Helpdesk operator Work, Jobs in England (with Salaries)

24hr Service Desk & CCTV Monitoring Operator
Metro Security GB PLC —Romford
- From £26,385.96 a year
- Weekend availability
- English
- Free parking
Quick apply
Helpdesk Operator
Emcor —Paignton
- £11,091 a year
- Part-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
3d
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
1d
Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
- £27,500 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Travel
- Annual leave
11d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
9d
Multi-Skilled Technician
CBRE —London
- Full-time
- Customer service
- HVAC
- Communication skills
School Caretaker
Sewell Group —York
- £14.86 an hour
- Part-time
- Computer literacy
- Maintenance
- Microsoft Office
- Employee discount
Quick apply
1d
Electrical Day Shift Engineer
CBRE —Borehamwood
- Full-time
- Customer service
- HVAC
- Communication skills
Electrical Technician
CBRE —Bristol
- Full-time
- Customer service
- HVAC
- Communication skills
Electrical Engineer
CBRE —Oxford
- Full-time
- Customer service
- HVAC
- Communication skills
Multi Skilled Plumber
GRAHAM Group —Liverpool
- Overtime
- Maintenance
- Annual leave
Day Shift Engineer
Integral UK —Sunbury
- £43,000 - £46,000 a year
- Full-time
- Computer literacy
- Maintenance
- Microsoft Office
Quick apply
Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Customer service
- Organisational skills
- IT
8d
Helpdesk Operative
Bauer Media Outdoor —Bolton
- £26,000 a year
- Weekend availability
- Hybrid work
- IT
- Phone etiquette
- Free parking
Quick apply
2d
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
1d
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Helpdesk Operator
Center Parcs —Warminster
- £12.87 an hour
- Weekend availability
- Microsoft Office
- Communication skills
- Employee discount
9d
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
KBR —Swindon
- Part-time
Helpdesk Advisor
CBRE —Leeds
- Part-time

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helpdesk operator jobs near england

24hr Service Desk & CCTV Monitoring Operator

Metro Security GB PLC
Romford

Quick apply

Job details

Permanent | Full-time
From £26,385.96 a year

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

English

Full job description

Job Title: Control Room Service Desk & CCTV Monitoring Operator

Location: Romford (In-Office)

Job Type: Full-time, Permanent

Salary: £26,385.96 per year + Overtime paid at Time and a Half

Schedule: Shift pattern covering days, evenings, nights, weekends, and bank holidays

About the Role

Are you an exceptional communicator who thrives under pressure and enjoys technical problem-solving?

We are seeking a dedicated Control Room Service Desk & CCTV Monitoring Operator to join our team based in Romford. In this vital role, you will be the frontline support managing 1st line customer service, perimeter security, and health and safety monitoring. A key part of your daily responsibilities will include the critical oversight of customer transaction monitoring for unmanned fuel stations—facilitating two-way communication, authorizing fuel sales, and ensuring the absolute safety and integrity of site operations.

No direct experience in fuel monitoring? No problem. We provide comprehensive, in-house technical training to fully support your transition into our Control Room Operations department, with genuine opportunities for career development.

Key Responsibilities

1st Line Support: Handle, log, and escalate inbound calls regarding customer CCTV, Intruder, and Fire systems.
Perimeter Security & Monitoring: Conduct 1st line CCTV perimeter monitoring and validate fuel court ANPR (Automatic Number Plate Recognition) detection.
Unmanned Fuel Station Oversight: Manage operational health, safety, and customer transaction monitoring to safely authorize fuel sales.
Technical Support: Provide 1st line technical troubleshooting to retail customers managing Intruder Alarms, CCTV, and Access Control systems.
Technical Administration: Execute system updates, routine housekeeping, and initial fault-finding protocols.

What We Are Looking For

Communication Mastery: Fluent spoken English with a confident, professional telephone manner and excellent customer service etiquette.
Decisive Problem Solvers: Competent in following strict operational processes while remaining confident to take direct, decisive action when technical challenges arise.
Shift Flexibility: Complete comfort working a varied out-of-hours shift pattern including evenings, nights, weekends, and bank holidays.
Local & Experienced (Preferred): Candidates living local to Romford with prior experience in a Control Room, Service Desk, or Helpdesk support environment will be highly regarded.

Benefits & Perks

Company pension scheme
Private medical insurance
Enhanced overtime pay (Time and a Half)
Full in-house technical training and structured career progression
21 days holiday + bank holidays.

How to Apply

If you are local to Romford, ready to take on a dynamic shift pattern, and want to develop your career in technical security operations, apply today with your updated CV.

Job Types: Full-time, Permanent

Pay: From £26,385.96 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Application question(s):

This role is based in our Romford Control Room and involves a rotating shift pattern, including nights, weekends, and Bank Holidays. How do you plan to get to and from the site for a 11pm or 6am start, specifically when public transport might not be running?
Imagine you are monitoring an unmanned fuel station at 3am. You spot a potential safety hazard on the CCTV—perhaps a customer smoking near a pump. What steps would expect need to be taken?
You will be handling 1st line support. If a customer calls up frustrated because a pump isn't authorising and they are in a rush, how do you handle that call?
We use several different software platforms for CCTV, Alarms, and Fuel Authorisation. When you have used new computer systems in the past, how did you go about learning them?
You have a site where the intruder alarm has gone off three times in the last hour. Each time you check the cameras, the site looks empty. How do you handle the fourth alarm?

Work Location: In person

Quick apply

Refine Your Search

helpdesk operator jobs in england

24hr Service Desk & CCTV Monitoring Operator

Helpdesk Operator

Helpdesk Team Leader

Helpdesk Team Leader

Desktop Support Engineer (two roles)

End User IT Support Manager

Multi-Skilled Technician

School Caretaker

Electrical Day Shift Engineer

Electrical Technician

Electrical Engineer

Multi Skilled Plumber

Day Shift Engineer

Helpdesk Operator

Helpdesk Operative

Helpdesk Operator

CCTV Control Room Operator

Helpdesk Operator

Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027

Helpdesk Advisor

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