance as required.
Liaise effectively with internal departments including Technical, Commercial, Finance, and Operations to support customer service activities.

Financial Administration

Investigate customer invoice queries and process credit notes where appropriate.

Performance & Continuous Improvement

Demonstrate excellent time management and attendance to meet business requirements.
Contribute to continuous improvement initiatives, identifying opportunities to reduce waste, improve efficiency, enhance safety, and increase engagement.

Compliance

Comply with all company policies and statutory requirements relating to Quality, Health & Safety, Environmental standards, and other business procedures.

About You

To be successful in this role, you will have:

Previous experience within a commercial administration, customer service, or sales support environment.
Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues at all levels.
Strong interpersonal skills and the ability to build and maintain positive working relationships.
Ability to work independently, manage competing priorities, and meet deadlines through effective time management.
Proficient in Microsoft Office applications, including Excel, Outlook, and Word.
Strong attention to detail and accuracy when processing information and maintaining records.
Customer-focused approach with the ability to investigate and resolve issues in a professional and timely manner.
Demonstrates problem-solving, critical thinking, and analytical skills, with a willingness to develop these further through practical tasks and projects.
Able to work collaboratively across departments to achieve business objectives.
Proactive approach to identifying opportunities for improvement and driving efficiencies.
Committed to delivering high standards of customer service and achieving performance targets.
Flexible and adaptable, with a willingness to undertake other duties appropriate to the role and level of competence.
Strong commitment to continuous improvement, sustainability, and safe working practices.
Reliable, professional, and able to demonstrate excellent attendance and timekeeping.

What We Offer

Competitive salary within the market
Contributory pension scheme - matched up to 8%
Life assurance
Enhanced Maternity & Paternity pay
Save as you earn Sharesave Scheme
Cycle to work scheme
Free flu vouchers
Various health & wellbeing initiatives including complimentary occupational health, physiotherapy and counselling services.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

Apply Now

Refine Your Search

customer service representative jobs in alfreton

Customer Care Co-ordinator

Customer Service Team Leader

Customer Service Advisor - Nottingham

Customer Service Advisor

Customer Service Coordinator

Customer Service Advisor

Part-Time Office & Customer Support Administrator (Ravenshead)

Customer Service Specialist - Desk Based

Customer Relations Agent