Service desk engineer Work, Jobs in Leeds, Eng (with Salaries)

Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Senior Process Engineer
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
9d
Electrical Engineering Apprentice - Gas Network
Northern Gas Networks —Leeds
- From £24,510 a year
- Full-time
- Engineering
- IT
- Electrical Engineering
- Annual leave
- Employee discount
Quick apply
12d
Consultant Aquatic Ecologist
AECOM —Leeds
- Full-time
- Hybrid work
- Master's degree
2d
Total Loss Administrator
FMG —Huddersfield
- £24,854.00 - £24,854.98 a year
- Monday to Friday
- Negotiation
- Free parking
- Annual leave
Quick apply
10d
Solar Technical Designer
Zuno Tech Group —Leeds
- Full-time
- Schematics
- Communication skills
- Annual leave
Geotechnical Engineer
Energyline Ltd —Copgrove
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Schematics
- CAD
- System design
- Life insurance
Quick apply
Senior IT Support Engineer
Simpson Associates —York
- Azure
- Windows
- Continuous improvement
Quick apply
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Windows
- Organisational skills
Quick apply
Solar Technical Designer
Zuno —Leeds
- Full-time
- Schematics
- Communication skills
- Annual leave
Quick apply
Automation Engineer (Gates, Doors or Shutters)
ASE Autogate —Shipley
- £20 - £30 an hour
- Overtime
- Customer service
- Maintenance
- Power tools
- Free parking
Quick apply
9d
Senior Aquatic Ecologist
AECOM —Leeds
- Full-time
- Hybrid work
Senior Engineering Geologist
Mott MacDonald —Leeds
- Part-time
- Hybrid work
- Engineering
- Master's degree
- Project management
- Employee discount
2d
IT Support Engineer
Vintage.com —Leeds
- £32,000 - £42,000 a year
- Full-time
- Customer service
- Computer networking
- Warehouse experience
Quick apply
6h
Help Desk - Maintenance Services
Reactive on Call FM Limited —Morley
- £24,420 - £26,400 a year
- Full-time
- Management
- Computer literacy
- Maintenance
- Free parking
- Annual leave
Quick apply
2d
2nd Line Team Leader
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
2d
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Work from home
Quick apply
8d

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Customer Service Advisor (Hybrid)

SWARCO Group -
Leeds

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Continuous improvement
Communication skills
Help desk

Full job description

Become part of our SWARCO team as

Customer Service Advisor (Hybrid)

Location: Leeds, United Kingdom | Full time

Challenge
Works Scheduler

Location: Hybrid Working Available

Reporting to: Head of Customer Services

Work Pattern: 4 on 4 off Day shifts. Shifts are 7am - 7pm

please note there is a shift allowance payable for weekend works.
SWARCO UK & Ireland – The Better Way. Every Day.

At SWARCO, we are at the forefront of intelligent traffic management, delivering innovative solutions that keep people moving safely and efficiently across the UK and Ireland. Our technologies include Intelligent Traffic Systems, Traffic Signals, Parking Solutions, EV Charging and Smart Street Lighting. As part of the global SWARCO Group, we combine local expertise with international innovation.

We are currently looking for a proactive and organised Works Scheduler to join our Customer Services team.
What you'll do

As a Works Scheduler, you will play a vital role in ensuring the effective delivery of our maintenance and service contracts. You will be responsible for coordinating reactive faults, planned maintenance activities and engineer workloads, ensuring customer service levels are consistently achieved or exceeded.

Working closely with engineers, Service Delivery Managers and customers, you will take ownership of service requests from receipt through to completion while maintaining a strong focus on customer satisfaction and operational efficiency.
Key responsibilities

Schedule and coordinate reactive fault responses in line with contractual SLAs.

Allocate work to engineers based on location, skillset, workload and fault priority.

Monitor and manage customer requests through to successful resolution.

Liaise with engineers, customers, subcontractors and internal stakeholders to ensure effective service delivery.

Schedule and track periodic inspections and planned maintenance activities.

Escalate service issues where necessary to ensure contractual performance is maintained.

Process maintenance and chargeable works administration, including billing support.

Maintain accurate records within service and fault management systems.

Support out-of-hours service operations on a rota basis alongside colleagues.

Ensure compliance with all Quality, Health, Safety, Security and Environmental procedures.

Profile
What we're looking for
Essential

Experience working within a scheduling, planning or coordination role.

Excellent customer service and telephone handling skills.

Strong organisational and problem-solving abilities.

Experience using data to support decision-making and continuous improvement.

Good working knowledge of Microsoft Office applications, particularly Excel.

Strong communication skills, both written and verbal.

Ability to work independently and collaboratively within a team.

GCSE level education or equivalent.

Desirable

Experience using fault management or scheduling systems.

Previous experience within a service desk, helpdesk or service centre environment.

Experience working within engineering, utilities, infrastructure or field service environments.

Benefit
What we offer

As well as providing a competitive salary, SWARCO actively promotes a supportive and inclusive working environment and offers excellent opportunities for development and career progression.

Benefits include:
Hybrid working opportunities

25 days holiday, rising with service, plus Bank Holidays

Holiday purchase scheme

Company pension scheme with generous employer contributions

Employee Assistance Programme

Life Assurance

Employee discounts portal

Ongoing learning and development opportunities

Cycle to Work scheme (where applicable)

Interested?

If you're highly organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Apply today and help us deliver the smarter, safer and more sustainable transport networks of tomorrow.

Applications are shortlisted on a rolling basis and we reserve the right to interview and appoint before the closing date. We therefore encourage early applications as vacancies may close once a suitable candidate has been identified.

We have a responsibility to ensure that all employees are eligible to live and work in the UK. Successful candidates must have the right to work in the UK by the commencement of employment.

SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

Agencies: Please note that should we require recruitment agency involvement, we will contact agencies from our Preferred Supplier List (PSL). Any unsolicited CVs submitted to SWARCO employees or hiring managers without prior written agreement will be considered the property of SWARCO and no fee will be payable.

#SWARCO #TheBetterWayEveryDay #CustomerServiceJobs #SchedulerJobs #PlanningJobs #ServiceCoordinator #OperationsJobs #EngineeringSupport #InfrastructureJobs #HiringNow

#LI-EW1

Become a part of SWARCO.

Apply Now

Refine Your Search

service desk engineer jobs in leeds, eng

Customer Service Advisor (Hybrid)

Senior Process Engineer

Senior Software Engineer

Electrical Engineering Apprentice - Gas Network

Consultant Aquatic Ecologist

Total Loss Administrator

Solar Technical Designer

Geotechnical Engineer

Senior IT Support Engineer

Junior Networking Engineer

Solar Technical Designer

Automation Engineer (Gates, Doors or Shutters)

Senior Aquatic Ecologist

Senior Engineering Geologist

IT Support Engineer

Help Desk - Maintenance Services

2nd Line Team Leader

Customer Service Advisor (Hybrid) Day/Night

IT Helpdesk Engineer - Experienced

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